Good to know
Distance to city center
|"Superb value including an excellent breakfast."||(in 193 reviews)|
|"Very friendly and helpful staff."||(in 244 reviews)|
|"Very friendly great location Super breakfast."||(in 155 reviews)|
|"The bed was very uncomfortable."||(in 21 reviews)|
|"Wallpaper hanging off the walls."||(in 12 reviews)|
|"Rooms a little tired and small."||(in 4 reviews)|
Time of year
Show reviews that mention
|bar area||in 146 reviews|
|bit dated||in 106 reviews|
|breakfast was good||in 421 reviews|
|channel tunnel||in 63 reviews|
|dog friendly||in 30 reviews|
|free parking||in 113 reviews|
|good food||in 149 reviews|
|good view||in 197 reviews|
|great location||in 403 reviews|
|room was very tired||in 25 reviews|
|room with balcony||in 19 reviews|
|sea views||in 238 reviews|
|staff were friendly||in 591 reviews|
|tiles in bathroom||in 26 reviews|
|tv very small||in 43 reviews|
|uncomfortable bed||in 34 reviews|
|value for money||in 139 reviews|
|wallpaper hanging||in 30 reviews|
The location was lovely and peaceful with a great seaview from the room and bar terrace. The staff were very obliging , polite and apologetic for "everything" that went wrong. The room was tastefully decorated but still in need of a lick of paint and new furniture. Duvets were a plus point, as opposed to blankets, and the beds were more comfortable than in the previous occupant's opinion. (Their survey sheet was left in the room for us to read, due to lack of staff competence!) With a bit of attention to detail the hotel could tick all the boxes but the owner seems to be resting on their laurels, maybe becauses of finances or the lack of competion in the area!
The hotel didn't check their reservations so our double seaview had been taken. We had to take a basic twin with a window that wouldn't stay open, which meant the room became too hot during the day. The toilet didn't flush very well and the towels were old. The food tasted fine, although cold, and the selection was very limited. The chef prepares fancy food and not popular menus. We were still hungry after dinner and breakfast, and we are not big eaters! If you don't eat full english there isn't much else apart from cereal. The fruit juice remained empty until I managed to track down a member of staff and then there weren't any glasses. We had to wait 20 mins for a table at breakfast. disorganized and unprofessional in two words!
The view of the sea from the bedroom
Staff uninterested by their hotel customers. 45 minutes wait to get our breakfast. we were told the chef was slow that day! Stained carpets in the bedroom. the shower attachement fall in the bath. it was never properly fixed I guess. in the restaurant the seat of my chair felt on the floor when I got up. ever heard of faulty towers? When we remarked on these problems the manager did not ever both to anwers, let alone apologising
Friendly staff, nice room, top class bathroom very clean and tidy, as regular visitors to the Folkestone area, this was one of the better hotels we have stayed in.
While nothing to do with the hotel, we found the main road rather noisy at night and early morning.
The location of the hotel and the seaview. Plenty of walks along the seafront and historical places to visit.
The breakfast was not very good although the manager did say he was struggling due to staff holidays and sickness.
Friendliness of the staff and mgme. Atmosphere
Policies vary by room type and provider.
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Most Popular Landmarks
- Sandgate Beach 0.4 mi
- Lower Leas Coastal Park 1.5 mi
- Leas Cliff Hall 1.7 mi
- Leas Lift 1.9 mi
- Elham Valley Railway Museum 1.9 mi
- Folkestone Harbour 2.3 mi