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The grounds and accommodations were spectacular! The staff was friendly, helpful, and exceeded my expectations. Even though there was a business conference and full accommodations, they worked an upgraded room for my family when our heater wasn't working the first night we arrived. The property was great for my toddler to explore and all of us to enjoy! It was challenging having a 2 year old with us. Glasburn seems to be geared for couples and business travelers with a dress code for one of their dining rooms, reservations required for both dining rooms, and an overall quiet environment that I felt uncomfortable bringing my talkative and rambunctious toddler into.
Convenient location for our trip. We ran into the woman who cleaned our room - she was an absolute sweetheart. The bed was very comfortable. The room smelled terrible- like cigarettes, urine, and mildew. The window did not open, so I bought Febreeze to try to remove and hide the smells. The combination of smells stayed with our luggage and clothes even after we left. There were three microwaves - two non-operational. There were nails in the wall where there had been pictures once. The end table looked like it had been chewed. We've stayed here before and it was great. It was a busy weekend with a car show, so this might have been an "overflow" pet room. I hope they fix it. In the meantime we'll probably spend more and go elsewhere.
The staff is friendly and helpful. The beds are comfortable. The bathroom faucet dripped.
EVERYTHING AS GOOD I WISH THERE WERE MORE STORES
Large gaming area I reserved a room for my birthday the bouncer at the club was racist I am Caucasian and two of my friends who happen to be Hispanic were denied access to the club for shoes once inside I photographed 12 white people wearing sneakers. Totally unfair and will be filling a complaint with the better business burough
Food is too expensive
Nice comfortable rooms. Very friendly helpful staff. Wish there were more shops and more choices for food late at night.
This is a comfortable hotel in the middle of the Moravian district of Bethlehem. Nice shops, walking distance to many attractions. Don't overlook the ice cream in the gift shop! We'll be back.
Loved the charm and character of this old hotel. The room was lovely and spacious. The bathroom was very small but clean and updated. We dined in the dining room for dinner and breakfast which was wonderful. Used the small gym for a quick work out which was more than adequate. I would definitely return to this hotel if I needed to be in the area.
Walking distance to good restaurants and historical buildings. Bed was very comfortable. Staff was friendly. Room was very small for the price. I spent less for a NYC hotel at the same quality
Everything. Classy, clean and a great value. Top shelf place, in the middle of a quant little town.
Close location to the airport and very convenient. Check in staff pleasant. Had to keep a window open because the odor was bad. The room smelled like animals and urine. The staff at the desk when checking in said that this was one of their good rooms.
The staffs were friendly. The bathroom was clean. No towels in the pool- had to walk to room soaking wet, where there were ONLY two towels! We found used water bottles under the bed, and my bed spread was ripped. The room's layout was very odd. We were two friends and a baby staying, and the beds were completely separated by the bathroom...just odd. They were out of coffee when we came to breakfast, and almost charged us because they forgot to give us our breakfast coupons. We heard loud arguing outside our window all night from 12-2. My baby couldn't sleep. UNACCEPTABLE!
They have a shuttle service from the airport. All staff was friendly and very helpful. We got in late and the front desk made excellent recommendations for dinner. Hotel was very clean and the breakfast buffet had something for everyone. Nice choices. Would stay there again.
The staff tried very hard to be accommodating with what they had to work with. Dirty carpet, throughout, phone didn't work, fan in bathroom didn't work covered in filth and mold, no alarm clock, no coffee pot. The excuse I got was that they are remodeling. My rate was reduced and the manager at the time said I should be happy with that. Well, I'm not happy, I was there because of a family emergency otherwise I would have left immediately!!!
There was a used towel on the sink and the room did not look like it had been thoroughly cleaned. There weren't even decent pillows.
My daughter got injured on some glass terrible
VERY nice exercise room! Pool area was lovely, but the water was too cold. Would be perfect if water was heated. The front desk girl on 7 June was VERY professional and nice. I had a very nice room. It was clean and the bed was comfy. Nice location. The fact that there was very little hot water for bathing. The temperature of the hot water was only enough to make the water luke-warm. Do you have any idea how annoying that is to have driven HOURS and look forward to soaking in a hot bath with some relaxing music, only to find water that is too cold to sit in for more than 5 minutes? I complained and nothing was done. I was there for more than one night. Also your slippery tub is a lawsuit waiting to happen. I did not fall, but I almost did! Did not like that your TV cable provider does not have an onscreen TV guide so I not only know what the channels are, but what is playing!!! I did not know that there was an in-house restaurant where I could have ordered food because I just didn't notice the menu that was placed on the desk. I didn't sit at the desk, so I didn't realize what that was. Breakfast was too limited and laden with carbs and not enough protein. There was a noisy nightclub there. That didn't bother me, but not seeing any security around did.
Great locationn....not very comfortable nor clean Great locationn....not very comfortable nor clean
Rooms were clean and comfortable. Bathrooms were clean and nice. The hotel bar did not open on Sunday.
Staff were friendly and professional in this older hotel in need of updating. Poor lighting, small room,coffee lukewarm and continental breakfast limited
Lovely woman at check-in I had a very refreshing shower......Where was the warm water?
Staff was 5 stars wh When they're constructions completed they'll have much better reviews overall
Excellent amenities for traveling family.
Great hotel. Good value. Excellent location with free parking. All good
The staff were very accommodating. The hotel is located near a lot of fun places and restaurants. We walked everywhere and was provided a shuttle to and from Sands.
Everything. I never feel out these surveys but you guys need to know that you got that place right. Didn't stay long enough
Great hotel, great location and great staff. We stayed for musikfest and it was perfect. There are no vending machines so if you want to buy a snack or a drink you need to use their food/bar area which they greatly overcharge. $2.50 for a soda???
We chose this hotel because of its location for Musikfest. Everything was good, the rooms were nice, the staff was accommodating and the location was perfect. nothing
Great services. Clean large room. Decent breakfast. The parking deck came in handy when the 2016 blizzard blew through. Neat town with shops and restaurants within walking distance. No bathtub.
Nothing This was the dirtiest hotel I have ever been in - a nonsmoking room reeked like smoke the bathtub drain clogged with hair nasty nasty - for $200 a night I expected better they were sold out and would not refund our money so we were stuck in a disgusting room - do not recommend this hotel
Very little Location The bed was terrible. The bath tub was terrible
Friendly staff The breakfast was terribly cooked. Eggs were over cooked in The microwave. I've had better breakfast and other hotels. ,The breakfast was terribly cooked. Eggs were over cooked in
Loved the lemon water in front, breakfast was good (better than most free breakfast, rooms were great, I like the plastic wrapped cups rather than glasses. The view in front of the hotel of sorbet park is cool. Especially at night time when everything is all lit up. The attached restaurant was good also, and not too expensive. I also like the surrounding neighborhood. Grocery store and other restaurants very close. Overall I would stay here again.
Room was nice and clean, easy check in and check out N/A
Location and room size Front Desk staff had limited k ow ledge of taxi/public transport/options avaliable. e.g. Uber was never mentioned as an option
Every single employee with whom I interacted Not enough money spent on cleanliness.
Inside and outside access to our room All facilities of hotel, including our room were run-down. In our room the light was missing a lamp shade. We only received room service the last evening we were there. There were not enough towels. The room next to us was very loud the first night/morning. The included breakfast was mediocre.
Hotel staff very unfriendly
The room was great.
The free breakfast was a very good for the value of the hotel. The room seemed fine at first glance. Once we got ready for bed we realized that one of the beds was filled with sand. Even the pillowcases were covered in it. No one we were travelling with has been near sand all summer. The bedsheets were clearly NOT changed between customers. When I opened the curtains in the morning I found a disgusting smear of something. It was at a perfect height where a child could reach when they are on top of the a/c unit. Since we realized the sand issue after dinner when we were getting ready for bed, there were no housekeepers and it took at least 20 minutes for someone to come correct what was an egregious and disgusting issue caused by hotel staff negligence. I cannot recommend a hotel that could overlook something as basic as changing bedsheets, let alone windexing the windows. The cherry on top was the mysterious $131 charge posted to my account several days after my stay. As if my letting the unchanged bedsheets go without a fuss wasn't a favor, they decide to add mysterious charges to my account. Called the hotel twice and have only been able to reach the manager's voicemail. My only hope is that he's supervising housekeeping.
No hot water. No 9ne told us at registration. Water eventually got fixed by late end of day
We have family in Coplay and the location is perfect. It wasn't Hilton or Marriott posh but very clean. The staff was very helpful and friendly. The beds are extremely comfortable.
Location Room wasnt very clean found empty beer bottles in room
clean, reasonable price disappointed that the staff offered limited options, concern or compensation with a dog barking 3 hours in the early morning
the room was very nice and the amenities were great. The only trouble was the king-sized bed was at least 4 feet high. I had to drag a chair over to get my 5 foot self up on it. once up I was ver comfortable. i'd definitely stay here again. they have a pool and exercise room if you are so inclined.
Price Shooters Bar
The rooms were clean, comfortable. There was a restaurant & Bar downs stairs, which was perfect for the night. They even has a comedian in another area, we were tired and didn't make the show, but heard it was a great time. M & R Carroll
A giant 2 bedroom suite with kitchen, lots of space to separate young kids from adults when it was bedtime. 6 people slept very comfortably. Not a thing.
Staff was top notch, new the area, and very willing to please. I thought everything was well done..
Liked friendly people that I dealt with. Still to receive a receipt for stay. Had to leave early, due to probate problems, with fathers estate who had just passed away. Waiting to see if last nine days were credited to my account.
great looking location very nice bathrooms with exception to the small bathtub clean kitchen area my closet was missing a door the ac in my room didn't work.
The room was beautiful, clean and well maintained. The staff was kind and very helpful. The breakfast was excellent. We have been staying at many different hotels this summer with our 11 year old son and 2 year old daughter, this was the best overall hotel that we stayed in. We were there for a baseball tournament for our son. The only even slighty negative thing was breakfast started at 7 and on Sunday we had to leave at 630 to get to our game.
The staff were super accomadating, and breakfast was huge The rooms needed extra clean help
The staff was friendly, the bed was comfortable, and the room was clean. They have a nice pool and hot tub area. Yhe breakfast offered was nice and typical of a hotel continental buffet. The shower was a little odd, shower head spewed what seemed like 5 gallons a minute.
The convenience! The bland look and feel!
Overall I was pleased with my stay at Wingate. The staff was friendly and helpful. Stayed with my 7 yr old daughter to attend nearby Dorney Park. Beds were clean and I absolutely loved the massaging shower after a full day of walking! The breakfast was also ok. a lot of good options available for everyone.
The rooms were clean and bed comfortable. Only complaint was the breakfast. Not enough seating. Ran out of food and long line to make waffles. The person working the buffet seemed overwhelmed.
Location Treadmill has been broken for a few weeks, based on other reviews, and it was broken the night I stayed there. The shower curtain rod was broken so I couldn't closed the curtain. Staff offered to change my room because it was too late in the day, but I already unpacked and didn't feel like moving to a different room just for that. Coffee was cold in the evening and breakfast was basic and just okay. I expected a little more attention to details from a Wyndham hotel, to be honest.
Pool, breakfast, location Road / traffic noise
Big, spacious room! Nothing
Location and price were fine for this type of hotel. The girl at the front desk was miserable when we checked in and unfortunately with the same girl and we checked out. She was absolutely miserable. The breakfast area was a joke it was jampacked with filthy people in pajamas like sardines I wouldn't eat there if my life depended on it. Filthy.
The hotel lobby area is really pretty - it has a really nice log cabin type feel to it. The views in the lobby are lovely, as you can see the ski slopes. It would be a great place to stay during the winter, especially if you plan on skiing. The weather didn't help our experience here. It was down-pouring when we arrived and didn't give me and my friends a great impression. The outside of the resort seemed a bit old.
I reserved a room with two queen beds and only received one queen bed and a small sofa bed that I had to make
It was nice and clean What I didn't like about the hotel was the waiting to check in waste of waiting time. For those who have time to do stuff also. Breakfast was not included in my package. Which never been in a hotel with breakfast not included. I pay --- for ONE night
STaff were pleasant and helpful, The room was excellent . The breakfast buffet was terrific with made to order omelette and waffles and choice of breakfast meats. Not a single
Hotel staff was pleasant and accommodating, Ice maker beeped loudly both mornings of our stay...out of ice, I guess. Loud enough to hear in room
Location was perfect for what we needed
It was clean and staff was generous, they accommodated my needs. Nice pool provided towels for pool area,coffee in room tasted great and beautiful hotel. did not really mention the amenities only mention wifi breakfast/dinner.didnt mention breakfast wasn't included, pool access, resturant in hotel, or flyers that specificity local attractions.pictures on site make lobby and rooms look bigger then is
Location to dorny park and cleaness I had an overall great experience however the next day they didnt clean our room until after 5p which was my only complaint.
Greeting, restaurant, atmosphere of main lobby Jacuzzi was broken. Noise level very early in the morning from other customers.
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This guest did not leave comments about this hotel.
Location They overbooked their handicapped rooms so the first night was uncomfortable for our handicapped son. The second night we moved to a handicapped room with a very noisy heater.
Loved the lobby! Beautiful. Clean. Modern. Full of light. Spacious. Tall Ceilings. Excellent.
The room was spacious, the beds were quite comfortable and we loved the fireplace. My daughters loved the extra television and we took advantage of the kitchenette also! We will definitely stay here again. The staff was friendly and helpful. AND there were COOKIES!
I have stayed at many Hampton Inn's throughout the country and this stay was just as good as the others. I will always favor this chain above hotels with the same star rating, even if it's 10% more. The chlorine smell from the pool permeated the corridors surrounding it up to 50 feet away. The heater fan would not turn off at all, even when the temperature was reached. It was very noisy and disturbed my sleep a bit.
The hotel is clean and welcoming, greeted once walking in. The room was warm and smelled nice too. Overall, we will stay here again. The side conversations between employees. While waiting at the front desk for our room information, the Customer Service girl was talking to others in the backroom. Pretty rude and worse yet it was a loud conversation about sex. I know they were joking around but those talks should be kept low or at least away from earshot of guests.
Professional and friendly staff. Great rooms.
Everything you would expect from a good suite. Room was clean bed was comfortable. Nice stay
The Whirlpool. I did not like the fact that I left my cell phone charger in the two bedroom suite. It took a long time to verify that it was found and I am still awaiting the hotel to mail it back to me.
Really nice bed. Big, comfy room. Huge shower. And I was happily surprised when I realized they offer both free breakfast and free dinner. And they have 4 different coffees in the lobby, served 24/7.
Location. Breakfast was good. Spacious room. Nothing.
We loved our stay at this hotel. It was one of 11 we booked for a little trip across America. Our only regret is that we only stayed for a short time. Fantastic hotel with good facilities and friendly staff and we would go back their again Nothing at all
Loved all the modern decorating. Would definitely stay here again! Brunch was amazing also! Loved everything about it!
Love the boutique decor, looks and feels like you are in a much larger city. Rooms and common areas are very clean, staff is friendly, yet professional. Having a doorman is nice touch! Not a thing!
Great location, outstanding service and best hotel value in Allentown. Highly recommend as we've stayed there twice now.
It was design beautifully. Very trendy/New York type hotel. The staff was great. Parking was not the most convenient and finding the entrance to the hotel also. Was disappointed breakfast was not included.
Clearly it was a very new hotel. The decor was modern and tasteful. The hotel staff was VERY accommodating and nice! The bathroom doors in the (2) queen BR. Very cool to look at, not super practical. The doors are sliding doors and offer little privacy (i.e. they don't 'shut' all the way).
This guest did not leave comments about this hotel.
The staff was amazing The location isn't really that good. And being handicap it is not that accessible from the parking garage.
Modern. Updated. Disgusting-Lots of yucky stains on stuff and fresh blood drops on the bedding as well as the chair. The pay for parking garage was difficult to locate and had terrible signage. Walk from the garage to the front desk then to your room is too far for kids.
nicely furnished Shower was not very clean, and parking was expensive.
Very nice hotel would recommend someone to stay there. Staff very helpful. Room is very clean. To me this would be a 5-star hotel
The staff was beyond great I had a wonderful time will do it again No
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It was only for 2 days, but we had an awesome experience. As soon as we checked in, Adriana (I hope that's her name) was exceptional, advising us and catering to all our needs, even things we forgot about. My wife, who is hard to impress, commented how great she was. The hotel is clean and accommodating. Very short walking distances to 3 restaurants as well as the one on site. I would advise all my Spartan race brothers and sisters to stay here for your next race, was a quick 25 min ride from Palmerton. Thanks again for the great service! N/A