Burbank Car Rentals

I put LAX as the starting location and Kayak changed it to Burbank.

Cons: I put LAX as the starting location and Kayak changed it to Burbank so I did not get my deal. I paid double. Also Budget did not tell me this, the price came up double and I had to ask why. Terrible customer service. I feel bait and switched! I'm very unhappy with this.

Cons: I did not like looking for a car that wasn't there in the pouring rain three seperate times because they didn't assign me a car that was on the lot. I didn't like people who walked away and did not help, unless helping means confirming that a Kia is not a Chevy and a Jaguar in not a Hyundai. Thanks to the man who just got me a car and changed my reservation.

Faulty Car Rentals

Cons: Sent me out with a car that had an improperly mounted tire. Purchased insurance through KAYAK. Budget says I never purchased coverage and now I'm on the hook for roadside assistance for a tire I did not even pop. Worst customer service ever!

Cons: They wouldn't add our AARP discount at the counter when others do even if I didn't book through the aarp website..

Terrible

Cons: I made a car rental reservation for a convention I needed to attend over the weekend. I made the reservation online with my debit card and even called to make sure everything was ok and ready to go. Once I arrived to pick up the car In time to get to my engagement on schedule they refused to rent me the car because I did not have a returning flight and I was using a visa debit card. The same card that I used to make the reservation. Now when I talked to them on the phone they knew that I was local and was not flying in or out and made no mention of needing to have a credit card or a returning flight. When I asked to talk to the manager Brandy her or her team showed no signs of sympathy or willingness to help at all. Mind You I had 3 other people counting on me to pick them up. After me asking her any and all questions I could think of to resolve the issue and get on the road on time and expressing how unacceptable this was and how she was providing terrible customer service the only suggestion she made was for me to call another rental locations and see if they could help me there. I should have never been allowed to make a reservation with a card that they wouldn't accept or they should clearly state at the time of making the reservation that this card will only be valid for the reservation and a credit card will be needed at the time of pick up. $40 in lyft rides back and fourth and a lot of time wasted later I left without a car and no solutions or help from the team at Burbank Budget Rentals.

Cons: People receiving the car, we asked for the shuttle bus give us the WRONG information we almost miss our flight