Recent Reviews
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- Neutral
- Negative
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8.0
Pros: The room was very large, bathroom was large, bed was comfortable and clean.
Cons: Facility was older and could use an update. Breakfast was fare.
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8.0
Pros: Helpful staff, very clean, quiet
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6.0
Pros: Staff very helpful
Cons: Probably received Phishing call at 11:50 pm. Notified staff then and again in morning. Some confusion in checking in because they had booking phone no rather than ours.
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8.0
Pros: The beds were VERY comfy! I wanted to pack it up and take it with me! The breakfasts were also very good! I loved the variety of choices each separate morning. I love that the bathroom products are Nutrogena as well.
Cons: The pool was smaller than I was imagining. The bathroom didn't have a vent. The curtain rod was the kind that has the arc so it gives you more room in the shower, but whoever installed them installed them halfway into the tub, so you have even less room.
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7.0
Staff members were borderline rude when I asked to change rooms and we were told they didn't have any available - when I showed them the confirmation for two queens/sofa sleeper they said that their hotel did not even have that particular room option. When we asked for a new ice bucket because of the gum, the staff member was sympathetic and she did talk to her manager as we noticed when our bill came and we saw that our nightly rate had been discounted. When we checked out, I took the 'thank you' note from the housekeeper with my comments about the other 'disgusting things' we found around the room to the front desk. Very calmly showed the front desk staff member the items and suggested that the hotel offer additional training for the housekeeper as she obviously was not performing her job duties adequately. I am aware that this issue is housekeeper specific as the rest of the hotel areas appeared clean. As we had been told earlier that there were no other rooms available, we 'cleaned' the room ourselves.
Pros: My family enjoyed the free breakfast, indoor swimming pool, and the free WiFi. They also enjoyed the free hot chocolate throughout the day - what a nice treat! With the exception of our room, the rest of the hotel appeared clean.
Cons: Although our bathroom smelled of bleach (clean) - the rest of the room was less than clean. Dental floss on the floor, chewed gum in ice bucket, used band aid under the drapes, and a sock (not ours) stuck between the mattress and the box spring. UGH!!
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3.0
Pros: Location. Complimentary breakfast was satisfactory.
Cons: Television didn't work. Free WiFi connection impossible---clearly they could not meet the capacity of guests. Elevator was not working. What's to like?
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1.0
Hotel was fine. Had problems with the toilet running all night only to have maint.man come and be able to fix it and no one would move us to another room. The A.M. refused to acknowlege us. Then on day 2 the TV went black and had no idea what channel you were watching. NO ONE SEEMED TO CARE.
Pros: Breakfast and leaving
Cons: Service that the Staff did not provide for us and accomadations we were stuck with. Being called a liar by the staff and the A.M. not returning any calls or making an attempt to get ahold of us. Staff covering up their mistakes made.
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10.0
Pros: Breakfast was outstanding!
Cons: Got stuck on the elevator but the staff was very nice. They even said our rooms would be reimbursed for the inconvenience.
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2.0
Pros: The staff was very nice and helpful
Cons: They charged my credit card for a room I already paid for 2 months before still fighting them and my bank trying to get the money put back in my account
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9.0
Breakfast was a great variety with everyday having different entrees, usually 2 or 3 and then the basics of waffles, fresh fruit, cereal etc. You would easily pay $15 or more for all the food we ate at breakfast.
Pros: All the staff I encountered were friendly and asking what they could do to help make my stay better. Very quick to respond to issues. The elevator went out at nite and they immediately had someone there to fix it.
Cons: Nothing
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7.0
For the price and rating, the room was spare with basic decor and minimal amenities. Other somewhat better choices in the same location.
Pros: Size of room, comfort of bed, breakfast
Cons: Noise--poorly insulated Small basic bathroom
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2.0
Also, the hot tub was very dirty, so we asked for a net, she was rude and commented that she didn't believe it was dirty. She made up clean it, and when I showed her all I got, she said, 'oh.' Also, she notice the either soggy food or vomit at the side of the hot tub and walked right by, never came back to clean it up. I have a picture. Upon returning to the room, we discovered the TV picture was too dark to watch. I called the front desk twice to no answer. By then it was midnight and we just went to bed.
Pros: Location and the breakfast was great
Cons: The staff member that checked us in was abrupt and somewhat rude. Our heat didn't work and she made it sound inconvenient I was calling to get it resolved. She also was irritated when we asked for more towels, we only had 2 towels in a 2 double room.
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10.0
Pros: Breakfast was outstanding!
Cons: Got stuck on the elevator but the staff was very nice. They even said our rooms would be reimbursed for the inconvenience.
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9.0
Breakfast was a great variety with everyday having different entrees, usually 2 or 3 and then the basics of waffles, fresh fruit, cereal etc. You would easily pay $15 or more for all the food we ate at breakfast.
Pros: All the staff I encountered were friendly and asking what they could do to help make my stay better. Very quick to respond to issues. The elevator went out at nite and they immediately had someone there to fix it.
Cons: Nothing
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8.0
Pros: The room was very large, bathroom was large, bed was comfortable and clean.
Cons: Facility was older and could use an update. Breakfast was fare.
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8.0
Pros: Helpful staff, very clean, quiet
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8.0
Pros: The beds were VERY comfy! I wanted to pack it up and take it with me! The breakfasts were also very good! I loved the variety of choices each separate morning. I love that the bathroom products are Nutrogena as well.
Cons: The pool was smaller than I was imagining. The bathroom didn't have a vent. The curtain rod was the kind that has the arc so it gives you more room in the shower, but whoever installed them installed them halfway into the tub, so you have even less room.
review from
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7.0
Staff members were borderline rude when I asked to change rooms and we were told they didn't have any available - when I showed them the confirmation for two queens/sofa sleeper they said that their hotel did not even have that particular room option. When we asked for a new ice bucket because of the gum, the staff member was sympathetic and she did talk to her manager as we noticed when our bill came and we saw that our nightly rate had been discounted. When we checked out, I took the 'thank you' note from the housekeeper with my comments about the other 'disgusting things' we found around the room to the front desk. Very calmly showed the front desk staff member the items and suggested that the hotel offer additional training for the housekeeper as she obviously was not performing her job duties adequately. I am aware that this issue is housekeeper specific as the rest of the hotel areas appeared clean. As we had been told earlier that there were no other rooms available, we 'cleaned' the room ourselves.
Pros: My family enjoyed the free breakfast, indoor swimming pool, and the free WiFi. They also enjoyed the free hot chocolate throughout the day - what a nice treat! With the exception of our room, the rest of the hotel appeared clean.
Cons: Although our bathroom smelled of bleach (clean) - the rest of the room was less than clean. Dental floss on the floor, chewed gum in ice bucket, used band aid under the drapes, and a sock (not ours) stuck between the mattress and the box spring. UGH!!
review from
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7.0
For the price and rating, the room was spare with basic decor and minimal amenities. Other somewhat better choices in the same location.
Pros: Size of room, comfort of bed, breakfast
Cons: Noise--poorly insulated Small basic bathroom
review from
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6.0
Pros: Staff very helpful
Cons: Probably received Phishing call at 11:50 pm. Notified staff then and again in morning. Some confusion in checking in because they had booking phone no rather than ours.
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3.0
Pros: Location. Complimentary breakfast was satisfactory.
Cons: Television didn't work. Free WiFi connection impossible---clearly they could not meet the capacity of guests. Elevator was not working. What's to like?
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1.0
Hotel was fine. Had problems with the toilet running all night only to have maint.man come and be able to fix it and no one would move us to another room. The A.M. refused to acknowlege us. Then on day 2 the TV went black and had no idea what channel you were watching. NO ONE SEEMED TO CARE.
Pros: Breakfast and leaving
Cons: Service that the Staff did not provide for us and accomadations we were stuck with. Being called a liar by the staff and the A.M. not returning any calls or making an attempt to get ahold of us. Staff covering up their mistakes made.
review from
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2.0
Pros: The staff was very nice and helpful
Cons: They charged my credit card for a room I already paid for 2 months before still fighting them and my bank trying to get the money put back in my account
review from
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2.0
Also, the hot tub was very dirty, so we asked for a net, she was rude and commented that she didn't believe it was dirty. She made up clean it, and when I showed her all I got, she said, 'oh.' Also, she notice the either soggy food or vomit at the side of the hot tub and walked right by, never came back to clean it up. I have a picture. Upon returning to the room, we discovered the TV picture was too dark to watch. I called the front desk twice to no answer. By then it was midnight and we just went to bed.
Pros: Location and the breakfast was great
Cons: The staff member that checked us in was abrupt and somewhat rude. Our heat didn't work and she made it sound inconvenient I was calling to get it resolved. She also was irritated when we asked for more towels, we only had 2 towels in a 2 double room.
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