Was given the wrong type of vehicle
Pros: Everyone I dealt with was pleasant and helped me rather quickly. Easy to check the car out.
Cons: I was expecting a car, but ended up getting a CX5, which is more van than car. Wasn't too pleased with that, seeing as I paid for a Standard-sized vehicle. My complaint is that I wanted a vehicle with a trunk because I had valuables I wanted to conceal. I didn't want people to see the laptops I was taking around in big Lenovo boxes, and I had no abilities to take them into the hotels with me. The CX5, even with the ample storage space, there was no chance to hide anything, even with different seat configurations, everything was extremely visible. Also, I am a tall person and the seat didn't go back far enough to be comfortable in my hundreds of miles of commuting.