I really don't know who gave them 4 stars! It is a 2 or maybe 3 star
room was old, but clean and confortable enough.
Excellent, helpful attitude of front desk staff. Excellent breakfast. Convenient parking. Good accessibility to the city and shops. The floor in the bedroom (room 402) was uncomfortably uneven. The charge for internet access was unreasnably high.
The service was very efficient without being effusive. Minimal toiletries.
the hotel staff was not good in qiding to other location in the city .I experience this three times they never gave me the right diriction.
Near the Center,helpfull desk staff not changing the sheets, room service not 24 hours, and internet expensive
The room was a nice size for Europe. The staff was great. The breakfast is crazy expensive.
Front Desk Staff Courtesy Very noisy guests kept me awake all night !!!
The location and the general cleanliness and comfort of the room The parking was 18 euros a day which I think is a lot to ask for guests staying at the hotel.
hotel staff was very nice :) more equipments for gym would be appreciated
close to the station and to the restaurant area, friendly and helpful staff. The restaurant next to the hotel(belong to the hotel) Rossini was one of the best Italian restaurant I have ever been.Don't miss their fish soup the room we were given was a smoker's room. they chaged for us the next day though. There are any steps to the room difficult when you have lauggage with you.
the hotel did not except the American VAT form.
Our room and bathroom were on the larger side for a European hotel. Breakfast buffet had both hot and cold items-very nice. All staff was extremely friendly and helpful. This hotel is in a beautiful building, very well located to shopping and scenic locations.
Wiesbaden is lovely town. Location and surrounding atmosphere of hotel is also good.
Clean and efficient staff. Good restaurant.
Noisy bed, no english tv channels
I had asked for de luxe double room, and l got a suite, which l was very impressed with, especially as l was meeting some new people. It was an excellent start. Good breakfast The suite was great, but the bathroom was badly designed, especially the shower, and the water temperature was never very hot.
The room is big and the beds are comfrotable The breakfast was not that great, also the room had No hot water after midnight which was very inconvienient, the room was too warm
Spend next to nothing, get everything you need in a room. No complaints.
The restaurant was excellent. The parking lots are far to small and very unpractical
food was good di d not sleep well Traffic was to much.Also it was not warm enough with a thin duvet,there shold be another one in the cuboard
The staff are wounderful. They are very helpful and alwas available to help. It will be a great loss if you do not stay in Radison blu Hotel Schwarzer Bock. I hope to come back again Everything is prtfect and well studied. Is is unfair to say anegative word.
Noisy room, noisy air conditioning, noisy and vibration from people walking in the corridor, carpet with holes in, noise from equipment outside room, old-fashioned, small dark rooms, poor breakfast, slow service
Everything about the hotel was great. The service that we received from the staff at reception were exceptional. They were all well informed and helpful.
Very helpful staff at front desk. Allowed us to check in early AM due to early arriving flight. Need more & better info re use of spa facilities. No safety info re use of eg sauna for first time users
The hotel was in an excellent location, the room was large and the internet worked well. Food was only average and the room was not particularly cleaned well each day.
Very friendly stuff. Rooms were quite big and compfortable. WIFI was available but did not work neither in my room or my colleague's room. Spent 4 days there and did not manage to connect to internet within this time. Would have expected that stuff takes it more seriously and tries to fix the problem.
Very friendly and polite staff. I found food leftovers in the minibar and clearly visble dirt (a sort of white flakes with a diameter of approx. 4 mm) in the bathroom under the sink.Very discomforting to put it politely.
Locaition. Building.breakfast.facilities at the room Cleaning of the room
It was just nice
breakfast swimming pool out of order
That it was situated next to the Rhine The extra charges, i.e. garage parking
location, room and amenities. great business center should not charge for internet access
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
We had a peasant stay!
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
Bathroom was extreamy small...shower was even smaller. No signs in front to identify the the EuroHotel!
rate is not so expensive; free WI FI at the lobby; shoe brushing machine at the lobby; next to highway and convenient if need to go to airport/Frankfurt by car difficult to locate the hotel when we drove on the road.
This hotel was over priced! The restuarant & bar was closed on our nights stay because of a wedding - the receptionist did not know about that. At 5am the fire alarm went off, we could not contact the duty person as no night reception. Someone phoned the police & fire brigade. After 30 minutes of the alarm sounding fire brigade had not arrived nor staff. We had paid the previous evening as we were due to leave sharp after breakfast but gave up & left 5.30am. Unfortunately in our hurry to evacuate the building I did not pick up a feedback form but will try to contact the company about their poor procedures. The location of the hotel was on an industrial estate not in the town.
It's the second time in this hotel for me.Great location and nice and quite.There is a restaurant next door offer Great schnitzel!!!! Highly recommend!
The reataurant was great! I woke up at 2:00am to use the bathroom and we had no electricity. It was so dark,we couldn't see at all. Tried the phone, but no one answered.
Near my business The restaurant menu is limited - ok if you like schnitzel!
the room was pretty big. also the bathroom was ok. very far from the city itself, 20 minutes by bus, hard to reach without a car. it's more a highway hotel than a city hotel.
The location to the Frankfurt airport was excellent - only 15 minutes away and all autobahn. Also the hotel was right off the autobahn, but still quiet. Parking was behind the hotel with no door to the back so you had to walk all the way around the hotel to the front door - this wouldn't be too bad except it was pouring rain!
Hotel advertised as "international", but lady at reception desk didn't speak English.
The hotel was very conveniently located for our travel purpose. The room was clean & comfortable. The check-in personnel were very friendly & the breakfast buffet was great.
the quiet neiborhood , parking availabilities, very good breakfast, nice staff, the entrance of minibar girl during the stay to check the minibar.
The staff were very friendly, after a tough day it was a pleasant arrival!
Clean, nice staff, rich breakfasts, comfortable dining room A few more stairs from garage to the lobby (i.e. no lift)
near to dkd hospital no
the room was suburd (we stayed in 706) when checking in the personnel was not really friendly. they spoke to you without looking at you. at the reservation we ask for a children's bed, and when we got to our room, late at night, the bed was standing outside the hall. not even in our room!
the balcony some of the reception staff
Style from 70th, but comfortable and fair price. Quiet location, easy parking. indoor parking stink. Just park outside.
Hotel staff was exeptionally kind and helpful.
the area no
Everything More leaflet information about sehenswurdigkeiten
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
Great location, friendly staff. Good variety for breakfast.
very comfortable and homely good central location
Clossness to the Station and some of the city sights
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
Friendly staff. Not a luxury hotel but comfortable accomodation with character and a good restaurant.
The location How to get into the hotel after mid-night.
This is our third stay at the hotel. The owner, Herr Schaefer, goes out of his way to make you feel welcome and the restaurant prepares wonderful meals. It is a lovely setting on the river. There is free WiFi in the room. There is no lift.
problems are solved quick and easy. Very friendly staff during our weekend stay there were 3 weddings.!
The staff is friendly and helpful and the hotel provides many amenities for the price. It's location on the water is also nice. No lift.
Lovely traditional hotel, friendly staff, great location, lovely split level room with balcony
nothing very dirty, breakfast very poor...etc, etc.
Shoud be refreshed (the rooms)
Wonderful look and wonderful food. We received excellent service after we found the desk clerk. Hard to find. Hotel desk staff difficult to locate.
is something to like at this hotel??? very, very dirty rooms with bad smel, in the bathroom you can find shampoo from a hotel of Tunis, hair conditioner from a French hotel, breakfast very simply and not suficient, we don`t have possibilities to drink a water after 10 p.m.
Waking up late because the location inside a courtyard was so peaceful although a stone's throw from the Rhine and busy road and railway. The walk along the Rhine into town made it a bonus being just outside the centre. Good personal service. We were asked what time we wanted breakfast!
The hotel was chosen as nothing else was available.
A quiet stay near the motorway and within 2 miles of the inner city without the noice and the high prices It is a bit difficult to checkin late
Customer service, character hotel and good, inclusive breakfast. Close to bus Bit of aeroplane noise
Reasonable price, Italian restaurant as part of it. Decor is a bit tired.
Breakfast was great. Staff were freindly and very helpful. We enjoyed our stay. Not too far from downtown. Not one thing comes to mind.
The very nice neighborhood, very calm and residential. The downtown is 10m by walking (descending the hill). Le cartier n'est pas loin du centre ville, il faut juste descendre la colline, pas très raide. A park no far from there, green areas
Nice hotel, nice staff. little too far away from Congress Centrum Mainz
Hotel staff were very friendly and helpful, breakfast was adequate and location is in close proximity to town centre where restaurants and bars are in abundance with lots of things to see.
Well managed hotel, helpful staff and excellent varied buffet breakfast.
A quiet and familiar hotel. Very clean. Breakfast was OK. There is no lift and the hotel ist far from the city center. Due to his location I consider it a bit expensive.
good transport links and nice location
hotel was clean, breakfast ok, staff ok problem is the location - to far away from the center, busses are going in long time distances
The staff was all friendly especially the owner who is very nice. They even arranged for a high chair for my son's use during the 2 weeks of our stay. There was no wireless internet as mentioned in the website. They said it will be installed next year. I also couldn't make a phone call or my relatives also couldn't mak a call to the hotel, don't know why.
The receptionist was very helpful. The continental breakfast was excellent. The shower drained slowly
Great location. Not noisy at all (unless we had the windows open!). Great staff, very helpful and friendly. The spa was not really much of a spa...old and not very appealing.
Great location in center of Mainz ,opposite the Train station it is great for futhrer trips to Rhein region.Great value for money, clean room with air con and comfortable bed+ good choice for breakfast,makes stay at hotel Hammer nice experience.We are coming back.
The convenience of the hotel to the old part of town , the rail station and to the airport.Enjoyed seeing old town and visiting areas close by.
We stay at the Hammer am Bahnhof every year. Coming and going to the L. A. area these are our arriving and leaving stops in Europe. I knew Mr. Hammer, and I must say that the new management is at least as good as the old one, in serving their guests as it was by Mr. Hammer. Connections to all international train lines. Rine/Main ship tours. 20 minutes from the Airport FRA by train to Mainz.
It was very close to the train station. You could walk to the main part of Mainz in a few minutes.
Location. Right across the street from rail station and tram stops
Location, and we had a very nice room with a view over the transport center plaza. It was not noisy and made for interesting viewing of people, trains, buses, taxis, trolleys and bicycles all making their way to somewhere. It was picturesque with evening lighting. We used the convenience of the train station after sailing the Rhein from Mainz to Koblenz. We rode the train back to Mainz and were steps from the hotel. The restuarant was not open in the evening. It is difficult to find by car, but excellent for public transportation.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
Good breakfast and location Wi-fi at $20 a night.
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
Roomy room No wifi in room unless you paid
Service was too good. Everything was good.
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
The central nature of the hotel. Relaxed atmosphere and excellent breakfast. The bathroom window being directly above the toilet when open which it had to be as there is no fan. It was dangerous and painful! Air con would also be good as the room got stuffy and opening windows was noisy.
Good Value In single rooms, the comforter is not big enough to cover anyone over six years old.
no mini bar
I liked the location. Bathroom doors are slightly annoying because they rattle.
The staff was very helpfull when I found out that we had a smooking room which we absolutely did not want to have. The location is perfect and so is the breakfast.
near the shopping area. Bathroom setup and room size
location could not be better
Adequate room, though small for two people. Would have liked a little more space and a second chair.
Close to center of town Rooms were small, beds not comfortable
The location was great.
convenient traffic,clean room
The staff was friendly and helpful, especially when it came to helping us figure out the public transportation.
Overnight stay on long journey
central location; kind staff; very good price
The hotel is very easy to access, full value for money, reasonable priced breakfast, comfortable room. Very good choice for overnight stay. n/a
Good location close to an autobahn (but far enough not to get the noise); ease of access, clean, reasonably spacious room; the receptionist was very friendly, professional, quick and spoke English well; relatively low-rise building (cca 4 stories) so one does not necessarily need to use the elevator The webpage did not emphasize that the reception closes at 10pm.
Friendly staff. Rooms and public areas were clean and smart. "All-you-can-eat" breakfast was good value. Room was small but what would you expect at this budget price?
The guy on reception couldn't do enough, excellent choise for an overnight stay
Excellent quality budget hotel...one of the best places we stayed at on our 10 day trip around Northern Europe Out of town location and occasional low flying planes on route to or from Frankfurt airport.
Very good value for budget hotel. Wife liked the Casino across the lot Trouble logging into WIFI, no one available after dark to assist
Location, comfortable beds, nice showers
This is the best local owned hotel I have ever stayed in. The staff is exceptionally helpful and they helped me feel like a local. It is a great location for shopping in the pedestrian area, and visiting the church, park, and spas. Internet was free and they had free calling to many countries.
We enjoyed the quaint and modern concept of the hotel. It was a really homely experience for us. The breakfast was good and they had very good and able personnel. Location wise, it is well priced to be right where the old city is. Most of the sights of Wiesbaden is easily accessed by foot and buses from the hotel.
Staff is very nice and helpful. Location is very good
I enjoyed the comfortable bed, the tea and the room not being too small. The breakfast was very good although the breakfast hall was rather small. The walls were very thin and noise from the neighbouring room disturbed my sleep. Better sound proofness please!
concert of Placido Domingo, excellent restaurants in city centre
Easy access to town center. Too hot. Too noisy. No parking available, even if it says so on the website.
the best reception's staff i've ever met -
The room was pretty small, but it was expected
The care and friendliness of the staff was really good. Nothing was too much trouble for them. We also liked the quiet location very much. No - everything was great.
Friendly hotel in a quiet environment. Spacious room. Bed and furniture reasonable-good. Nice (small) garden. Small indoor pool and sauna. Certainly not a 4 star hotel. Room and bathroom finishing are clearly do-it yourself and 2-3 star at the most. Curtains on a cable (emergency solution?) . Wall / ceiling decoration unfinished. Shower curtain came down and will come down again, unless better fixed. No elevator, only outside (!!) staircase to all 4 levels, absence of restaurant, dated breakfast room.
Friendly and very helpful staff, excellent breakfast buffet, quiet athmosphere, large comfortable rooms, pretty garden
I most like the buffet breakfast and the decoration of the restaurant. I don't like too much stairs to my room. (specially in winter time)
Friendly and helpful staff
I normally stay in Wiesbaden when I come to town here but all of the hotels were booked. So this was all I could find. The next time I return to Wiesbaden I will intentionally book at this hotel. It is worth the drive at the end of the day. The personnel were friendly and the laid back atmosphere was wonderful. If you can't relax and get rest here you can't relax anywhere. The gardens were excellent but I didn't have time to enjoy them. The rooms were clean and the bathroom was great. It felt like home instead of a chain hotel. Much more personal. I would say that there is no bar or restaurant in the hotel. But then I discovered that just down the street was one of the best Italian restaurants that I have ever been to. And I have been to Italy numerous times.