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Restaurant included in Hotel and the Buffet breakfast. Hard to find.
Pleasant, helpful staff. Large jetted tub and fireplace in the HUGE room. The hotel restaurant, Risotto was excellent. Provided us with discount coupons to the restaurant. Very outdated decor. Housekeeping attempted to come in our room despite having the do not disturb sign on the door.
Quality rooms and amenities. No.
Clean room and bathroom and comfortable bed. If you're a gambler, you're 2 minutes away from the casino. If you're rather spend your time walking downtown Ottawa, it's only a 5 minutes drive from the hotel. I'm not the type to spend my days at the hotel so this place is perfect for me because it's a great place to relax, there are plenty of restaurants nearby if you don't like what is offered at the Risotto and it's easily accessible by car from either Ottawa or Gatineau. It would be so easy to walk from the hotel to the casino if there was a straight path from one to the other but unfortunately, you have to walk around the block and through the Super C parking lot. Otherwise, it's a great place to go !
Line-ups for front desk were very slow moving, the two times I used the front desk staff.
Asked for non smoking was given a smoking room
Hotel staff was awsome. Very friendly and helpful. Rooms were nice and cosy. Close to the Casino du Lac Leamy and grocery store. my jacuzzi didnt work...:(No mini fridge and the pool was really small...
Internet availability at reception There could have been more choice of fresh fruit at the breakfast buffet
Close to Casino, excellent food, clean rooms.
friendly staff, good restaurants, good location, nice rooms, clean nothing
rooms always very clean and the hotel is nice looking the food at the restaurant was horrible , yet expansive, I'm not sure I would go back to the hotel because of that
We liked everything! It was close to Ottawa, but far enough from all the noise of the city. The casino in Gatineau was right around the corner, the complimentary breakfast was delicious, the staff was kind and the room was perfect. A+
Room was spacious and comfy Did not feel welcomed. Was given room key with no explanation of my stay, timings for food or facilities also was the same when I left. Was not ask how may stay was. Felt not valued. Maybe because I spoke English.
food was excellent rooms are looking a bit old
Large rooms, immense treed lot, no complaints, directions to move around in and out of Gatineau city are lacking
The staff was very nice and helpful. Beautiful suite. It was a bit too noisy sleeping in the living room.
courteous staff, tiny bathrooms
honestly, absolutly nothing.I think I just made a mistake when i booked there, not what I was looking for at all. Can have better 4 or 4.5 star for cheaper....but for someone who like golfing,I guess it not bad. For the price, a breakfast included wouldn't hurt.
the comfort, the calm, sports, access to the city
It was close to visit family in the area therefore it was suitable to our needs. The rooms are mostly suites therefore a nice size and they are trying to be very environmentally conscious. The rooms are not as sound proof as they should be, I wonder if it is because of the size and therefore you can hear talking in the hallway and noise from other rooms.
It had a large exercising room. Much larger than most hotels, which made most of the equipment available to almost anyone who came into the room. Also, friendly front-desk service. Lot of teenagers when we were there. There were loud.
We had a wedding there and the food at the reception was marvelous. The staff were absolutely useless,everyone of them.They had no customer service skills at all and you were treated as though only the amount of money that they could get out of you counted for anything.Door keys would fail and it took upto 2 hours to get it resolved so that you could get in your room.
The staff were friendly and helpfull and the room was very comfortable. The setting is very pleasant.
We expected a hotel room, but we got a small apartment with a full kitchen, dining room, and living room. The amenities have been updated and were quite adequate. It is an older building and the hallways and elevators are dated, but don't let that fool you, the room was very nice. I especially liked that they had very large screen TVs in the living room and bedroom on regular Rogers Cable, not the crappy Hotel system that won't let you watch regular TV in HD. Breakfast was excellent with a large variety of options and EXCELLENT coffee. They didn't mention it, but there is a second room for breakfast across the hall on the other side of the elevators if the main dining room is crowded. Easy walking distance to Parliament Hill, Rideau Canal, and the ByWard Market The elevators are small, slow and cramped. Six people max per car. Having to pay extra for parking, but it seems to be the norm in Ottawa.
Free breakfast and internet. Really huge room. Well located. Good price. Access to a full kitchen. Mattress too soft. Couch not so comfy (and stinked a little). Breakfast sandwich not really good (but there's a lot more than that to eat for breakfast).
This was a roomy one bedroom apartment with accommodations for additional people to sleep in the living room (on the pullout sofa bed). The kitchen and sofa were a bit dated but convenient.
Very nice place for breakfast along with excellent food. Rooms are very spacious; I had kitchen, two dining tables, a separate living room with two nice sofa beds and another separate room for the queen bed along with two 46 inch TV's. Awesome staff people. Remote control for the TV's are a bit complicated but I got them to work. There's a busy bar right across the street which can be noisy during weekends.
good hotel staff towel missing in bathroom
close to museum of civilization. indoor pool recently renovated room - tap needed fixing
the location was fantastic if you wanted to see the city of ottawa no mini fridge in the room, somewhat impractical if you have children
Location close to City Center and attractions Lack of parking during renovation.
Refurbishment urgently necessary, in particular very small and sub-standard bathrooms without heating (outside -15°C!), staff partly completely incompetent and unfriendly. Price in relation to location and standard to high anyway. All in all, I departed early therefore. Not recommendable especially not under criterions of standard and price. staff, bathroom, furniture, service, location
The view of Parliament and the Ottawa river from the room was gorgeous. There was nothing I didn't like.
River view and excellent room And nice staff
I enjoyed the privacy, direct asses to the room beside us and the quiet environment. No complaints.
the closeness to winterlude activites and the accesibililty of our car at all times
The location of the hotel and the kindness of the personal The hotel is very old.
Magnificent hotel and piece of Canadian history. Tremendous building Although an extremely expensive proposition, rooms/some older pieces within them need to be restored or refreshed. A little old looking.
Comfortable clean room. Friendly,helpful staff at Registration desk. Good ,prompt room food service. Friendly ,considerate room cleaning services.Clean air. Comfortable room temperature. Excellent food and service in both eating areas. Absolutely nothing. Beyond expectations.
The location and history of this hotel left nothing to be desired. Luxurious hotel with friendly staff They charge you for everything - They wanted me to pay .$50 a minute for the business center! If you come to this hotel and need to do work, bring your own laptop and be prepared to pay for the internet.
Great location right in the heart of Downtown Ottawa, really close to a lot of the sites. Staff is informed and professional, and the facilities (especially the pool) are world class. Loved it here.
awesome! clean and friendly. perfect location.
Classic beautiful Hotel. Friendly Staff, especially the health club receptionist, who was great! Too old. Need refurbishing. Stained carpets, cracked ceilings, too many extension cords. Position of coffee maker hard to get to which makes making that morning cup a great hassle. Toilet we had in our bathroom was so close to the wall and door is in the way.
Pay extra for deluxe corner room. Worth it.
Beautiful hotel; comfortable room; excellent location. Will definitely return.
Toured both museums, Went to ByWard market, hiked , watched changing of the guard, shopped, ate well.
Quality everything - un beatable location having to pay for internet
Excellent value for money! Very pleasant home away from home...
it was extrumely noizy the room was just on top of the garage door and so the door kept opening and closing.
This hotel was exelent for a familyvisit to Ottawa. We stayed here for 2 nights, The suite was very nice, the bed was ok and the sofa was not as good as the bed, but ok for the girls. If you like walking (about half an hour), everything was okay but if not the location is a bit too far from the center of Ottawa. But you can always go by bus
Location was very convenient. I liked the idea that the suite provided materials to serve a family meal. I would have liked a pool, but I knew there was none before I booked.
Well situated, quiet.
The rooms were very spacious and quiet and very clean. The staff were friendly and very helpful. The beds were super hard and not so comfy.
Proximity to where I had to go during the day.
The staff was helpful and polite. The room was comfortable and the internet connection free. There's a bus station located 100m from the hotel going directly to the city Centre. There's a swimming pool and a sauna. They took into account our request for a quiet room and gave us a room at the executive floor. The breakfast was too expensive for what it was.
The owners were very welcoming and the breakfast was very good. We would prefer a larger room as it was very cramped, no mirror. We also prefer having an ensuite bathroom as we had to wait 15 minutes to use the common bothroom one night.
The stay was great, in a nice environment and the rooms are pretty. The host serves a wonderful breakfast anf has useful advices.
Everything was great. Very nice host. Gorgeous breakfast, homemade bread, jelly, fruit salad. Fresh omelette. We enjoyed it!
The hosts do everything in their power to make you feel at home-- it is a home away from home. It is like visiting old friends. The house is extremely clean, even the shared bathroom. Complimentary breakfast is home-made and delicious!! The hosts have a lot of tourist tips, they are very knowleadgeable is helpful. Great location, so quiet and calm, you can hear the birds singing outside. We expected a queen size bed and it turned out o be a double bed. Not a huge difference, but 2 adults cosleep with a toddler, it can be. As any typical house, it is not really sound-proofed, so for light sleepers, it could a problem. Nevertheless, I bet most guests here are very nice calm people, I do not think it is popular with turbulent/noisy travellers (versus a hostel), so not a big issue. While we were there, all 3 rooms were occupied and I was only slightly disturbed (and I am VERY light sleeper).
The location was very convenient to the office I was visiting and to local restaurants. The area had quite a few homeless people, that did approach you when walking to and from the hotel.
The location is just perfect next to all the pubs, stores, resturants with patios, the parliament buildings etc. It is a clean hotel, staff is helpful. The hotel is a basic type of hotel nothing fancy or luxuries. If that is what you are looking for then it is okay. The indoor parking is very small and if you get there late at night you will not have a spot and you have to leave your car with your keys so they can move it once someone leaves.
Location and price Parking garage is very tight.
Location, Breakfast, Close to Public Parking, Service Rooms a bit small, Small TV
We liked the closeness to the By Ward market and the parliment buildings.
the location, the reception
The staff were friendly, the location was perfect, breakfast was amazing. We will return!
Very accomodating and welcoming. Great location. Comfortable rooms. Mine had two twin beds with a kitchenette. Stones throw from everything in Byward Market. Parking was $15/day as on-street has 2-hour meters.
Right next to the Byward market, nice view on the market and even Parlaiment Hill from the balcony. Nice room, helpful staff. Breakfast included was a plus, although the quality of the breakfast wasn't fabulous one can certainly manage with it. Warm breakfast (eggs, bacon, potatoes) available for 5 dollars extra. Microwave oven and reasonably sized refrigerator in the room can be useful.
That it had a small frig and a microwave, which allowed me to use the room as a mini-apartment The fact that the 'wake-up' system did not work. I missed breakfast three times and was late for an important meeting. (Sorry if this counts as a 'complaint' - but it may be useful for staff to check the phones on a regular basis.
This hotel is like staying at home. The staff is friendly and very able to handle our two official languages. They go out of their way to accommodate your needs. Bravo! The hot breakfast could use some work.
The room and view overlooking courtyard. And the balconybreakfast Breakfast - croissants were stale, eggs old
During my five night stay, every single staff member we encountered was extremely friendly and polite, and unbelievably helpful. I've never been to any business, hotel or otherwise, where the staff have been so good. The room had beautiful wall to wall and floor to ceiling windows. It was always very quiet. The AC worked like a charm, which was great bevause it was 30 degrees outside most days we were there. The gym and pool were nice. On Canada Day the hotel let all the guests onto the top floors, which have a 360 degree view of the city, so we could watch the fireworks. Not many complaints. There was no microwave in the room and the ice machine was located on the floor below mine. It wasn't as close to the downtown action as some of the other hotels, but it wasn't too far out of the way either.
This hotel is in a great location. And walking distance to most attractions. Great bar, Wifi would drop out every now and again.
Walking distance to Parliament Bldgs and Byward Market. Construction across the street and noise.
The room was very spacious, with all the amenites I would have wanted. Would like to try the restaurant on my next stay. Staff was very friendly and efficient. Could not figure out how to get the mini-fridge turned on, but by the time I realized there was one, was sort of too late to come in handy. Oh yes, and the charge for in-room movie was outrageous, almost $16.00.
The hotel restaurant was excellent. The view from the room was depressing. The first one they offered looked upon a parking lot, the next one, which was the only other possibility, upon a construction site filled with debris. The reception desk personnel did not speak French. The bar decoration was not at all like the one posted on Kayak.
the clean up job daily is very good they are renovating...
Cleanliness, staff, location was fine since I like to walk. The pool was nice. Parking price was not listed. Cost $23/day! No mention of that in the add. Also breakfast was a straight $19/person. Too much!
Close to convention center, shopping & Byswater (Bayswater?) restaurant area. Not far from Chateau Laurier or Capital Hill. Clean rooms. Friendly staff at front desk. Cool/funky little restaurant/cafe area on the first floor, which filled up at night. Common areas bright and nicely decorated, with lots of computers for general use. Room was small but functional and clean. Gym was a little disappointing, but had treadmills eliptical and some weight machines. It was fine for a short stay, but not much more. Nearby construction makes for some unattractive views, but it's not noisy or bothersome otherwise. Overall, I was happy with my selection for the price I paid.
Excellent buffet breakfast that claimed to have the best bread in the city. They did! Modern rooms with very comfortable beds and perfect pillows. Parking lot is very confusing and you can easily scratch your car unless very careful. It is multi-level and the hotel entrance is down 3 and to the back right. It took me 3-stays to figure this out. Gym is small but gets the job done. Get an upper floor until the renovations are completed. It will be beautiful but is noisy at the moment.
Good location for conferences - walking distance from convention center and shopping. Clean room and excellent staff. Room was directly above the garbage dumpsters, so very early every morning was rudely woken up by garbage trucks slamming dumpsters. I wouldn't normally mention this, but I specifically asked for a room in a quiet area. The dining option has a very limited menu and has a high cost compared to other options for the area.
Pillows were terrible. Ice machine did not work. Booked a hotel with a pool and it was not available to be used.
staff were friendly. the room was clean. Wifi worked fine. there was renovation going on and lobby floor is confused but the room was quiet.
Great lobby restaurant. Different twist on flavour with friendly staff