Quality Inn West Edmonton

The staff were courteous, and wifi was reliable The hotel is far from a 3 star. The floor was cold, butthe staff were courteous. There was no microwave in the room, which I think a 3 star hotel should have a microwave or be able to provide on request to the room. The fridge / freezer was too small.

Great location, breakfast and price! Have stayed here many times. Unfortunately this time we found our room quite dirty (stains on the walls, debris on the made bed and some sort of stuff stuck on the night stand.

Cleanliness

Free hot breakfast The hotel is dated. The stars given to them is not accurate, would be a better fit for a 2.5 star

Location DirtyWorst three star I've stayed in

Bad breakfast, small room and bad service.

The only thing I liked about this hotel is the location. We have stayed at this one a couple of times and it gets worse each time. The bed are uncomfortable, the air conditioning didn't work(and I'm a hot sleeper), it only gave us a stand up shower instead of a tub and the water pressure was low. Very disappointed on this stay

Location, everything is average or below, nothing to justify a 3 star rating. Cinder block construction, brutal temperature control in the rooms. The old controls on the wall fan, too hot or too cold no ability to control the temperature properly and the fan was either blasting or nothing. Made for a restless night.

the bed was ok. the tv was newer it was an older hotel

The room was clean and tidy. After booking a king size bed we only got a queen. The laminate floor was ice cold and slippery. The breakfast was out of many supplies all three mornings we were there. If the milk order does not get delivered, go to the store and buy a jug of milk.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Nothing This hotel is listed as a three star, it isn't even a two. Smelled like smoke in our non-smoking room, people were smoking on our non-smoking floor, they checked us into a room that was already occupied. I stay in a lot of hotels, this one is terrible.

Checking out. Very low quality.

Nothing to like!! The front desk clerk was ignorant and rude, and told me he had no room when I advised him I had a small dog!!! Everything! Nothing to like at all as did not stay there!

Proximity to where we needed to be. They were renovating, and the public areas smelled of strong industrial glue.

free parking, close to restaurants, shopping, VERY limited Power outlets

Bed was good Outdated hotel, undergoing renovations. Wireless didn't work most of my stay. They did a good job blaming everyone else for there issues. Won't be back.

only location room key cancelled after 2 days automatically.bedding and bed out dated . 15 year old air conditioning.one elevator under repair. looked stale and dated

Didn't like it Dark and looked very outdated

Nothing The staff was rude, there refrigeration units out side our room in the hall way the restaurant staff was not accommodating, room keys kept now working. Understaffed, know one would come and let me back in my room when I was locked out and standing in the

the room hallways were old and not inviting. The location and people in the parking lot are a bit shady.

Was with my son and used the house taxi phone for a cab, they said they would be over 1/2 hour for the cab - as it was a Thursday afternoon I was not happy about waiting that long and asked the front desk to phone for a Yellow cab instead. They instructed me to use the house phone I explained I already had and asked again if they could call another company for me - they said there was nothing they could or would do and I would just have to wait. Had to go to my room to call a Yellow cab which arrived within 5 minutes. This type of service was the norm for the front desk - they asked three times for my credit card when I was signing in to put a lien on it for incidentals - my room had already been paid for and although I was getting my wallet out at the same time as signing in it was more important for them to have my credit card to impront than wait a moment for me to sign in. Although I have stayed at Quality Inns before and been ver satisfied I will NOT be a return customer here and will think long and hard before I use Quality Inns again.

location noisy at night

Was extra fee that on over 60 stays with priceline did not have on other stays and on my e- mail and then was my on bill that was faxed not impressed.

Initially, the staff rating would have been greater. THis is an average hotel but lacks many amenities that one would expect. I was going to extend for a night and they agreed to match the Priceline quote for the extension. I discovered however that they intended to charge me $35.00 more. I left and found a higher rated hotel for less than I paid initially.

Location. Close to West Edmonton Mall The staff was extremely rude.

I did not like that my room smelled of smoking [it was supposed to be non-smoking]. I got bitten by bed bugs on the arm. I had to wash & disinfect all my clothes!!!! Even vacuum my luggage to ensure nothing came with me!!!

Location. Close to food establishments and convenient access to main city routes The cleanliness was the biggest issue. Hall ways needed to be vacuumed. Guest rooms had hair in bathtubs, caked on urine where the toiled seat is fastened, bathroom surfaces, not been wiped and carpets needing.vacuuming.

nothing. the hotel was disgusting and disappointing, dirty room.. toilet didnt work.. next day the house keepers didnt clean properly.. lock was broken off of the door. will never stay there again. cant believe this hotel was rated 3 stars

These rooms are VERY, VERY dark. Even with ALL available lights and lamps on, this very small room is still very dark.

Rooms are SMALL but tasteful decor. No free breakfast. Unreliable wi-fi. Hall walls made of concrete but could still hear doors slamming and TVs on. Not great, but not horrible. Parked in front by the front door instead of the back courtyard parking areas due to other reviews read about car vanalism. I had no problems and felt it a safe enough area to walk to restaurants. A lot of others walking in the area too.

Stayed here for business on many occasions, but would not reccomend for families. The layout is confusing and expansive, the hallways are made of broken cinderblocks, and spinning children are bound to open a gash on whatever part of them collides with the walls. The restaurant is actually a small bar, and hours are limited. On the up side, the rooms are adequate, the service good, and plenty of vending machines and ice machines. If all you need is a room, then this will do. Good for the price.