Pros: Pick up and drop off were easy. Appreciated the free upgrade for transporting a needed car style to my end destination.
Cons: Car was very dirty with stained seats and nasty cup holders.
Apr 4 2016
Pros: The entire experience was a joy! I've had less pleasant rental adventure in the past. Nice friendly person behind the counter and a clean comfortable car. Perfect.
Cons: It was a little pricy to do often...which I wish I could do.
Apr 27 2016
Pros: The drop off in Dubuque was very easy compared to what I expected. I was expecting there to be an inspection of the vehicle, but because I had chosen to fill the car myself, all I had to do was drop off the keys, and the charges came through for the exact amount I was told they'd be.
Cons: All I did was drop the car off at the Hertz Dubuque office, and that went well. There was nothing I didn't like at this location.
Sep 17 2016
Hertz Rental is a joke
Cons: I dont have a credit card....so after I drove 45 minutes to get there SCOTT tells me than I can't rent a car and to try calling a buddy to use his. I had cash and my debit card with over $5000 in it. Nope sorry. Can't use that...come back tomorrow maybe....is what SCOTT said. So I went up the road...like SCOTT suggested to ENTERPRISE...guess what...I rented a car from them with my debit card! Thanks Hertz...you suck!
Feb 6 2017
The staff in Dubuque was helpful, knowledgeable an
Pros: No pressure sale spiel!
Helpful accommodating staff
Mar 8 2017
It was a great experience
Pros: The rental was at the airport and there was no wait time. Loved the GPS that made it easy to find my way
Oct 19 2017
Pros: Good experience with Hertz.
Cons: Did not like the type of car at all.
Nov 5 2017
First time renting
Pros: It was worth prepaying for first tank of gas.
Nov 26 2017
Pros: Please remember to put the car in the name of the person picking up the car. Customer service was going to charge me extra to change names but then did charge me same rate.
Cons: I wish you could specify the car you would like. The Nissan Sentra was not nearly as comfortable as the Chevy Cruze we rented a month ago. It would be nice if they tell you the gallons the tank of gas holds.
Jan 15 2018
It was NOT at the airport
Cons: Getting to the airport and finding out that the rental was 16 miles away.... at the city Herrz, not the airport Hertz. No cabs, no Uber, 45 minutes until closing time.
Cons: The person at the desk was very rude to me when I went to pick up the vehicle. I couldn't find a nearby gas station to refill the car before dropping it off - I drove 20 miles without seeing a single gas station. Now I'll be charged way too much - but I wasn't going to leave again to go search for a gas station - it was a blizzard outside!
Sep 15 2016
Pros: Good price. We got a car that was above and beyond our needs. Great service!
May 17 2017
Pros: Great comfortable, fuel efficient, clean vehicle.
Cons: No representative during open hours to answer any questions about drop off.
Instructions for drop off very unclear.
Oct 31 2017
Pros: pickup in Dubuque was quick and easy, car was clean and fairly comfortable. Drop off would have been even faster, but there were no directions and I was unsure that leaving the car in the main parking lot was the correct thing to do. Now that I know what to do, I would say it's easy to drop the car off, even when no one is there. Car was fine, but not my favorite (Chevy Cruz). Still, it was clean and worked very well with plenty of luggage space.
Cons: lack of instructions regarding where to return the car and poor signage (just an arrow that seemed to point to the main lot).
Nov 19 2017
Very accomodating clerk.
Pros: The clerk at my pickup was polite and kind.
Cons: The car was NOT very clean.
Feb 6 2018
Engine Troubles on the Chicago Freeway
Cons: Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.