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Loved the oceanfront suite, great view, full kitchen(not used though),room comfortable, balcony with fabulous sunsets, chairs and lounger, 2tv's, Staff very nice and helpful. Sent us champaign for our second honeymoon. Tiki bar very friendly, great view of sunsets. Will go again.
Location Was never informed that there was construction going on right next to our room. They claimed they sent an email out to everyone, which I never got, yet I was even there in person a couple weeks prior to our stay to upgrade our room and at that time there was no construction going on and was never told there would be. We have a 3mo. that kept being woken up with all the noise. No cable the fist night. No internet the entire stay until the couple of hours the last day. Was told it was an island wide problem, yet the resort next door had working internet during the time they did not??? The toilet wouldn't flush unless you held the handle down for 30 sec. There were ants all over the kitchen. When I notified the staff about all these issues, rather than providing good customer service I was treated like, "oh well, nothing we can do about it" and got the feeling like I was being treated without respect because I booked through a deal site and not directly as if that didn't make me a true guest. Not once did any of them even apologize for the conditions. I would definitely not recommend this place to anyone. Ever!
The beach was absolutely gorgeous and so weren't the facilities. For an old building it has been taken care of wonderfully. The beach, Tiki bar, pool, breakfast buffet all great! No complaints!! Would return without hesitation! The only thing I thought was weird is the fact that the toilet paper holder in our room was so low to the floor that the paper hung on the floor, but for an older building that's not too bad.
Nice weather and location The ice machines location
The room and the staff. Construction late morning after arrival in hallways. It was very loud and no warning.
Great place all a round!
The efficiency room was nice with a suitable kitchenette and very nice bathroom. Would definitely consider staying there again. Double beds could be improved to queen or single king option. We understand they will be renovating this fall.
We enjoyed our stay, the beach was a short walk from our room. The sunsets were so beautiful! Wish there was a microwave in room
They always seem to want to make sure your stay is enjoyable and worry free. Lack of late night activities.
The Tiki Bar was incredible, all made possible by the bartenders...Kimberly, Jim and Kevin. They were a blast! The patio was a great place to group up and re-live memories.
Beach front had pool and restaurant The rooms were out dated factily was old
The proximity to the beach Staff is pleasant Tiki Bar No music after 8pm on Friday night or after 5pm on Saturday Outrigger really needs a bigger pool or a second one
Forget a quiet getaway- Way too noisy. Playing loud music until midnight and noisy party pool area. Great if you're 21, but skip it otherwise
The fact that we were on the beach was nice We had ants and knats in our room and that made me certain that I won't be returning.
I liked that all rooms faced oceanside. Enjoyed sitting on the balcony and seeing a beautiful view. Easy access to the beach and pool. Also liked that there was a couple of eating places in the hotel. Thought the hotel need some updating. Cracked tiles on the floor and our doors to the balcony were so hard to open and close.
I had a good time. I wish the A/C was colder but other than that good view, the staff was very pleasant. Love the roof top restaurant. I would recommend to friends and I will be there again.
Great location. Good food in restaurants. Friendly staff. Building could use a facelift. Have been there twice and had a great time. Will go back again.
Love the view from the room.The room was a good size. The music from the live band going on till 2:00 am. The service in the resturants was very poor and unorganized
View of the water and the beach. Room was fairly large. Very. Noisy all night long - loud music played until midnight. Room next store had people talking very loud until 3:30 am. Could not sleep at all.
Infested with all different kinds of bugs
Music to loud late at night. I don't mind the music but it sucked
Great location right on the beach.Spacious clean comfortable well equipped room. A bit down market for my taste, but good value for money.
Live bands every night, noisy until 1:30 - 2 am.
Loved, loved this location. The resort was top notch. I loved the oceanfront villa's. The one we stayed in was 1 bedroom, with full kitchen, washer/dryer. The breakfast buffet at Jack's was including each morning. Wonderful assortment of all breakfast items. Beach chairs and umbrella were definitely a plus! They had activities going on during the day (although we did not partake) we were there just to relax. The walk into the pier and downtown area was not too far. Maybe about 15 minutes on the beach. Beautiful sunsets, great accommodations overall! The coffee ~ was a bit bitter tasting. Otherwise top notch!
Paddle boards and kayaks are included. Wristband gets you everything. No need to carry a wallet.
Our stay at the Pink Shell was top notch. Wonderful staff, great rooms and good value. We have a young family and stayed in the Captiva Villas, perfect set-up. Will be coming back in the future!
Rooms were great, views were beautiful, friendly staff! And breakfast was free & very tasty!
Everthing about the hotel. was great. i want to take the mattress home with me it was cloudy
My mother and step father booked a vacation here and we drove down from St Petersburg to see them. We only stayed at the resort for 2 days/1 night. We had a wonderful time and the resort was amazing. The room was clean, comfortable and very inviting. The staff was very friendly, and attentive. I have worked in the hospitality industry as a security manager for several years and I was extremely impressed with the pink shell. I will be returning here for another stay in the future.
We had a wonderful time as a couple. Our sweet had 2 balconies overlooking the ocean and we enjoyed sitting on our lanai watching the sunset. Service was excellent! We will definitely be coming back with our little ones! It took a while to get a hold of someone at the reception desk when we had a question. But that was it.
Friendly staff, location, sun.............
The location is perfect. It's nice that the umbrellas and chairs are included. The three pools were nice, too, so that families, children, and adults can have their own space. Neil, a security guard there, was extremely personable. They let you stay after check-out to enjoy the amenities which is great! The main lobby is beautiful. I loved the giant checker board and the fact that there was an arcade. The room was pretty expensive for what it was. The patio and view was great and the kitchen for extended stays is nice, too. But for a one night stay, it was pretty pricey. Not to mention that there were 3 of us, so we had to pay $17 for one breakfast (which was a great buffet, but our third person should have been included, especially for what we paid for the room). It was a little confusing navigating the 3 different buildings, especially when first arriving and parking. I wish there were some pool toys available, but it seemed like they tried to charge you for everything they could.
The staff was the friendliest and most professional across the board. Private loud company party at the pool.
We loved the one bedroom villa with the full kitchen and amazing views of the beach and marina. The resort had everything you would want right on property. Loved that you could take the bus/trolley to the downtown area of Ft Myers beach. The bellman were the most helpful and nice guys! Any questions we had they were more than accommodating. We went fishing with Mike and LOVED every minute of it. We did the back bays and it was perfect. The waves are not big in the back bays so you do not need to worry about sea sickness. We also did the dolphin wave runner tour with Garret that was on property. It was one of the best tours we have ever taken. They let you go fast and also bring you right up close to the dolphin and manatees. I would recommend this resort for people traveling with kids.
My family and I loved everything about this hotel. Great location, clean, yummy continental breakfast, and you can't beat the ocean views from every room. We DEFINITELY plan on returning. Our only disappointment was leaving.
Waterfront, All Rooms have beach view. Great location. Walking distance from the peer and all restaurants. No room service for food. Although the chairs and umbrellas on the beach are rented by another company different that the hotel I think the hotel should encourage the rental company to update the wooden chairs that they have to offer. They are really old and very small.
Clean. Friendly staff. Perfect location. Close to pier and restaurants. Right on the beach! Nothing!
It was very clean and organized. Nice room. And plenty of parking spots were available. The staff did not allow me to use the hotel computer. Not even after I said "please". It was important that I get my emails.
The resort condo room was especially comfortable with a large livingroom/kitchenette combination, king size bedroom and attached balcony that had a great view of the waterways, islands and nearby Gulf. The sea-life was an added bonus. The pool, little waterfall and hot tub with adjoining pub made for relaxing times. Can't beat the weather and the Beach/Park right across the road. $145/night for a great weekend! 1. You have to drive 5 minutes to the Flamingo Inn to pickup your key, which was on our Booking reservation, but buried on the 3rd page. 2. The Jacuzzi was too small to stretch out.