Durango Car Rentals

Worst rental experience

Pros: They brought us a different car the next day that had no navigation system or backup camera and the upholstery was disgusting to say the least.

Cons: The first car's tank was on empty and the radio and radio, navigation and camera did not work. The second car's upholstery was extremely dirty we used towels to sit on. Will not rent from then again. Got a $10 credit for the dirty upholstery and the inconvenience of the first car. Not sure if it's just this location.

Cons: Smaller car size than I paid for. Had to wait 1/2 hr for the car to be cleaned

Customer service failure

Pros: I reserved a car from Alamo at for Dec 25, then got snowed in & was unable to pick it up on that date. I phoned customer service the night prior & requested to changevthe rental to the 26th. The rep said he could confirm that and adjust the booking. When I called back the next morning to reconfirm before picking up the car, a different rep advised that no date change had been made to the booking and there were no cars available.I was unable to find a car elsewhere and my holiday plans were ruined.

Cons: Fast and efficient service. However the cost was high in comparison to the condition of the vehicle and the small town I was visiting.

Cancelled my rental car due to a delayed fight?!

Cons: Alamo car rental gave our rental car away because our flight was delayed by a couple of hours which forced us to rent a car from a different company at the last minute resulting in double the cost of the rental. (fortunately another option was available which did not seem to be the case at first which would have been caused us to miss the first leg of our vacation 3 hours away...) First they said they tried to call me (which they did not, I was available on my mobile phone for most of the day while waiting for my flights), then they said they didn't have my phone number and then I confirmed that they did have the correct phone number. When I complained saying that in 40 years of renting cars all over the world from a variety of companies no one has ever cancelled a rental reservation on me for any reason, the Alamo representative simply shrugged her shoulders and said that her co-worker who cancelled the reservation (who was of course off shift by then) "must have had a good reason to cancel it." No apology, no solution to the problem and no suitable explanation were offered by the Alamo representative. Needless to say, Alamo has been permanently removed from my rental car options in the future. Horrendous customer service and accountability.