Roomers, Frankfurt, a Member of Design HotelsTM

close to central station and walkable to old city

After I found no wifi connection in my room, I asked for a fix next day morning. In the evening still no connection... I called the front and was only informed there was a system issue that cannot be fixed. this is my first time in frankfurt and stay in roomers so i do not know what i should expect from this kind of hotel. But I would go for a proven chain hotel next time. it was truly unpleasant experience.

So, we decided to spend 3 nights at this hotel. Actually, the pictures are great, but the reality is different and the devil is in details. Lets focus on the things not mentioned anywhere: 1. Check-in. Of course, its more or less standard, but the guys require eur100 per night per room to block on the card in case its credit one, eur200 per night in case its debit one. You just lock between 300 to 600 euros liquidity for 3 nights. Thats not the biggest problem. The biggest problem is that the receptionist cannot find any compromise at all! She is just not capable of it (or not eligible). So, just be prepared to lock this amount. 2. Location FROM HOTEL: thank you for took the time to provide us your feedback. We are very sorry that you had such a unpleasant stay with us. At all Check-in process we block an amount of room price + 100EUR per night. But we do not charge it, this block is only for guarantee caused of our high-quality minibar. It is standard in a lot of hotels exactly like you said. Our Location is close to the main station of Frankfurt and only 10 minutes away from the downtown. So Frankfurt is a lively city there are a lot of people and different culture close together. We are feeling blue that you do not liked our bar. our bar is known of their drinks and cocktails and we are awarded as the best hotelbar in germany. That is the reason why so many people visit our bar and want to celebrate with us. So maybe next time you try one of our special drinks. The Point with the pillow is a great pity because if you asked we will bring you different pillows to enjoy your sleep how you prefer it. We are definitly not a normal 5 star hotel, our hotel concept is very extravagant and special. The design based on burlesque elegance and lascivious lifestyle. We also have our one scent concept in the whole hotel. of course our Philosophy is a matter of taste. We would recommend you The Pure in Frankfurt!

Dear Roomers management! First of all, thank you for the reply. However, it does not provide any answers. Moreover, sometimes you provide misleading information in your answer and/or the information, which does not correspond the personal experience i had. Point by point. 1. My personal case is that the blocked eur100 still not returned to the card, despite i left the hotel on 15th of Sept and today is 20th. And the question is not about blocking, rather anout the time of return! 2. Yes, I agree that Bahnhofsviertel is not the best location and I knew it. However, you cannot say its clean around. It is just dirty! Very dirty! Comparing to many other locations in the same city. Not your fault, but people just have to take it for granted. 3. The Bar. I did not say anything bad about your coctails. I mentioned ESPRESSO and FRESH ORANGE JUICE. Espresso is from capsules and juice - from vig bottles. Espresso is not what it should be with a fancy bar, and juice is not fresh, its packaged with sugar. Don't you agree??? A bar is not just coctails. Its about QUALITY. Any skillful barman can make lots of coctails from good ingredients. But overall quality is about NOT USING CAPSULES at least and buying fancy coffe machine! 4. Pillows. Indeed, it is said one can ask for a different pillow. We asked! And you said YOU DID NOT HAVE ANY DIFFERENT! It is personal experience, not fiction. Looks like your statement about 'pillow bar'is a fantasy. You just brought us same pillows - flat mess of textiles. Good you had them... it helped a little. 5. The SMELL. There's CIGARETTE SMELL EVERYWHERE. Thank you for not denying it. So, in general the 'bourlesqueness' and 'lasciviousness' you mention definately were planned... but they are... 'not-more-than-medim-class'... comparing to, for example, Sofitel in Munich, which ia also near Hauptbahnhof by the way and is really a great example of a truly fancy and stylish hotel.