There was no car waiting for me, and I was not notified. Since Hertz did not electronically cancel the reservation despite my request, the money I paid for car insurance (automatically when I made the reservation) was not refunded. Hertz had my email and phone number. They could have informed me of the absence of a rental car, and I would not have wasted a lot of time and some money.
My experience with hertz was fine. My experience with kayak is what I’m unhappy about. The kayak reservation didn’t go through so hertz had no record of our reservation even though we were provided a reservation number by kayak, so we had to re-reserve and luckily enough we were given A free upgrade for the inconvenience that kayak created for us on our trip.
I went to the Hertz rental place that was on the Kayak website and it wasn't the correct rental place. The place Kayak setup was in Mexico not the Untied States so I had to call Hertz to change my rental. Then the price doubles + for the rental because it was the Hertz rental at the Airport. I was not happy at all. And the car they offer me is a Dodge Journey and they are junk too many buttons in bad places, very bad design. But I take it because I am all ready leaving and hour late. No I was not happy and will look else where next time I go.
Advertised as Sand Diego Airport, but really Tijuana. Guy at San Diego says it happens all he time
Kayak booked us a car in Tijuana when I had searched a car in SanDiego . To get a car when we arrived would have cost 5 times the price we booked for ! 🤬
My reservation with Hertz called for the car to be picked up at San Diego Airport on Saturday at 3PM. When I got to the hertz pick up location I was told that someone had changed my pick up location to another Hertz office on the US side of Tijuana, Mexico, some 30 to 40 minutes away from the airport. Furthermore, there was no shuttle service to the alternate location. This was unsatisfactory to me and did not meet my requirements. As a result, I was forced to rent with some "no name" agency that normally services high risk customers. The rental from them was significantly more expensive, the car, although it ran well, had over 220,000 miles, had numerous scratches, a cracked windshield, worn upholstery and the cruise control didn't work. Furthermore, one of the tires kept leaking air and I had to put air in it on 3 different occasions. Based on this experience, I would not recommend Hertz or KAYAK nor will I use them in the future.
