Fajardo Hotels

Staff

Staff was very friendly and helpful. Facilities were extremely clean and we felt secure.

Our family of six stayed comfortably in their room. Close to the Bio bay and el Yunque rainforest. Staff was extremely helpful with all our needs. The pool area looked awesome, but our time didn't allow us to swim at the sweet pool. Great stay for us on the east side of the island.

pool was great, room was well appointed, in house restaurants had good food pool wristbands, not enough pillows

Nice pool good food great staff

The studio apartment was in excellent conditions. The view the staff. I dont have anything negative to say I will be visiting again next month.

The staff was great to us, and our ocean view room provided an excellent view, day or night. Kitchenette was well-stocked with pans, glassware, and dishes. Food at the resort wasn't all that great, but there were 3-4 excellent restaurants within five minutes of the resort. The beach is a bit of a problem to get to, with the ferry and all (and might be more so during peak season - we went during July), but the beach was very nice and being out away from the main island makes the experience more pleasurable, I think.

We traveled in from JFK, Thurs-Thurs... very smooth and easy trip. Rent a car! Taxi prices are blatant extortion. We got a great deal w Enterprise. Hotel is 1 straight road from airport (40 minutes). We booked Las Casitas, ocean-view. The views, property, landscaping and grounds are stunning. Presidents week vacations have always had their challenges due to high occupancy, over booked facilities and stressed employees. Not the case here, it never look crowded, no lines, no chair/towel issues. In fact you would not think they were at all busy. Traveled with 8 and 15 Y/O boys, plenty for them to do and we all felt safe/secure at all times for them to wander on their own. Property Pro's: Views, diversity of property (shopping, private island), pristine grounds, superb, efficient well trained staff on all levels!! F & B: NYC prices. Poor menu design in casual dining/poolside/room service outlets, very limited and mediocre at best. Heavy fried foods and bland salads poolside. No healthy options. BORING! The dining restaurants were costly. The Striphouse and the Italian rest were of very good quality. We passed on the others. The villas have full working kitchens. Stock up at the local megamarket 5 miles away from the hotel. Amenities: rooms are a bit old and dated. Wi-fi never worked properly, TV's are from the 80's, all electronics are obsolete. Its almost laughable, after-all it is 2012, not 1992. Beds/linens are just OK. Does not live up to the brand standards nor 4 Diamond quality. Service: with the exception of the aforementioned restaurant managers/ wine stewards (they had no knowledge of food or beverage, I was confused as to what their purpose was) . Otherwise the staff was great. . . everywhere. Polished, personable and caring. The senior Management also takes a hands on approach to guest satisfaction. Both the hotel's GM and Hskpg. Director were always present, helpful and concerned. They really do a great job, all challenges considered. Summary: Great v...

We have 2 elementary school age children and travelled with another family of 4 with similar age kids. We stayed a week in August 2010. The 1 bedroom condos are spacious, nicely decorated, very clean and the full kitchen is awesome! You'll need it though, because the food at every single place we ate on property is very average and very expensive. Breakfast was included in our rate, so we did take advantage of the buffet they put out every morning by the upper pool close to the Golden Door Spa. It was fine, but lacked variety. There are several very good restaurants close to the hotel, so plenty of options to eat off-site if you have a car or don't mind a short cab ride. There are also grocery stores very nearby or the concierge will take a grocery order and deliver it to your room. Even with the less than stellar food, we had a wonderful time. Palomino Island is a kids' paradise with snorkeling right off the beach and plenty of sand for castles and volleyball and anything else you might enjoy. The restaurant on the island was the best we tried. Service was prompt and the food was above average. This resort is about 45 minutes east of the airport, but we didn't find that to be an issue. It's right next to El Yunque and the marinas where many of the snorkeling excursions and Bio-bay tours meet. It was nice to be away from the crowds and traffic in San Juan. We had our kids with us, so we weren't really looking for night life.

Very nice resort. Villa was perfect for our family with small kids away from hotel. We enjoyed all the amenities that the hotel had and the staff was always very helpful and friendly. We will definitely come back to Puerto Rico and we will stay at Las Casitas Village again.

Staff at Las Casitas were very accomodating. They provided water and ice as requested and did not limit the supply. The golf course had a fantastic view. The view from the cliffs were breathtaking. This is a perfect place for a quiet getaway, close to El Yunque and it was an easy ride to Old San Juan. The only thing we didn't like is that the shuttles doesn't bring you to the entrace of the hotel and the taxis charge you $15, one way for less than a mile down the road.

I could have stayed at this resort for a month and not gotten sick of it. Awesome staff and location. Private beach is great for snorkeling and relaxing. I went with my fiance, but most of the guests seemed to be families with young children.