Run down. One elevator works. Smells like smoke from people smoking inside rooms. Would not return.
4 stars
Chateau Cartier Hotel & Resort, Ascend Hotel Collection
Photos of Chateau Cartier Hotel & Resort, Ascend Hotel Collection
Overview
Situated in Aylmer, DoubleTree by Hilton Gatineau-Ottawa is within a 30-minute drive of Ottawa Macdonald-Cartier International Airport and offers a Jacuzzi, outdoor tennis courts and an indoor pool. It provides a gym, as well as a ballroom, a beauty centre and a sauna.
There are a range of facilities at the hotel, including valet parking, a 24-hour business centre and a day spa. Additionally, the multilingual staff are available to provide local information.
DoubleTree by Hilton Gatineau-Ottawa features 125 rooms, all of which are filled with a variety of facilities to ensure a comfortable stay. Hot drinks can be brewed with the provided tea and coffee supplies. A refrigerator, a spa bath and movies-on-demand are also provided to guests.
The hotel provides disabled parking and is within easy driving distance of Royal Canadian Mint, Parliament Hill and Orleans. University of Ottawa and Rideau Hall are nearby.
Latest deals for Chateau Cartier Hotel & Resort, Ascend Hotel Collection
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Chateau Cartier Hotel & Resort, Ascend Hotel Collection
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Services and conveniences
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Air-conditioned
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Hot tub
- Sauna
Things to do
- Gift shop
- Hot spring bath
- Bicycle rental
- Golf
- Beauty salon
Media and entertainment
- Radio
- Cable or satellite TV
- TV
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Family rooms
- Seating area
- Storage available
Parking and transportation
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Bathroom
- Hairdryer
Outdoor
- Terrace/Patio
Bedroom
- Alarm clock
Family friendly
- Cribs available
Reviews of Chateau Cartier Hotel & Resort, Ascend Hotel Collection
7.9
Good
947 verified ratings
Wonderful
359
Very good
207
Good
147
Okay
69
Fair
69
Mediocre
31
Poor
65
Summary of reviews
Guests say
Guests appreciated the spacious rooms and some amenities, but many expressed disappointment with cleanliness, noise levels, and service quality. The lack of proper communication from staff and issues like uncomfortable beds and misleading information about amenities were common complaints.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Pros (+) Space of the room was good. Relatively clean for it being an old hotel..
Cons (-) The bed was UNCOMFORTABLE. Was supposed to be a QUEEN bed but it was a double.. The comforter? Again for a double bed was 2 sheets wrapping the old comforter. It was not pleasing to the eye nor made our sleep comfortable.. Noisy due to construction, the breakfast was NOT included in my stay unbeknownst to me (that was my lack of research).. But we grabbed their buffet anyway? It ended up costing m...
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Pros (+) Room was spacious and comfy
Cons (-) Did not feel welcomed. Was given room key with no explanation of my stay, timings for food or facilities also was the same when I left. Was not ask how may stay was. Felt not valued. Maybe because I spoke English.
Pros (+) The staff was very nice and helpful. Beautiful suite.
Cons (-) It was a bit too noisy sleeping in the living room.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a Jacuzzi, outdoor tennis courts, an indoor pool, a gym, a ballroom, a beauty centre, a sauna, valet parking, a 24-hour business centre, and a day spa. Additionally, there are multilingual staff available to provide local information.
How comfortable are the beds in the rooms?
Guests have mentioned that the beds are comfortable and the rooms are spacious, with French doors separating the bed from the living room area. Some guests also appreciated the large room with hardwood floors instead of dirty carpet.
Is parking available at the hotel?
Yes, the hotel offers free parking, which guests have found to be plentiful. However, some guests have noted that there is only one elevator, leading to longer wait times.
What can guests expect from the hotel's dining options?
The hotel features a restaurant, bar/lounge, and a snack bar. Guests have praised the food at the restaurant and the convenience of having a spa and restaurant on-site.
When is the best time to visit the hotel?
The high season for the hotel is in February, while the low season is in November. It's important to note these seasonal variations when planning a visit.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
If you prefer quieter periods, consider visiting in November, which is the low season. This could provide a more peaceful and less crowded experience.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like the Canadian Museum of History and Jacques Cartier Park, which are within a few miles. It's a great opportunity to explore the area's cultural and natural highlights.
Check Room Amenities
Some guests noted that the rooms were well-equipped with amenities such as a spa bath and movies-on-demand. It's worth checking the room features to ensure a comfortable stay.
Be Mindful of High Season
If you prefer livelier atmospheres and are willing to navigate larger crowds, consider visiting in February, the high season. This could provide a more bustling and energetic experience.
Consider Room Renovations
Some guests mentioned that the rooms appeared to be in the middle of renovation. If you prefer a more modern room, it might be worth inquiring about the renovation status when booking.
Take Advantage of On-Site Spa
Guests appreciated the convenience of the on-site spa. Consider indulging in spa services during your stay for a relaxing and rejuvenating experience.
Parking Considerations
Several guests mentioned that parking was difficult to find and that there was only one elevator working. It's advisable to plan for potential parking and elevator delays during your stay.
Dining Experience
The hotel's restaurant received positive feedback from guests. Consider trying out the on-site dining options for a convenient and enjoyable meal experience.
Check for Special Offers
Some guests mentioned receiving room upgrades without any payment. It might be worth inquiring about any available special offers or upgrades during the booking process.
Location
1170 Chemin Aylmer, Gatineau, QC J9H 7L3
What's nearby
- Valleys Outaouais Hospital Center2.7 mi
- Ministere du Revenue3.5 mi
- Canadian Museum of History3.6 mi
- Jacques Cartier Park3.7 mi
- Hull-Chelsea-Wakefield Steam Train4 mi
- Maison du velo4 mi
- Brignoles Park5.8 mi
- Gatineau Water Aerodrome6 mi
- Promenades de L'Outouais6.1 mi
- Gatineau Sports Centre6.9 mi
- Tactik Paintball13.2 mi
- Le Sorcier Golf Course13.4 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 2025-08-31, 517613
Essential information about Chateau Cartier Hotel & Resort, Ascend Hotel Collection
Low season | November |
|---|---|
High season | June |
Average price (weeknight) | $108 |
Average price (weekend night) | $221 |
When to book a room at Chateau Cartier Hotel & Resort, Ascend Hotel Collection
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Chateau Cartier Hotel & Resort, Ascend Hotel Collection
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Nearby hotels and places to stay
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See most recommended stays in GatineauGood to know
Value for money | 7.9 |
|---|---|
Distance to city center | 5.9 mi |
Nearest Airport | Ottawa |
Distance to airport | 8.0 mi |