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The attention to detail, the reception on arrival. Warm and comfortable, cosy bar. Evening menu far to restricted, evening restaurant closed very early. No wine list in english.
Splendid pool and wellness. Perfect view on the lake. Very Clean. Good meals etc. High Quality. a bit a lack of Autrichian charme. For the rest Perfect !
Very clean and good food, but no a la carte menu offered No stubel - not very cosy and no lunch service - one has to wait for light lunch at 2.30pm
Everything about the hotel was excellent - from the warm friendly welcome to the quality of the facilities, service and food. Although only officially a 4 star hotel, the standards exceeded those often found in other 5 star hotels, and we certainly would go back again in the future. No
The hotel staff were polite and friendly.the hotel is warm, clean and tastefully decorated.The outdoor hot tub was fantastic at night under a clear Austrian star filled sky.The ladies were given a red rose at breakfast as it was Valentines day.A nice touch.
everything was great. not enough selection of foods for dinner as everything was included, only have the choice of meat, fish or vegetarian, would prefer buffet dinner
The lovely quiet rooms.
The view from our window was gorgeous. Very few English speaking staff which posed some hardships on us.
Good value, friendly owner and staff, great breakfast and overall restaurant, nice cheerful rooms, good sauna facilities, close to the road, but still quiet - definietely a place to recommend to stay at...
Comfort value room with english channel TV. Free sauna, jaccuzzi n steam bath. Strong free wifi @ room. Walking distance to the lake. Delicious dinner n breakfast. almost nothing
Very charming hotel, not far away from the picturesque lake and ski location. Friendly helpful personnel. I had some difficulties communicating on reception, because only one person spoke English, and he was not working all the time, so I would be glad to have a chance to communicate with personnel in English at any time. Second, the direction which were provided on the Booking.com site regarding this hotel were not exactly right, so I had hard time finding hotel, so I would recommend to check the directions one more time and moderate them. And last, I think if you hotel does not provide shampoo and conditioner for the hair (what of course would be very helpful), it should locate liquid soap not only by sink, but in the shower as well. Also parking space is not very convenient and not enough parking places when hotel is fully packed, but it's not a very big deal :)
Long concellation policy is inconvenient for people needing a break at short notice as you cannot cancel before 27 days, so be sure before you click yes!
Very pleasant hotel, comfortable rooms and the attentive personnel
The breakfast is very good. We were not satisfied with the restaurant. Closes too early and we were not good treated.
An attractive hotel in a stunning setting. A fair restaurant and an excellent breakfast all at a very good rate. The beds were a bit basic but nevertheless reasonable.
The view from the hotel was breathtaking and well worth taking the train to Achensee The surrounding area is a bit limited for restaurants and the yellow buses did not run to timetable and were very crowded
very nice location and excellent food
The welcome was very friendly and the rrom comfortable with a beautiful view. Good selection at breakfast buffet in a comfortable dining room and a pleasant bar. Lovely cat resident in the hotel. I would happily stay there again. Would have been helpful to have suggestions for places to eat in the evening as there was no restaurant.
Staff is very friendly and helpful, breakfast buffet a little small but very good. I had a very pleasent stay at the hotel and have no complaints. When I arrived they had not received my booking, but nevertheless made a room avilable for me.
staff very nice, room big and clean, location, breakfast quality no soap
Bon accueil Ras
It is an amaizing hotel, very friendly atmosphere, good breakfast. We booked two rooms for 1 night and we felt like staying longer and coming back. Rooms are equiped with kitchen, all common areas of the hotel are very nicely decorated. It felt like home of a good friends really. There is a beautiful lake short walk from the hotel. Wonderful place. If you arrive later than 22:00 (as we did) make sure you know the direction. Our novigator did not recognize the exact address of the hotel, and it was difficult to find it in the dark town. But the owner of the hotel was very kind to meet us on his car and guide us to the hotel.
the food was great, the pool and the sauna were perfect no..
everyone was so friendly & helpful
Wonderful hotel in a fantastic location. Good food and very good facilities. Just a short walk to both the Lake andd the Karwendel gondala All very good.
room, dinner I've made a reservation for a room at 2nd floor but they offer us first a room at the floor. After a quick check they gave us the desired room.
The room view Everything in the room was extremely old, breakfast was not served till 8 am, all the information in the hotel was in German only..
Wonderful hotel , the best in my trip this year ! I will certainly come back next year. Words can't discribe how we liked this hotel
Everything! The hotel, the spa, the staff...everything was great!
Location Quite old, maybe they need to think on renovating their washrooms with new equipments.
This was an excellent hotel. I was surprised by how good it was given the low price. I paid for a single but stayed in a large, newly refurbished double room with balcony. The two young members of staff who take care of the day to day management are friendly, highly efficient and speak excellent English. Highly impressed and recommended. I liked everything about the hotel. Jenbach itself is not very interesting but this hotel is a great place to stay for accessing the nearby sights.
Except for lack of parking place everything was fine. Breakfast sufficiant, rooms excellent, service friendly.
This is a beautiful hotel not far from Innsbruck. Tucked away in a cute little village which we did not have time to explore but would have loved to. Our room was huge and lovely. Dinner at the restaurant was only 14 euro each and had 4 courses..yum! We loved using the indoor pool and sauna which had views towards the mountains. This hotel was very cheap for what you got, we loved it.
The variety, quality and amount of food was excellent, I only used the pool so I cannot comment on the spa facilities. The pool was fine. The hotel was in a lovely setting. The staff were very helpfull. This is the only minor point that I can record under question 2. I paid the main part of the bill 2 or 3 days before I left, so only needed to pay the extras at the end. Their system did not seem to highlight this information. So there was a bit of confusion. I had a reciept but it was packed away and it should not have been necessary to unpack it. After some minutes, and without the need to produce the receipt, it was all sorted out. As I said above it is only a minor point.
Comfortable room in a beautiful location. The view from my room was amazing - I could have spent my entire time sitting on the balcony and looking at it. Liked the 'healthy' options on the dinner menu. Helpful staff who spoke excellent English.
Excellent service, food and nature surroundings. A lot of options to relax, exercise and enjoy great outdoors. Nothing at all.
Excellent attention to the wants and needs of the clients. You feel pampered and well looked after, and they were generous too: no sneaky extra charges. Thank you for a lovely stay.