General Palmer Hotel

Guests have praised the clean rooms and the staff's efforts to maintain cleanliness. However, some guests have mentioned issues with soiled or stained carpets in specific rooms.

Many guests have found the beds to be comfortable, but some have mentioned that the pillows were too high or had a slight musty smell.

The hotel offers private parking, but some guests have expressed surprise at additional charges for amenities that were not clearly disclosed at the time of booking.

While breakfast is included, some guests have mentioned that the options were limited and repetitive. Additionally, there have been comments about the lack of normal milk for tea.

The high season is in September, offering a great opportunity to explore downtown Durango and enjoy the hotel's convenient location. However, it's important to note that some guests have experienced issues with amenities and noise during their stay.

Several guests recommended staying in the main building for a better experience, as the rooms there had a great feel and ambiance.

Guests suggested booking a room with a window to enjoy the views, especially of the nearby train, and to avoid feeling closed in.

Some guests mentioned that rooms in the "Palace Wing" were less nice, so it's advisable to inquire about the room location before booking.

Some guests found the rooms to be small and lacking certain amenities, such as a chair or a comfortable seating area, so it's worth checking the room details before booking.

Several guests had issues with the elevator, particularly the difficulty in managing it with luggage, so it's important to be prepared for this.

Embrace the historic nature of the hotel, including the vintage lobby and the old-style elevator, as part of the unique experience.

Given the historic nature of the property, expect some quirks such as noise from adjoining rooms and the nearby train, and be open to embracing these as part of the experience.

Some guests experienced issues with room heating, so it's advisable to ensure that the room has adequate heating, especially during colder months.

Due to COVID-19, the hotel did not offer breakfast during some guests' stays, so it's important to check the current status of breakfast service before booking.

Take advantage of the hotel's central location, which allows for easy access to downtown attractions and the nearby train station.