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Nothing Room, Bathroom facilities, lack of heating
The hotel is wonderfully located very close to the center of Galway and all activities. while being a 1-10 min walk from anything you could want, its also quiet. The staff was very nice, helpful and friendly. The beds were fairly uncomfortable, the amenities are not terrible new, but are current enough to satisfy and certainly high quality in galway.
calm / kindness
The location is great, right in the city center and only 15 minute walk to the beach and it is a very clean and comfortable. Stayed here be fore and would stay here again the next time I stay in Galway.
When we checked in we did not get the room we had requested. The check in agent was not willing to change our room. We had to get the manager to help us. He made the changes that were needed and we were very satisfied. After that the manager checked with us each day to make sure everything was to our satisfaction. At the end of our 3 day stay the manager even got our car out of the garage. The garage that the hotel uses is just awful. very tight corners, and hard for out of town guests to maneuver. They should find another garage to use.
convenience, cleanliness and efficiency. perfect location, great parking. Stayed here several times and cannot find any fault to report
The location was excellent. The bed was to small.
Staff very friendly, professional and prompt in accommodating requests. Do Not Disturb sign and. Make Up Room sign practically identical. If one grabs Do Not Disturb sign at night one can easily grab wrong sign (as I did) and be awakened early by the maid thinking I wanted my room cleaned. Very aggravating!!
location room was very noisy, no breakfast included, had to pay for carpark, not good value for money
The front desk staff were very helpful. We arrived later than we had planned and were concerned about being on time for a scheduled concert. We were checked in quickly and given easy directions for where we needed to be. The next day when we were checking out and inquired how long our parking voucher would be effective, Jan very helpfully suggested we wait to purchase it so that we could explore More of Galway. He stored our luggage for us and gave us great suggestions of where to go and what to see. Rooms were clean and comfortable. The rooms were very warm, even with windows open.
This was a lovely hotel in a great location. The staff was great & rooms were very clean & comfortable. We loved that you could walk to everything-restaurants & shops in one direction & just over the bridge the Salthill Promenade for a beautiful walk. We arrived on the weekend & it's kind of a party town on Fri & Sat. We loved it but when return I think we'll come Sunday thru Thursday.
The hotel is well located, walking distance to many shops and restaurants. The staff is very kind and the rooms are clean and affordable. no complaints
The receptionist on duty was particularly friendly More variety at breakfast would be nice
Beautiful décor, excellent location, fantastic breakfast. Close to parking as well. Walls are a bit thin, so light sleepers beware.
The staff were lovely. Room clean and comfortale On our first night we were in a room facing the main street. The noise was extremely bad and we got little or no sleep. We contacted the receptionist who advised that she woud relocate us to a quieter room the following morning which she did. That was perfect!
I have been before found it a good hotel
very easy to the town, right there. nice people, had a laugh or two. pubs are good, staff are friendly
it was very central to everything staff were brillant cannot fault it for a stag weekend I konow its the same in most hotels but breakfast was finished at 9 we were hardly in the bed
location and friendly staff
it's location was very convenient it did not have it's own car park
Ideal location. Very comfortable bed.
great value excellant service really enjoyed stay
my family and i love the eyre square hotel for its convenience friendlieness and comfort everything perfect
First, after some confusion (our problem) finding the car park, the staff was incredibly helpful and accommodating. The hotel itself was a wonderful surprise, a bit old world luxury, with lots of dark woods, polished brass, and oriental carpets. Room had all you would expect and more. Great breakfast as well.
Staff was wonderful and welcoming..room was comfortable..loved having a sofa..general feel of hotel was great..best location to train, bus and restaurants Old fashioned blow dryer
location, free parking cleanliness of room
Friendly staff, welcoming atmoshere, great location comfortable rooms. Took a while to work out how to turn off the air conditioning which was making the room cold.
The staff goes out of their way to make your stay perfect. Nothing
Service and location Somethings need a renovation (doors, bath tube, windows...)
Rooms spacious and very comfortable. Nothing
Staff and the attention to details, nothing escapes. Always on top of their game. Park House knows the definition of hospitality.
The professionalism and friendliness of the staff at all levels, from management through to porterage
Location was great and all staff were very helpful For the price the full Irish breakfast was very basic.
Service was outstanding. Very clean. Comfortable. No dislikes
Walked the area, toured
Friendly staff upgraded us to a suite on arrival, it was huge and included a washing machine and full kitchen. Located in the heart of the city, included parking and breakfast buffet. Great city views from the balcony. Easy access to Eyre square (a minutes walk out the front door) and to local restaurants and a grocery store. Free wi-fi. Returning back to hotel late one night no one was manning the garage gate and had to send someone into the hotel to get buzzed into the garage (if there was a number code for it, it wasn't provided).
Its location and friendly and helpful staff A fridge in room would be nice.
The staff were so frieldly and helpfull and its a very pretty building. The top blankets on all of the beds in our room smelled very very musty. so much so that we couldent sleep with them on our beds.
Beautiful hotel, and competitive pricing for the area! When I called on the phone, they were asking ~70 euro more than the price I paid on Kayak!
The staff were fantastic and did all to make us welcome, the breakfast was fabas was the bar food. The rooms were roomy and warm unlike the weather. Very attentive and helpful staff especially when we left a few things
Lovely pints. Even though we were residents the bar closed early
Gave us a quiet room as requested smoking area in courtyard
Room and Breakfasts were Top Notch !
Staff nice and helpful.. Car parking, step off is poor ... valet parking a litte bit messy but effective
The location was perfect! Just a walk down the road to all the shops and nightlife! Old hotel rooms
everything. the room was bright and easy to read in.
friendly local/irish staff who gave info about events in the hotel. secure car parking and when our car didnt start the staff went out of their way to solve the problem.
complimentary glass of champagne and valet parking
good location no water in the room which i would expect 4* to have and then charged 8 euro for 3 small bottles , breakfast very basic and parking again there was a charge
The location is fantastic really central. The staff I dealt with were excellent receptionist and Porter.
Excellent value- we got a special deal for 26euro for 2 people including breakfast! A hostel would have been more expensive. We are still wondering if it was a mistake! The decor is looking a little tired for a 4 star.
Beautiful hotel with spacious and elegant rooms at the center and heart of Galway, only a 1 minute walk to the train station and a 3 minute walk to the Latin quarter. The hotel is in a beautiful stone turn of the century building that has been updated with all modern amenities. The rooms make you feel like you're staying in a palace.
staff and restaurant room pokey, paint falling off ceiling, no air conditioning, fridge broken, poor standard for its star rating
The hotel's location is ideal. The staff were helpful and friendly. There was no parking facilities on the grounds of the hotel, we were to use the nearest public car park. Our room was not ready on arrival, the reception rest rooms were overdue a clean. As this used to be the Great Southern Hotel, I was keen to stay here but disappointed as not up to the standard as the Great Southern Hotel. Breakfast the following morning was disappointing. The staff were very friendly and helpful, the hotel is situated right in the centre of town.
Outdoor hot tub
The Location The Bar The rooms The style The staff was helpful enough, but not the most welcoming front desk I have ever come across. The breakfast room is a bit like a cave.
THe hotel was fabulous and the room was very comfortable
the location is very good
It was very comfortable, luxurious and the food especially the breakfast was lovely.
The lobby/seating areas were very comfortable and relaxing. Staff excellent. Rooms a little small
I really enjoyed no
Great hotel,excellent staff, central location,and a really nice Christmas atmosphere created in the hotel.We have been to Germany for the last three years at this time and I would have to say that the House Hotel surpassed any the hotels in Germany that we stayed in for both value and ambience. In one word ,none.
The comfort of the room was excellent. It was also very quiet - no traffic noise at all.
great location and an outstanding restaurant.service second to none.rooms a bit small but its hard to fault this hotel.
On saturday night they downgraded me to a worse room
The room was beautiful. very nicely decorated.
Clean, smart, friendly ... good customer service and nothing to grumble about or spoil relaxation. Nicely fitted out Parking arrangements are a bit of a drag
this is one of the best hotels i have stayed in i asked that the towel heater be looked at as it was not working and they told me it would be looked at and never was so that was dissapointing.
The comfort and beautiful heat of the hotel.
2 mins from erye square, room service, value for money would love to have stayed longer
Staff were very nice
Great location, excellent staff. The bar was open late and I enjoyed visiting with the hotel's other guests. And the bartender--who was also working the desk--was a true professional and one of the most memorable people I met in Ireland.
Stayed there for 1 night. Great location and very reasonable price. Staff friendly and helpfull. Very good breakfast. All was great except that there was no parking so if you want to stay at Victoria Hotel you have to pay additional 8 euro per day for Hynes Yard car park located 5 min walking distance from the hotel. Slightly outdated decor.
Location, large room, breakfast service. Heating and hot water service insufficient
Good location, friendly and helpful staff (including the very nice chambermaids)
Good location, friendly staff Difficulty accessing Hotel by car on first visit, (Parking) due to one way system and traffic volume.
I enjoyed the room size and the overall price of our stay. No complaints
the staff were very nice,food was lovely and well presented the description of the nightclub said that some rooms may experience some noise but trying to sleep on the friday didnt happen as we were obviusly directly above the club where there was a trance gig on which we were never told about, also trying to get back into the hotel after hours with gangs of people standing around would put you off
Great location at a reasonable rate. Friendly staff. Slightly outdated decor
We were not allowed to stay because we arrived at 1045-11pm...they had no one to open the door and forced us to book elsewhere
beautiful, stylish, brand new b&b in the heart of galway city center. we loved it. Being so central some rooms might be noisy because of the pubs on the street. Separate hot and cold water.
Lovely small hotel , i really like the decor and how tastefully some of the original features were restored, room was lovely, bed and bed linen luxurious and very comfortable, staff very friendly. i thought the room was a bit small. and some of the services like iron & ironing board & hair dryer werent in room as described, also no wardrobe for storing clothes,
Loved the location. It´s the perfect experience for a weekend break in Galway.
Dominic the owner was simply fantastic went out of his way to help me a number of times The noise outside - I stayed on a Friday night and the hotel overlooks a busy night life scene - was very noisy but I imagine this would be fine on a weekday night
Someone clearly put a lot of money into giving the hotel a face lift in the recent past. It looks up to date. Our room had three single beds in it that were crammed into the space you'd normally find a single queen bed. The light above the bathroom sink had come out of the wall and was flickering because of a bad connection. Overall the hotel seemed a bit dirty; just small impressions like the stainless steel elevators being covered in finger prints.
friendly staff not quite finished re-furbishment and grouting stuck to bottom of the bath
great spot,very close to everything
The hotel is in a great location in Eyre Square. Other than that, I could not find anything else I liked about this hotel. The hotel is dated and in need of refurbishment. No mini bar in room. There was a kettle, but no teacups or any kind of supplies of tea or coffee?? I asked for breakfast to be delivered to my room, but was informed, the hotel does not do this? Instead I was told to go to the dining room and carry back breakfast. The buffet on display was probably the worst I have seen during many years of travel. The hot dishes consisted of a few hard boiled eggs in a basket?? The staff were distant and unfriendly.
staff were friendly and helpful and the hotel's location was ideal for our stay could do with a good irish breakfast instead of the continental one
The hotel was located very close to downtown, with tons of restaurants and bars at our doorstep. Our room (a triple) was huge, with a very nice, large bathroom and even a sort of living room. Everything seemed clean. Due to its location downtown, it was rather noisy at night from the bar goers. However, it being close to downtown was a plus, so it was a trade off. Also, since the hotel took over the neighboring building, it was a bit of a trek to get to our room. Breakfast wasn't anything to write home about, but I expect that from a continental breakfast
There was little to no water pressure in the shower head even though they had expensive rain shower heads. It was a slow drip to take a shower. The room smells musty because it's OLD. We had 3 beds in our room, 2 of which were not cleaned because their covers were dusty - probably from people using the larger king bed and not the 2 smaller twin beds in the room. The mattresses were springy and soft - like sleeping on a trampoline. The hot water pot was full of white and black calcium build up that was never cleaned. The only good thing was the renovated bathroom with white tiles and a new toilet. There wasn't even free parking like my booking suggested. It was $10 for over night parking at a garage nearby.
good location. Reception employees very nice
Newly redecorated hotel, large room, very clean, exceptionally helpful staff Room facing onto Eyre Square can be very noisy
Loved the accommodations and the staff.
The location was great for shopping and sightseeing in the city Reception area - it is quite small and needs updating
Recently renovated, nice quiet room
The location on Eyre square is the main attraction to this hotel. We were mislead about parking.The rate isn't 50% off as we were told during check-in; There is only a $10 daily rate. The room was sub-par:lack of hot pot for coffee, unclean bathroom, only two(very thin)pillows.Difficult door to open. Wi-Fi very spotty.
The location was excellent, great access to Galway city center, shops, restaurants and shopping. None
large room, great california king, staff friendliness, proximity to square and main entertainment streets. breakfast was mediocre. breakfast room had strong smell of stale bar beer and body odor. fruit flies present.
Excellent service georgeous rooms and very near city centre perfect
Its was just what was needed! And the breakfast was amazing! By far superior to many expensive hotels! None
Room was bright, well laid out, good tv and channel selection, tea and coffee making facilities were appreciated in the cold weather! Breakfast was at 8am, which is quite late. Would of liked the option of having it earlier as I had to be at a course by 8am
Excellent staff, very friendly.
Very friendly kitchen staff. Private bathroom. Computer with free Internet for guests. Noisy
Exactly what I wanted! Clean, good breakfast, fast wifi, quiet part of town. Perfect! Nothing at all - an excellent two nights at a friendy place
Staff was very accommodating and friendly. Great breakfast! Great location and there is a great pub with music right down the road.
Staff was very friendly...breakfast was wonderful! None
spacious and warm room, delicious breakfast, very reasonable price. nothing
Friendly, clean, comfortable, affordable. An excellent place. Extra facilities very good including free WiFi and printing facilities which many top hotels do not yet have. None that I can think of!