Guest reviews
Overall Rating
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9.2
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9.1
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9.0
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9.0
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8.9
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8.3
Recent reviews
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9.4review from
Well first off I love everything honestly from my room to the casino to the food and the jacuzzis and everybody was happy well most of everybody but other then then that I will come again and again It's just 1 thing I didn't like the front desk staff I'm not gone say all of them it was two women up there had a attitude for nun like I feel like if u don't feel like working just quit cause I was on vacation I didn't want to see or hear no negatively
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10.0review from
Spa tower 13th floor, quiet, good view, clean rooms, plenty of hot water, parking garage free, food was good at Gilleys, staff friendly, not smoke filled as expected, payouts better than expected, just an overall first time stay pleasant experience. Can not think of anything that was unsatisfactory. Thanks Choctaw for excellent customer service!
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5.1review from
Tara at the front desk was very helpful. Planned a night at the casino for a friend's birthday so we booked two non-smoking rooms to accommodate the 5 people that would be there. Called the hotel desk the day of to confirm our arrival time. Once we got there, the hotel only had one room booked for us. Tara helped us secure a second room. We drop our bags off with the bellman so he can take them to our rooms. We gamble for at least two hours and decide to call it a night. We head back to the rooms and discover that our luggage is not in either of the rooms. Also, one of the rooms smelled of heavy smoke. I called Tara to see how both problems could be fixed and she apologized profusely. We got a new room but eventually had to go pick up our bags ourselves (after 2.5 hours from the initial drop off) because no one was available to deliver them as promised and tipped for. If the mistake is the hotel's, the guest should not be the one to remedy it. I wouldn't recommend this place and won't be staying there again.
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9.4review from
Well first off I love everything honestly from my room to the casino to the food and the jacuzzis and everybody was happy well most of everybody but other then then that I will come again and again It's just 1 thing I didn't like the front desk staff I'm not gone say all of them it was two women up there had a attitude for nun like I feel like if u don't feel like working just quit cause I was on vacation I didn't want to see or hear no negatively
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10.0review from
Spa tower 13th floor, quiet, good view, clean rooms, plenty of hot water, parking garage free, food was good at Gilleys, staff friendly, not smoke filled as expected, payouts better than expected, just an overall first time stay pleasant experience. Can not think of anything that was unsatisfactory. Thanks Choctaw for excellent customer service!
