Burbank car rentals

1 location in Burbank

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National reviews

Car rental locations

National

Locations in Burbank

2501 N Hollywood Way Suite 2

+1 747 200 6153

Monday	06:00 - 23:00
Tuesday	06:00 - 23:00
Wednesday	06:00 - 23:00
Thursday	06:00 - 23:00
Friday	06:00 - 23:00
Saturday	06:00 - 22:00
Sunday	06:00 - 23:00

All National reviews

National reviews in Burbank

Recent reviews

All reviews
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Neutral
Negative

Find reviews that mention:

customer service

credit card

car was clean

car available

quick and easy

great car

great experience

easy drop

staff was helpful

mandatory insurance

great service

great price

10.0

Ease of Process

Pros: Simplicity,....booked online....car was correct...and drop-off quick and convenient...plenty of time and space to unload and unwind.

Cons: Rented a convertible and weather only semi-cooperated...

Reviewed Apr 2016

review from

10.0

Ease of Process

Pros: Simplicity,....booked online....car was correct...and drop-off quick and convenient...plenty of time and space to unload and unwind.

Cons: Rented a convertible and weather only semi-cooperated...

Reviewed Apr 2016

review from

From $34/day

Rated #2

Fox

5.4 Okay (141 reviews)

1 location in Burbank

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Fox reviews

Car rental locations

Fox

Locations in Burbank

2501 N. Hollywood Way

+1 818 573 5533

Monday	05:00 - 23:30
Tuesday	05:00 - 23:30
Wednesday	05:00 - 23:30
Thursday	05:00 - 23:30
Friday	05:00 - 23:30
Saturday	05:00 - 23:30
Sunday	05:00 - 23:30

Overall

4.9
Cleanliness

5.9
Comfort

5.7
Pick-up/Drop-off

5.0
Value for money

5.3

Recent reviews

3.6 Mediocre

May 31 2018

Pros: Hey, you get what you pay for. It was the cheapest of the offers when we booked last minute, so I was just happy to have a car. And the entire staff was WONDERFUL. All very nice and helpful. Yet victims of the corporate monster that seems to run this company.

Cons: Oh where to begin. I was first given a dirty car with a scratched windshield with the window washer fluid warning light on. When this was pointed out, the car was washed, yet the windshield still had this caked on gunk - and the warning light still on. After asking for another car, we were offered a behemoth of an SUV/Jeep box KIA thing - no thanks! Finally, we were given a decent car that STUNK of either marijuana or cigarettes. AND we were told that if we smoked in the car, we'd be fined. We don't smoke. Thankfully the car did what it needed to do and served us well. We also pre-paid for a half-tank of gas and when we returned the car, we were then charged for not refilling (and we hadn't even used the half-tank!), so we had to go back downstairs to get a refund because the half-tank wasn't showing up on the car hikers invoice even though I had it printed on my receipt. Did I mention that everyone that worked there was nice?

2.0 Mediocre

Mar 27 2019

Cons: We booked for the wrong airport, our mistake of course. Went to Fox at LAX and the woman could not have been more rude, really made us feel stupid for the mistake then told us there was nothing she could do. We went about 20 feet to the left to PAYLESS and the gentleman there was wonderful.

9.6 Excellent

Apr 11 2019

Pros: The staff at pick up were extremely friendly and courteous. The entire process was quick and easy.

4.8 Okay

Jun 28 2019

Pros: The staff was nice.

Cons: The car was a piece of junk.

6.4 Good

Dec 11 2019

Pros: Helpful, friendly professional at pick up & dropoff.

Cons: I asked for a Jeep SUV, disappointed not available. Woman at desk was moody at first, but did change her attitude when she realized I was getting annoyed.

2.0 Mediocre

Oct 11 2015

Pros: The vehicle they offered was smaller than what was described on the the web.

2.0 Mediocre

Oct 26 2015

No Cars

Pros: Only thing I could say is that they referred me over to budget rental and was able to keep my same rate

Cons: That they didn't have any cars. They said they overbooked.

10.0 Excellent

Jul 8 2016

Fox is easy

Pros: Simple and easy. That's all there is.

5.6 Okay

Jul 26 2016

Pros: Price for the week Car drop off

Cons: Car was not totally clean, as I have experience with other rentals. At the airport pick up level the Fox representative had most of the paperwork pre- filled out. Including the car pre inspection report. The report was inaccurately filled out and had missed multiple areas of previous damage. The agent did not appear to be happy that I had questioned her report, but did mark the other areas that I pointed out to her. During the week I located the damage report from the person who had rented this car just prior to me. On their damage report the area that I had questioned and wanted noted was marked. I felt that this was an attempt to take advantage of the next person renting this car, if they would have just accepted the damage report as is. I also have noticed that other rentals that I have been contracted with did not have the mileage that this car had. Over 38,000 miles

4.0 Okay

Aug 21 2016

The people there are rude

Cons: They have dumb rule they chargeif you take your car early

From $29/day

Rated #3

Payless

7.1 Good (45 reviews)

1 location in Burbank

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Payless reviews

Car rental locations

Payless

Locations in Burbank

2501 North Hollywood Way

+1 818 841 0447

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 22:30
Sunday	07:00 - 23:00

Overall

6.8
Cleanliness

7.3
Comfort

7.2
Pick-up/Drop-off

6.4
Value for money

7.5

Recent reviews

7.2 Good

Nov 19 2015

Cons: My car was not ready when I went upstairs.

10.0 Excellent

Mar 30 2016

Easy, cheap.

Pros: So easy and inexpensive. 3 days in LA!

Cons: Would like a better selection of cars.

5.6 Okay

Apr 21 2017

Signs at airport

Cons: The signs to find the Payless counter is terrible.

7.6 Good

Apr 5 2018

Pros: Very helpful customer service

Cons: Side mirrors were so dirty I had to clean them before driving. Also charger didn’t work so I couldn’t charge phone. Didn’t realize until 50 miles away.

8.4 Excellent

Oct 20 2015

Pros: The lady who did all the paper work at the rentalnoffice deserves a BIG PLUS as a person, advisor, gibing information. She was way too friendly, smiling all the time & gave us a lit of confidence. Thanks to her & you. I'm nit sure if her name is Claire

2.0 Mediocre

Nov 16 2015

Cons: I rang ahead to check with Payless that they would accept my debit card as opposed to a credit card and they assured me they would. However when I turned up to collect my rental car they said they could not accept my debit card. I was left to find another company that would and had to pay a much higher rental rate for the convenience.

10.0 Excellent

Nov 17 2015

Easy and inexpensive

Pros: Quick, courteous and inexpensive

Cons: Nada

3.6 Mediocre

Dec 9 2015

No one at the counter - Burbank

Cons: Arrived at the Payless counter around 7:00PM local time and no one was available to help me. Called the local number and the phone rang at the front desk but no one answered. I went to Mid-way rental and got my car.

10.0 Excellent

Jan 4 2016

Upgraded to Ford explorer

Pros: Upgraded to Ford explorer, which worked our great

4.0 Okay

Jan 6 2016

Uncharges

Pros: Close to my hotels

Cons: From the beginning, employees were relentless to uncharge. My internet price was $140, and I was quoted $158 upon arrival. My credit card was swiped before I saw the paperwork. Upon delivery of car at location different than rental, I had to present ORIGINAL paperwork, or be charged "damage" fees. Very nasty all around. Will not be using this rental company again.....very dissatisfied.!!!

From $39/day

Rated #4

Dollar

Most popular

6.9 Good (51 reviews)

1 location in Burbank

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Dollar reviews

Car rental locations

Dollar

Locations in Burbank

2627 North Hollywood Way

+1 866 434 2226

Monday	06:00 - 23:00
Tuesday	06:00 - 23:00
Wednesday	06:00 - 23:00
Thursday	06:00 - 23:00
Friday	06:00 - 23:00
Saturday	06:00 - 22:30
Sunday	06:00 - 23:00

Overall

6.7
Cleanliness

7.3
Comfort

7.1
Pick-up/Drop-off

6.3
Value for money

7.2

Recent reviews

8.4 Excellent

Feb 25 2016

Friendly

Pros: Very nice service.

2.0 Mediocre

Oct 27 2016

Pros: We dropped the car at Burbank. Drop-off was at the airport.

10.0 Excellent

Aug 10 2018

Cons: Drop off fee

10.0 Excellent

Oct 14 2015

Great Deal for one-way Rental!

Pros: This was an amazing deal. Although I used a smaller car, it worked perfectly for my Roadtrip from LA to Napa, CA.

8.8 Excellent

Oct 26 2015

Pros: Great price

Cons: The walk from the gate at Burbank to the garage/rental car pick up is obscenely long, a real death march

9.6 Excellent

Dec 8 2015

Pros: We had great service.

4.8 Okay

Dec 22 2015

Gas prices

Cons: I returned the car with 1/2 tank of gas and would like a refund on that 1/2 tank. They told me to call your customer service, usually they are very good. However when I called the customer service they directed the call back to Burbank, where I could not get a refund. Not very professional.

9.2 Excellent

Jan 21 2016

Great service!

Pros: I really loved how convenient everything was since I had already booked my reservation online. Great service!

Cons: The only complaint I had was walking to the kiosk inside the airport and then seeing a small sign showing I had to walk to the kiosk outside because it was closed.

4.0 Okay

Jan 25 2016

Wrong Dollar Rental

Pros: Car was okay. Had a ride to the airport.

Cons: Did not get the rate I thought I would....paid triple or more . the deal was for Burbank and I thought when it said "off airlport" it was off LAX the place I ended up had just moved there and when I presented my information, it was like ....wrong place....wrong deal sorry about that!!

10.0 Excellent

Feb 22 2016

Pros: Again a lovely, easy going, and helpful staff member to deal with. Too easy! I'll be back!

From $29/day

Rated #5

Hertz

6.7 Good (44 reviews)

2 locations in Burbank

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Hertz reviews

Car rental locations

Hertz

Locations in Burbank

2501 N Hollywood Way 1st Floor

+1 818 569 3565

Monday	06:00 - 23:00
Tuesday	06:00 - 23:00
Wednesday	06:00 - 23:00
Thursday	06:00 - 23:00
Friday	06:00 - 23:00
Saturday	06:00 - 22:30
Sunday	06:00 - 23:00

810 S Victory Blvd

+1 818 841 8704

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00
Saturday
Sunday

Overall

6.7
Cleanliness

7.2
Comfort

7.0
Pick-up/Drop-off

6.0
Value for money

6.7

Recent reviews

2.0 Mediocre

Oct 13 2018

poor service

Pros: nothing. poor attitude, poor service

Cons: bad attitude, bad customer service

2.0 Mediocre

Feb 2 2019

Pros: Nothing

Cons: My reservation was not in the Hertz system. This was after a car accident and they were out of cars that could fit my car seats. What’s to like? The Enterprise counter. That’s what’s to like.

7.2 Good

Oct 18 2019

Pros: Quick and easy.

Cons: All okay.

2.0 Mediocre

Sep 8 2017

Terrible, booked a car for Lax and was given a car at wrong airport

Pros: Nothing

Cons: I searched a hire car at Lax and got a booking for the wrong airport! Tried to cancel and was told to talk to hertz, when I talked to hertz I was told to talk to the third party! Had to book another car and then had the money taken from my account for this booking even though I tried to cancel! Not impressed!

10.0 Excellent

Apr 5 2018

Rick was fantastic

Pros: Customer service above and beyond with Rick.

9.2 Excellent

Jun 25 2018

Pros: Brand new car. Free upgrading. Quick drop off.

Cons: Car was not ready on time. Had to wait an hout. Finally upgraded since original car was not available.

10.0 Excellent

Jul 2 2016

Great Customer Service and Great Car

Pros: I was received in a friendly and professional way by Hertz Burbank CA. The car was almost new.

10.0 Excellent

Oct 4 2016

Great service and car

Pros: We got a very clean Malibu. All personnel were customer-focused. I was happy with the weekly rate and unlimited miles. A flawless experience all around.

Cons: We like to walk, so we didn't check on any options to get to the rental site, which was connected to Burbank Airport via skywalk. Some people might see the walk as a negative, but we enjoyed it after the flight.

9.2 Excellent

Nov 18 2016

Cons: The long walk from rental car complex to airport terminal. You should push the airport to establish shuttle bus service.

2.0 Mediocre

Dec 21 2016

Had to return & exchange my rental

Pros: Your employees handled it very professionally.. Thank you.

Cons: The temperature indication came on several times while driving but the worst part was that the engine was running so rough it almost died several times at intersections. I will never accept a Mitsubishi Mirage again. The Nissan Versa was perfectly fine.

From $49/day

Rated #6

Budget

5.9 Okay (33 reviews)

2 locations in Burbank

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Budget reviews

Car rental locations

Budget

Locations in Burbank

2501 North Hollywood Way

+1 818 841 0447

Monday	05:30 - 23:00
Tuesday	05:30 - 23:00
Wednesday	05:30 - 23:00
Thursday	05:30 - 23:00
Friday	05:30 - 23:00
Saturday	06:00 - 22:30
Sunday	06:00 - 23:00

2509 West Olive Avenue

+1 818 729 1180

Monday	08:00 - 14:00
Tuesday	08:00 - 14:00
Wednesday	08:00 - 14:00
Thursday	08:00 - 14:00
Friday	08:00 - 14:00
Saturday	09:00 - 13:00
Sunday	09:00 - 13:00

Overall

5.7
Cleanliness

6.2
Comfort

6.1
Pick-up/Drop-off

5.6
Value for money

5.8

Recent reviews

7.2 Good

Oct 12 2015

Weekend Get away

Pros: We spent a long weekend in San Francisco. With proper configuration we were able to get four adult, three children, two full-size car seat and a booster into the Ford Explorer

Cons: I didn't find the Ford Explorer to be super comfortable, and at highway speeds it made this horrible buzzing noise that came from the windshield area. Which wouldn't have been an issues but we drove over 900 miles and and spent 12+ hours in that car.

4.8 Okay

Oct 18 2015

Cons: Directed me to a different airport but was not obvious . Charged double rate I thought it would be. Long lines at Budget.

7.2 Good

Oct 21 2015

Cons: long walk to airport from drop off location

7.2 Good

Oct 21 2015

Good rental... but don't get scammed by the "insur

Pros: The ease of checkout and a quality vehicle.

Cons: The fact that I got scammed through Kayak by a "3rd party" insurance, which I was told by Budget that would not cover any damages should they occur. Leaving me liable for all damages.

9.6 Excellent

Nov 15 2015

Cons: rental car drop off was 1/2 mile walk to terminal!

8.4 Excellent

Dec 4 2015

It got better

Pros: Easy, simple and convenient

Cons: Long walk, but that was not so bad because I had dropped the bags before I returned the car, had I not done that it would have been bad since I had two sets of golf clubs and two good size luggages

8.0 Excellent

Dec 7 2015

Good rental experience

Pros: The ride was good when I got it.

Cons: Long walk to the rental office. Long line to get the car

3.6 Mediocre

Dec 30 2015

TOO MANY MILES

Cons: This Vehicle had over 33,000.00 miles which is way too much for a rental vehicle.

10.0 Excellent

Feb 2 2016

All the staff was very approachable and eager to h

Pros: At one point there was some confusion with the computer end of things, but the gentleman still engaged me in conversation to ease the wait.

Cons: Realizing this is a review through kayak, I still thought it funny I could get a better rate online then they could produce in store. I booked my car while standing in line

5.2 Okay

Feb 15 2016

give a shine

Pros: comfortable SUV, good gas mileage

Cons: car did not smell clean, exterior was water-spotted so spent own money to get cleaned inside/out. Rental lot was much too far to walk w/luggage--shuttle please.

From $39/day

Rated #7

Alamo

8.7 Excellent (29 reviews)

1 location in Burbank

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Alamo reviews

Car rental locations

Alamo

Locations in Burbank

2501 N Hollywood Way Suite 4

+1 747 200 6154

Monday	06:00 - 23:00
Tuesday	06:00 - 23:00
Wednesday	06:00 - 23:00
Thursday	06:00 - 23:00
Friday	06:00 - 23:00
Saturday	06:00 - 22:00
Sunday	06:00 - 23:00

Overall

8.6
Cleanliness

9.3
Comfort

8.9
Pick-up/Drop-off

8.5
Value for money

8.6

Recent reviews

10.0 Excellent

Jul 21 2016

Excellent value for money!

Pros: Drove a brand new Hyundai Elantra with only 700+ miles. Vehicle had great gas mileage and made my long distance camping drive a breeze. Given the last minute booking, the price was good and the rental process from start to finish was seamless.

Cons: No complaints here.

10.0 Excellent

Jul 10 2016

Customer service was great!

Pros: Customer service was the greatest! Gigi was super nice! Super friendly! And accommodated me with my trip!

Cons: Nothing! Great service and price!

10.0 Excellent

Jul 11 2016

Pros: Nice clean car

Cons: Long wait at the counter

10.0 Excellent

Jul 11 2016

GREAT FREE UPGRADE

Pros: EASY IN, EASY OUT. FRIENDLY. FREE UPGRADE!!!

10.0 Excellent

Jul 21 2016

Pros: The young man at the Alamo desk at Bob Hope was very kind, gracious and professional. I have bipolar disorder and was very rude to him. I didn't intend to be mean, but I was and I still feel horrible about the way I acted. The car we got was a free upgrade. The Nissan was wonderful. And in perfect condition.

10.0 Excellent

Sep 3 2016

Pros: Easy. Quick. Friendly. We were very happy with the entire process.

10.0 Excellent

Sep 6 2016

Excellent

Pros: Friendly service, and great price for a new vehicle.

8.8 Excellent

Oct 22 2016

Good service, poor car.

Pros: Car was new, clean and pick up and drop off was seamless. No pressure to purchase additional products.

Cons: The car was a brand new Jeep compass, but it felt like a car from the 90's. There was no USB, Bluetooth was impossible to set up (needed some pin number by calling a separate service), etc. For a car built in 2016, this was a disappointment. I think Alamo should reconsider before using cars with the bare minimum in 2016. I would avoid renting an SUV class next time and just go with a full size or standard size.

10.0 Excellent

Oct 28 2016

Pros: Easy breezy. Used automated machine. Valet had the pick-up truck waiting for me.

Cons: I had to catch an uber at a designated lot across the campus of the airport and they charged that uber 3 dollars which was added to my fate for them picking me up In the designated lot. I will never pick-up and drop off a vehicle from Burbank airport again because of this.

8.0 Excellent

Nov 14 2016

Pros: Customer service was great and friendly. Easy to pick up and drop off.

Cons: Car had some damage I had to discuss before leaving.

From $37/day

Rated #8

Enterprise

8.2 Excellent (21 reviews)

2 locations in Burbank

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Enterprise reviews

Car rental locations

Enterprise

Locations in Burbank

110 S. Victory Blvd.

+1 818 845 0202

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	09:00 - 13:00
Sunday	00:00 - 00:00

2501 N Hollywood Way Suite 8

+1 818 558 7336

Monday	06:00 - 23:00
Tuesday	06:00 - 23:00
Wednesday	06:00 - 23:00
Thursday	06:00 - 23:00
Friday	06:00 - 23:00
Saturday	06:00 - 22:00
Sunday	06:00 - 23:00

Overall

8.2
Cleanliness

8.1
Comfort

8.2
Pick-up/Drop-off

8.1
Value for money

8.2

Recent reviews

7.6 Good

Jul 18 2016

Efficient Pickup, Limited Car Selection

Pros: Quick and relatively easy pick up with friendly staff.

Cons: Called to make sure there were several Luxury options after booking and was informed there would be. When i got there, only one car to pick from, and I did not fit. Then needed to pay extra for choosing another car 'up' (Mustang). That or choose a smaller car. Not ideal.

10.0 Excellent

Aug 30 2016

Amazing Service

Pros: Great customer service from the staff who explained everything clearly and very quickly

Cons: Nothing! Everything was great

10.0 Excellent

Nov 3 2016

The people helping me were great it was very easy

Pros: This was very easy and the car was perfect for what I needed

Cons: Know it can't be changed but the location of Enterprise at Bob Hope airport was very very far from the main doors of the airport. Since this location was sooo far, a shuttle to the airport would have been very nice. I had knee replacement last December and it wad a long difficult walk to get to the import after I dropped off the car. I might consider another option next time because of this. A shuttle would have made the difference

2.0 Mediocre

Nov 19 2016

Cons: I requested a pick at LAX and it gave me one at Burbank (45 minutes away). I was forced to make other arrangements when I realized this. It was a disaster and enormous amount of time and $60 worth of taxi fees + whatever I paid for the reservation.

10.0 Excellent

Nov 30 2016

Excellent customer service

Pros: Customer service was on point! Friendly fast and informative. He gave me plenty of options on car selection. I will return.

Cons: Nothing I didn't like. Excellent all around.

10.0 Excellent

Nov 30 2016

so good I kept it longer

Pros: It was close and convenient. And cheap. Solid rig.

Cons: I had to go back to rent for longer. I called and they said go back to the rental location to extend the contract.

10.0 Excellent

Jan 17 2017

Pros: Great fast service!

10.0 Excellent

Feb 20 2017

Change of plans

Pros: Enterprise was nice to us when we had to cut our trip short to go home 1/4 way into our trip for the funeral of my sister. They refunded most of the charge and treated us fairly when we returned the car to Burbank rather than Sacramento.

Cons: The car rental places at Burbank are a long walk from the airport entrances.

8.0 Excellent

Feb 22 2017

Cons: Wasn't disclosed of different location drop off fee until the end

9.6 Excellent

Mar 6 2017

Pros: Car had just been washed. Greeting was professional as was the drop off. Both people had upbeat attitudes and a pleasure to work with. The car was great, even though I wouldn't typically choose this small type of car.

From $44/day

Rated #9

Avis

7.1 Good (20 reviews)

2 locations in Burbank

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Avis reviews

Car rental locations

Avis

Locations in Burbank

2501 North Hollywood Way

+1 818 566 3001

Monday	06:00 - 23:00
Tuesday	06:00 - 23:00
Wednesday	06:00 - 23:00
Thursday	06:00 - 23:00
Friday	06:00 - 23:00
Saturday	06:00 - 23:00
Sunday	06:00 - 22:30

2509 West Olive Avenue

+1 818 972 2660

Monday	08:00 - 13:00
Tuesday	08:00 - 13:00
Wednesday	08:00 - 13:00
Thursday	08:00 - 13:00
Friday	08:00 - 13:00
Saturday	09:00 - 13:00
Sunday	09:00 - 13:00

Overall

6.9
Cleanliness

7.4
Comfort

7.5
Pick-up/Drop-off

6.4
Value for money

7.3

Recent reviews

9.6 Excellent

Apr 28 2016

Who thought a 15 passenger van could drive so well

Pros: For a giant van, this thing was incredible. Hauled 10 people and tons of luggage few hours from Burbank to rural town in California for a wedding through winding, inclined roads. Handled great.

Cons: When i refilled fuel tank, the gauge made it look like i was about 1/8 of a tank short - even with topping off. Avis didn't charge me though when I explained how I just filled it up.

5.6 Okay

Aug 3 2016

Pros: The SUV drove fine.

Cons: After being told my reserved mid-sized car was not available, I was offered the Toyota RAV4 for the same price. After leaving the airport and arriving at my destination, I discovered the dashboard was coated with dust and there was quite a bit of dog or cat hair in the rear of the vehicle. Upon returning it, the agent apologized and indicated he would not charge me for the alleged hourly overage I'd incurred.

2.0 Mediocre

Aug 4 2016

Pros: I'm a tourist, they asked me for a credit card! Someone should tell them that no tourist has a credit card I missed my hotel reservation bcz I didn't take the car

10.0 Excellent

Dec 28 2016

Pros: Excelent

10.0 Excellent

Apr 28 2017

Pros: Very fast drop off, although she checked on everything! Very nice woman

2.0 Mediocre

May 2 2017

Bait Switch

Cons: Quoted us $79 for the airport pick up and return. Ended up paying over $200

10.0 Excellent

Jun 16 2017

Excellent Experience

Pros: Easy, quick and courteous staff as well as a great vehicle!

Cons: Hard to find.

4.0 Okay

Jul 31 2017

Car wasn't thoroughly checked through

Cons: Few things: 1. Rear view mirror was removed and was placed in the back of the car. I lost 45 mins of my day trip looking for the missing mirror and eventually drove over to the Avis desk to help reinstall it back to the center of the window. 2. There was some weird paste-like substance on the little side compartment on the drivers door. Gross.

10.0 Excellent

Aug 14 2017

Very good experience

Pros: We had a great rental experience for our vacation. Received a brand new Chrysler mini van that was comfortable and roomy. The staff was pleasant and helpful. Price was excellent. Would definitely use Kayak and Avis again.

10.0 Excellent

Dec 16 2017

Pros: Great customer service!

Cons: No problems at burbank pick-up.

From $35/day

Rated #10

Thrifty

6.4 Good (26 reviews)

1 location in Burbank

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Thrifty reviews

Car rental locations

Thrifty

Locations in Burbank

2627 North Hollywood Way

+1 877 283 0898

Monday	06:00 - 23:00
Tuesday	06:00 - 23:00
Wednesday	06:00 - 23:00
Thursday	06:00 - 23:00
Friday	06:00 - 23:00
Saturday	06:00 - 22:30
Sunday	06:00 - 23:00

Overall

5.8
Cleanliness

6.8
Comfort

6.7
Pick-up/Drop-off

6.5
Value for money

6.3

Recent reviews

9.6 Excellent

Nov 16 2015

Was given the wrong type of vehicle

Pros: Everyone I dealt with was pleasant and helped me rather quickly. Easy to check the car out.

Cons: I was expecting a car, but ended up getting a CX5, which is more van than car. Wasn't too pleased with that, seeing as I paid for a Standard-sized vehicle. My complaint is that I wanted a vehicle with a trunk because I had valuables I wanted to conceal. I didn't want people to see the laptops I was taking around in big Lenovo boxes, and I had no abilities to take them into the hotels with me. The CX5, even with the ample storage space, there was no chance to hide anything, even with different seat configurations, everything was extremely visible. Also, I am a tall person and the seat didn't go back far enough to be comfortable in my hundreds of miles of commuting.

6.8 Good

Jan 12 2016

Low price but far away

Pros: The price was the lowest of all the car rental agencies .

Cons: It is a long walk from baggage claim to pick up the car. And there was no drop off area for Thrifty at Burbank. You drop off the car the same place you picked it up.

2.0 Mediocre

Jan 21 2016

frustrating

Cons: When I arrived they had no cars. I had to go pay much more somewhere else. Never again.

8.4 Excellent

Feb 11 2016

Pros: Great

Cons: Everything was fine

2.0 Mediocre

Feb 14 2016

Never again.

Pros: The car.

Cons: Overcharged. Misquoted. When I called to ask about why I was charged more & explained that I was quoted $30 less, the representative did absolutely nothing to help or be kind. He was worthless.

4.4 Okay

Feb 23 2016

Thrifty Ripped me off

Pros: The people were nice and patient and the quoted price was very good

Cons: When I checked out, they had inflated the bill to five times what the contract said and didn't have a good explanation.

9.6 Excellent

May 4 2016

Great except for Lost and Found Process

Pros: Quick process and great customer service (Logan was great). Lost and found was quick to respond.

Cons: This was my mistake but it would have been nice if the attendant looked through the car more thoroughly with me as I left an item in the car. With that said, I had to go through 3 transfers to get an update on my lost item (which turned out to be a robot) via phone call. There should definitely be a more direct number to the Burbank, CA (Bob Hope Airport) location.

9.2 Excellent

Jul 11 2016

Easy dropoff

Pros: It was easy to get to the car rental facility, and then just a short walk to the terminal.

2.8 Mediocre

Dec 31 2016

Bad service with wrong car

Pros: Return process was easy

Cons: Reserved an immediate size car, but was given a compact car, yet charged for a midsize car! Apparently they ran out of cars and gave me first available. Did not inform me of this until I complained when I returned the car. Compact car was not fit for highway driving with no power. When picking up car, the guy helping was rude! Overall bad experience.

8.0 Excellent

Jan 23 2017

Pros: Great staff.

Cons: The long walk to the car terminal

From $38/day

Midway

2 locations in Burbank

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Car rental locations

Midway

Locations in Burbank

2503 N Hollywood Way, Suite 2213 Burbank

+1 818 641 5250

2612 N. Hollywood Way Burbank

+1 818 641 5250

Sunnycars

2 locations in Burbank

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Car rental locations

Sunnycars

Locations in Burbank

2501 N Hollywood Wy

Hollywood Way 2627

From $33/day

Airport Van

1 location in Burbank

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Car rental locations

Airport Van

Locations in Burbank

2627 N Hollywood Way

Easirent

1 location in Burbank

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Car rental locations

Easirent

Locations in Burbank

Burbank Bob Hope Airport

Monday	00:01 - 23:59
Tuesday	00:01 - 23:59
Wednesday	00:01 - 23:59
Thursday	00:01 - 23:59
Friday	00:01 - 23:59
Saturday	00:01 - 23:59
Sunday

From $18/day

Economy Rent a Car

Cheapest deal

1 location in Burbank

╳

Car rental locations

Economy Rent a Car

Locations in Burbank

4207 W. Magnolia Drive

+1 866 932 0060

Europcar

1 location in Burbank

╳

Car rental locations

Europcar

Locations in Burbank

Please Go To Fox Counter

+1 818 573 5533

From $32/day

Priceless

1 location in Burbank

╳

Car rental locations

Priceless

Locations in Burbank

10860 Burbank Blvd.

+1 818 623 4400

Rent-4-Less

1 location in Burbank

╳

Car rental locations

Rent-4-Less

Locations in Burbank

4320 W Vanowen St

(818) 847-1062

From $93/day

Zeeba Rent-A-Van

1 location in Burbank