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The staff made th experience incredible. The facilities were very nice and the amenities excellent. The pool and beach are beautiful. The rooms need an upgrade as they are a bit dated.
Very friendly staff Our check in was complicated as we were asked to pay almost double of the price we were supposed to, then we were informed that breakfast wasn't included, I had to print my confirmation to prove that we were right about price and breakfast. A part from that everything went fine.
The food was excellent and they have an entertainment program for the kids. Response time of personnel reception + cancellation policy (if you reserved eg 10 days stay, you have top pay 8 days irrespective of how long you are staying. My advice, just book couple of days in the quit season, see if you like it and then extend stay. Furthermore, they played with the room type depending on the availability...
Nice setting good pool nice food and good staff Bathroom was a bit run down could do with an upgrade of fittings overall the hotels furniture can also be upgraded a little since not much has changed since 5 years ago when I stayed there
Very good, nice staff, good view, very goog restaurant
Even hotel being almost fully booked customers do not disturb each other and place does not seem overcrouded. No laud disturbing parties observed what is good. low maintenance of pool equipment; very fair room cleaning. Rooms walls need repainting. Some cosmetic repair required.
The location right at the beach was great. The concept of all rooms having a view was also great and the Temptations restaurant was impressive. Nice pool. Had a room next to the kitchen, not to be recommended, strong smell of frying oil. House keeping didn't make up the rooms until late afternoon. Beds were extremely hard. Only one bedside table and one lamp to read by in bed. Read that there would be free internet in public areas, which turned out not to be the case, very disappointing for our teenage sons.
Had to wait in the lobby on our only sunny day there to continually dispute their tries at transferring us to another hotel despite our wishes to stay with this hotel, the hotel we booked 11 days prior and called three hours before to confirm that all was ready. We called three hours in advance only because we had read reviews online that the hotel chain called Cinnamon Hotels which Chaaya Tranz Hikkaduwa is a part of, often over books their locations and tries to excitedly "upgrade" guests to a different hotel, despite their wishes. After continual disputes making our long start at the hotel extremely unpleasant, especially after a long day of travelling, we were finally given a room. After that point, we enjoyed our stay, the beautiful views, the pleasant staff, and beachside.
the hotel had nice rooms, all looking in a fantastic garden with a lot of trees and a pool. the service was very good. i think the owner should consider renovate the bathrooms to make the rooms exceptional. for example the bathroom door needed painting and the toilet flush was not working properly.
Everything.... location...food and staff were all brilliant
The hotel is situated beside the busy road from Colombo to Galle...However once you enter the hotel its calm & serene inside.There is a nice dining area near the beach..the food from hotel is a bit overpriced...There are also lots of nearby restaurants..like the ranjiths sea side dining...Beware of mosquitoes...mosquito nets are provided in the room...the manager was helpful in arranging a packed breakfast as we had to leave to Mirissa for a early morning Whale watching...There is a small pool inside..wifi is available though signal strength is less..there is no intercom..but never mind the reception is nearby...
After taking a beach walk over the Hikkaduwa Beach, Suite Lanka has the best beach front setup: clean, open, romantic, and well serviced. We took the deluxe room and had our own terrace overlooking the Indian Ocean. The staff was generally welcoming. The food was excellent and the chef is very flexible to fulfill all tastes. location is close to city yet away from noise and beach boys. We had a major conflict with the manager of the hotel as he wanted to add taxes (70$) after agreeing that the price was inclusive. you have to be very clear on the fact that they can change their word. at the end he appologiezed and gave us a bag of tea. the staff english was not the best. don't expect too much from sri lanka, just enjoy the experience