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My husband and I stayed three nights at this hotel for both business and a mini vacation. For the most part, the stay was fine. We checked out at 10:15 on a Tuesday morning, turned in our keys, and were told we were checked out and had nothing more to do. We live 3 hours away and shopped and toured a bit on our way home. Upon returning home at 6:30, we realized we had left our laptop and laptop cooling pad in two small tote bags in the corner of the hotel room. Upon calling the front desk to inquire, we were immediately referred to the general manager (who was next door at the Super 8 motel that he also manages...I'll leave it to the reviews and pictures on this site to speak to THAT hotel.) When he called me back, I was already on my way to retrieve my laptop...a 6 hour round trip. I was informed that they would be happy to give me my 'luggage' as soon as I paid for the room....$* plus tax. When I questioned the manager, he informed me that he could not clean the room because I had left items of value and he was legally not allowed to touch them. Therefore, he could not sell the room for the night and therefore, I was responsible for the price of the room. I called Holiday inn Express national headquarters and they informed me that this was not their company policy. The woman I spoke to at the national headquarters called the hotel, ostensibly to solve the problem for me. While I waited, I had decided that I would just suck it up, pay for the room, collect my laptop and chalk it up to poor customer service. However, when she called me back, she informed me that the general manager had said I wasn't telling the whole story, and that I had left clothes on the bed and electronic items in the room as if someone was still staying there. Apparently it is company policy to leave a room alone if it is clear someone is still staying there and assume that they will be staying for another night. Never mind that we had checked out and turned in our keys. Thi...
I absolutely love this hotel. Friendly staff, very clean, warm indoor pool (great for those cold Northwest PA winters), and the most comfortable king-sized bed I've ever slept on. I've stayed there three times so far and would not hesitate to go back again.
I was unsure about this hotel because we reserved it as a stop on our way home to Iowa from Maine. The hotel is right off the interstate which made it's location ideal. The staff were incredibly friendly when we checked in. Our room was clean, renovated in modern style, and the bed was comfortable and inviting. The room came with a mini-fridge and microwave. The sample toiletries were very fine quality and had a faint smell of cinnamon. This hotel bed was the most comfortable I have ever stayed in and the LCD tv was quite nice to watch in bed. The internet connection is one of the better wireless hotel connections I have ever used and the comlimentary breakfast was delicious! I did not know the area but the guy at the front desk recommened a great place to eat and the town down the road from the hotel was quite pretty and historic looking. I would definitely recommend this hotel and would stay there again. They forgot o clean the coffee pot but that was so minor with how wonderful the room was.
Its brand new opened hotel near by i90 interstete. rooms are clean and specius. swimming pool is clean and warm. breakfast is excellent. staff is excellent and helpful. i will definetly stop at this hotel bz its very convient to get back on road.
This hotel is brand new. The hot tub was lovely! The pool was warm. It is August and my husband and I were the only 2 people in the pool and hot tub. There are an abundance of towels , lovely tiled and clean bathroom and rooms. We drove about 10 minutes into the downtown and had a lovely Italian dinner at Rizzo's , a local resaturant. Then on our 10 minute ride back, we stopped and had ice cream at a Dairy Bar!
I stayed in this hotel last week and I had great experience, I travel twice a month in that area and I will stay in North East hotel only.
A very good hotel. Quiet, clean, comfortable. Breakfast on Sat. and Sunday was great!
Clean, spacious room with refrigerator and microwave. good price. Newer facility. decent hot breakfast included. Amenities: pool; fitness room Could not control temperature in room though and bathroom door would not lock. Aside from that, great stay!
We stayed here just for a quick overnight on the way home from Canada. It was super clean and comfortable with a full breakfast. I would reccomend this hotel to anyone. we didnt get to swim in the pool but it looked very clean and nice. Everything was well kept.
So I got to my hotel room, as I walked in, I step on a rusty safety pin that was embedded in the carpet.. The room seemed clean but that was definitely not true either.. After staying the night in the room, I woke up the next morning with my fianceè, and we had 5-10 bug bites on each of us from the bed.. After looking at them, and doing a little research, we found out they were bites from 'bed bugs'. Extremely disgusting. I will never stay in another holiday inn again. I wouldnt even take a free room at this point. I recommend to never stay in a Holiday Inn. Get a quality hotel.
Very outdated and rundown. The batteries were ripped out of the smoke detectors, the dresser drawers were broken and falling out of the dressers, the couch in the room was ripped open with the stuffing showing, and overall not very clean I'm not normally one to complain but the red carpet inn was very disappointing.
It was inexpensive. I could park right outside the room. It was clean. It was quiet. There was a fruit bowl in the lobby and you could take and apple or banana. The room's physical condition was shabby. The picture above the bed had broken and the frame was messed up. The tiles in ceiling were warped. Several pieces of cove molding were missing. There was an odd odor.
King Suite is roomy, well-appointed (furniture, decor, etc),nice kitchen, and has all the amenities you'd expect in a better hotel. Peek n Peak slopes are just across golf course. Can add one or two rooms at reasonable cost to accommodate family, friends
The view, very clean rooms and quite. Location, it was rather far from everything. The general store had the necessities but not much else. Something closer to the city center would suite me better.