Durango Car Rentals

Cons: The cost of daily insurance. $22 or $24 per day to protect from a windshield crack? The first vehicle already had a chip and was about to break. We upgraded to a SUV. There was a tire out of balance that made for a poor ride. We never expect Durango to have super clean cars. This was better than our past experiences.

Cons: The car was filthy. I left belongs in the car and the personnel did NOT check it when they rented it out again. I tried to call them and got auto transferred to the 800 number numerous times. I was told by the 800 personnel to keep trying, thats it. They would not assist at all. When I finally reached the customer service at the Airport in Durango, CO, I was told oops, we didnt find anything and rented it out already. If we check it later and find anything you can send us a prepaid label from UPS and we will mail it to you.

Cons: They sent me to three different locations before finally sending me to the actual budget office. The car I thought I was getting ended up not being available so I was stuck with an older Lincoln Town Car. Customer service had bad information and some of the people I spoke with were rude, acting like I was the problem, even when they had me running all over the county looking for their office.

Cons: Reserved a vehicle over the phone. Went to pick it up a couple of hours later....clerk claimed that she ".......couldn't find our phone number," in order to confirm our reservation. Upon arrival at pick up point, we were told that there "....weren't any vehicles left to rent," due to the fact that they couldn't call us. Phone number was given.