Cons: The rental agency told me the car was new and had no scratches. It was new--it had 79,000 miles and scratches all over it. I had to walk quite a way to pick it up and had to stop again at the agency to show them all the scratches.
The car screeched and had no power in first gear. It stopped working and we were stuck for almost 5 hours as a result. The agency insists on having someone come out to say it is not working (when it is clear it is not because the clutch stopped). That took 3 hours. It is only after that time that they then called a tow truck to come. The tow truck driver lost his glasses and we helped him search for it. We initially were stuck at 7 pm and didn't arrive back to our B and B until close to midnight as a result of all this.
Budget initially told me I had to pay for the car that broke down and the tow because I did not have insurance. They need to find service people around the country so one does not have to wait for 3 hours to have someone certify that your car doesn't work when it is obvious that it does not. The problem is that people say "I just got this call" and "I tried to call you but couldn't reach you" when this is incorrect and you end up waiting for hours. It took several calls the next day as well to get a new car towed to our B and B because Budget never answered their phone or my voicemail calls to them. I spent a lot of money calling people as a result of this problem. Totally awful service when something goes wrong and they give you cars that don't work and need mechanical fixing. They need to look over cars to make sure they work before sending them out.
Don't use them.
Feb 25 2017
Pros: Fuel efficient car
Cons: Customer service agent tried to stuff us round, trying to charge exorbitant prices. Said I was happy to go elsewhere then started offering a more reasonable price. Pick up/drop off not convenient in Galway.
Jul 27 2016
Cons: Picked Budget because drop off I picked said it was in Eyre Square
It was in a public car park in a congested area
Drop off took over an hour
Pros: I have rented from both companies in Galway...they are like night and day. Enterprise is very reliable, customer oriented and efficient. Cars have all been high quality, in stark contrast to their competitors at Budget. The prices advertised by Enterprise are often higher than Budget, but in my experience the quality far exceeds the price difference and the folks at the Galway Budget office will intimidate you and flat out lie to get you to buy extras that you don't need...entirely unprofessional, but they know you often don't have the option to walk out on the rental by the time you get to the desk. I have rented from Enterprise 7-8 times and have been thoroughly impressed with their professionalism, honesty and efficiency every time.