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4 locations in Fallon
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Reviews
2.0 Poor
Apr 2021
Cons:
They had no cars available, and that they didn't do one way rentals, despite having that available for booking online. They told me they had tried to contact me by phone all week, I had nothing from them on my call history that week. I had to get a ride from a coworker to the airport an hour away, on the way to the airport, they called saying someone had just dropped off a vehicle and asked if I would like it to at least get to the airport. I declined since I was on my way already, after the call, my phone gave me a notification that that was the first time that numbered had called my phone, and if I would like to report as spam or add it to my contacts.One location in Fallon
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2.0 Poor
Sep 2016
Cons:
The car was not available at the appointed time. When we arrived in Reno we called to say we would be late due to a misplaced telephone (this was an offsite location). They said there would be no problem. When we arrived about 1:30 PM we were told there were no cars available and that one could not be secured in another location. We were also told that no car was available earlier that day at our scheduled arrival time of 10:30 AM. We were told that we would be called as soon as one was available, later that day. I said that I might not be able to pick it up before the 5:30 PM closing time and they assured me that a car would be held for us regardless, and that we could pick it up the following morning. The agency called and left a voicemail about 4:30 PM to say they had a car. I was unable to call back until about 5:20 PM but there was no answer at the local agency and I was routed to national reservations. The agent at national reservations was unable to help me. By then it was past 5:30 PM so we were left without a car that day. Based on the local agencey's earlier assurances I called the next morning about 8:00 AM and told them I was ready to pick up the car. They said there was no car available. I asked why, since they called late in the afternoon the day before to say it was there and they earlier assured me that it would be held. They said that they had to send it to another agency. I reminded them that they assured me that it would be held and they said "it just doesn't work that way" and there was nothing they could do. They again said they would call me back as soon as a car was available, which would be that morning. I never heard back from them so I found another rental car. My wife and I had another rental from Reno to Sacramento with Dollar. The Budget reservation was made for our daughter as she was driving to Lake Tahoe upon arrival. Our plan was to stay in Reno the evening of Sept. 15. When the Budget car was not available we returned to the Reno airport to add her to the Dollar rental agreement at a cost of $48 plus tax so that she could take the car we already had and go on to Tahoe. Our plan was to then pick up the Budget car later that day or the following morning and drive it to Tahoe to meet her on Sept 16. When the Budget car was not available that morning and it became apparent that the agency didn't care to resolve the problem we secured another one way reservation to Tahoe through Enterprise. It was at a substantially higher cost but the lowest cost alternative available to us at that time. I use KYAK extensively and they do a good job. I have also rented from Budget many times in the past without problem. This rental experience was terrible and I attribute it to a poorly run, off airport location which had no regard for the commitments made or customer service. I think that Budget should reimburse me for the additional charges incurred and I request KYAK's assistance in resolving this issue.2.0 Poor
Sep 2016
Pros:
The only thing that worked for me with this rental was the consideration and service I received from Daniel. Thanks to him I was able to get my reservation but at a considerable higher cost plus the cost of a taxi to and from the Sparks location from the Reno airport.10.0 Wonderful
Mar 2016
Pros:
Handling and four wheel drive experienceCons:
Fuel was a bit expensive2.0 Poor
Dec 2015
Cons:
I reserved a car in the morning and after 30 minutes Avis/Budget called me to say actually they have no car! Then why was it displayed available? They said the online status is not accurate!One location in Fallon
2 locations in Fallon
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Reviews
10.0 Wonderful
Apr 2017
Pros:
everythingCons:
nothing5.2 Fair
Sep 2016
Pros:
Car (Prius) was wonderful.Cons:
Car was dirty - we were sunblinded by the dirty windows!! Had to clean ourselves. The rest of it looked dull and like it wasn't cleaned or it had been sitting for days. When we arrived- NO one was in the office. I kept opening the door to have the buzzer go off - no one came. I finally had to whistle to get someone in the rear yard's attention!! so odd.5.2 Fair
Aug 2016
Pros:
Pick up and drop off ok.Cons:
Cost was more than what you said. Dirty car. Not clean. They tried to give me a car with half gas in tank and then after driving it back less than 10 sec. They exchanged cars.One location in Fallon
One location in Fallon
Pick-up location | Fallon |
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Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 0 |