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Internet availability at reception There could have been more choice of fresh fruit at the breakfast buffet
friendly staff, good restaurants, good location, nice rooms, clean nothing
Line-ups for front desk were very slow moving, the two times I used the front desk staff.
Clean room and bathroom and comfortable bed. If you're a gambler, you're 2 minutes away from the casino. If you're rather spend your time walking downtown Ottawa, it's only a 5 minutes drive from the hotel. I'm not the type to spend my days at the hotel so this place is perfect for me because it's a great place to relax, there are plenty of restaurants nearby if you don't like what is offered at the Risotto and it's easily accessible by car from either Ottawa or Gatineau. It would be so easy to walk from the hotel to the casino if there was a straight path from one to the other but unfortunately, you have to walk around the block and through the Super C parking lot. Otherwise, it's a great place to go !
rooms always very clean and the hotel is nice looking the food at the restaurant was horrible , yet expansive, I'm not sure I would go back to the hotel because of that
Restaurant included in Hotel and the Buffet breakfast. Hard to find.
Pleasant, helpful staff. Large jetted tub and fireplace in the HUGE room. The hotel restaurant, Risotto was excellent. Provided us with discount coupons to the restaurant. Very outdated decor. Housekeeping attempted to come in our room despite having the do not disturb sign on the door.
Quality rooms and amenities. No.
Hotel staff was awsome. Very friendly and helpful. Rooms were nice and cosy. Close to the Casino du Lac Leamy and grocery store. my jacuzzi didnt work...:(No mini fridge and the pool was really small...
We liked everything! It was close to Ottawa, but far enough from all the noise of the city. The casino in Gatineau was right around the corner, the complimentary breakfast was delicious, the staff was kind and the room was perfect. A+
Asked for non smoking was given a smoking room
Close to Casino, excellent food, clean rooms.
It had a large exercising room. Much larger than most hotels, which made most of the equipment available to almost anyone who came into the room. Also, friendly front-desk service. Lot of teenagers when we were there. There were loud.
courteous staff, tiny bathrooms
It was close to visit family in the area therefore it was suitable to our needs. The rooms are mostly suites therefore a nice size and they are trying to be very environmentally conscious. The rooms are not as sound proof as they should be, I wonder if it is because of the size and therefore you can hear talking in the hallway and noise from other rooms.
Room was spacious and comfy Did not feel welcomed. Was given room key with no explanation of my stay, timings for food or facilities also was the same when I left. Was not ask how may stay was. Felt not valued. Maybe because I spoke English.
The staff was very nice and helpful. Beautiful suite. It was a bit too noisy sleeping in the living room.
honestly, absolutly nothing.I think I just made a mistake when i booked there, not what I was looking for at all. Can have better 4 or 4.5 star for cheaper....but for someone who like golfing,I guess it not bad. For the price, a breakfast included wouldn't hurt.
food was excellent rooms are looking a bit old
The staff were friendly and helpfull and the room was very comfortable. The setting is very pleasant.
the comfort, the calm, sports, access to the city
Large rooms, immense treed lot, no complaints, directions to move around in and out of Gatineau city are lacking
We had a wedding there and the food at the reception was marvelous. The staff were absolutely useless,everyone of them.They had no customer service skills at all and you were treated as though only the amount of money that they could get out of you counted for anything.Door keys would fail and it took upto 2 hours to get it resolved so that you could get in your room.
This was a roomy one bedroom apartment with accommodations for additional people to sleep in the living room (on the pullout sofa bed). The kitchen and sofa were a bit dated but convenient.
We expected a hotel room, but we got a small apartment with a full kitchen, dining room, and living room. The amenities have been updated and were quite adequate. It is an older building and the hallways and elevators are dated, but don't let that fool you, the room was very nice. I especially liked that they had very large screen TVs in the living room and bedroom on regular Rogers Cable, not the crappy Hotel system that won't let you watch regular TV in HD. Breakfast was excellent with a large variety of options and EXCELLENT coffee. They didn't mention it, but there is a second room for breakfast across the hall on the other side of the elevators if the main dining room is crowded. Easy walking distance to Parliament Hill, Rideau Canal, and the ByWard Market The elevators are small, slow and cramped. Six people max per car. Having to pay extra for parking, but it seems to be the norm in Ottawa.
Very nice place for breakfast along with excellent food. Rooms are very spacious; I had kitchen, two dining tables, a separate living room with two nice sofa beds and another separate room for the queen bed along with two 46 inch TV's. Awesome staff people. Remote control for the TV's are a bit complicated but I got them to work. There's a busy bar right across the street which can be noisy during weekends.
bed was comfortable The front desk staff was rude and very condisending, the staff at the morning buffet was also clearly not in a good mood and was very short with us when asked any questions over all I wouldn't return to this hotel due to my interactions with staff, which is a shame because it does have a good location
Free breakfast and internet. Really huge room. Well located. Good price. Access to a full kitchen. Mattress too soft. Couch not so comfy (and stinked a little). Breakfast sandwich not really good (but there's a lot more than that to eat for breakfast).
I loved the bed. It was super comfortable. Excellent hotel. Great price for what you get. Clean. Hardy breakfast.Good snack bag for later.
Great lobby restaurant. Different twist on flavour with friendly staff
Walking distance to Parliament Bldgs and Byward Market. Construction across the street and noise.
Close to convention center, shopping & Byswater (Bayswater?) restaurant area. Not far from Chateau Laurier or Capital Hill. Clean rooms. Friendly staff at front desk. Cool/funky little restaurant/cafe area on the first floor, which filled up at night. Common areas bright and nicely decorated, with lots of computers for general use. Room was small but functional and clean. Gym was a little disappointing, but had treadmills eliptical and some weight machines. It was fine for a short stay, but not much more. Nearby construction makes for some unattractive views, but it's not noisy or bothersome otherwise. Overall, I was happy with my selection for the price I paid.
Cleanliness, staff, location was fine since I like to walk. The pool was nice. Parking price was not listed. Cost $23/day! No mention of that in the add. Also breakfast was a straight $19/person. Too much!
Good location for conferences - walking distance from convention center and shopping. Clean room and excellent staff. Room was directly above the garbage dumpsters, so very early every morning was rudely woken up by garbage trucks slamming dumpsters. I wouldn't normally mention this, but I specifically asked for a room in a quiet area. The dining option has a very limited menu and has a high cost compared to other options for the area.
Excellent buffet breakfast that claimed to have the best bread in the city. They did! Modern rooms with very comfortable beds and perfect pillows. Parking lot is very confusing and you can easily scratch your car unless very careful. It is multi-level and the hotel entrance is down 3 and to the back right. It took me 3-stays to figure this out. Gym is small but gets the job done. Get an upper floor until the renovations are completed. It will be beautiful but is noisy at the moment.
The hotel restaurant was excellent. The view from the room was depressing. The first one they offered looked upon a parking lot, the next one, which was the only other possibility, upon a construction site filled with debris. The reception desk personnel did not speak French. The bar decoration was not at all like the one posted on Kayak.
Pillows were terrible. Ice machine did not work. Booked a hotel with a pool and it was not available to be used.
This hotel is in a great location. And walking distance to most attractions. Great bar, Wifi would drop out every now and again.
The room was very spacious, with all the amenites I would have wanted. Would like to try the restaurant on my next stay. Staff was very friendly and efficient. Could not figure out how to get the mini-fridge turned on, but by the time I realized there was one, was sort of too late to come in handy. Oh yes, and the charge for in-room movie was outrageous, almost $16.00.
staff were friendly. the room was clean. Wifi worked fine. there was renovation going on and lobby floor is confused but the room was quiet.
the clean up job daily is very good they are renovating...
the location was fantastic if you wanted to see the city of ottawa no mini fridge in the room, somewhat impractical if you have children
good hotel staff towel missing in bathroom
close to museum of civilization. indoor pool recently renovated room - tap needed fixing
Excellent location for visit to Ottawa. Can walk to many places and others are close by. Short walk to Parliament buildings, Sparks street, Rideau canal, Byward Market, Bytown Museum. Staff friendly and attentive. Elegant hotel with spacious comfortable rooms. There was nothing I didn't like.
I liked the location and the decor of the lobby. Most of the staff are very friendly and professional. The food in the restaurant was great and well worth the price. My tv in the room did not work (no sound on the tv) It eventually got fixed, but took some time staring at the walls in the mean time. The pillows were very thin and cheap, I would highly recommend buying somm good quality pillows that are firm so guests would get a better sleep. At night I had little bites all over me, so I am not sure if I was allergic to the mattress or the laundry detergent they use. The parking service is extremely expensive and it takes a long time for the parking attendants to move all of the cars underground to get to yours, so that is not a very modern or efficient system.
The staff were very quick and efficient in both the check-in and check-out process. The elevators were dated and were slow.
Parking was expensive and it a long time to get the car. The Internet stopped before we checked out. Bathrooms could be better and are a little dirty. The blinds in the bathroom were very dirty. Bathroom should also have more towels.
Centrally located! Friendly! Helpful! Comfortable!!! Good rates! Finally installed safes for the room!! Bar and restaurant could have been open later with entertainment? Relax in Lounge after night out!!
The location and helpfulness of staff will keep bringing us back to the Lord Elgin There is nothing to dislike. The hotel features first rate amenities within a fine old hotel that is maintained impeccably.
Loved the location. There's nothing to dislike.
Very close to the canal for winter skating
Pay for parking
The convenient location is the only redeeming thing about this hotel. For years I have wanted to stay at this hotel -- I finally had the opportunity and was sorrly disappointed by the way I was spoken to and treated by front desk staff. I asked reasonable questions and said please and thank you and was treated with "...yes but you booked this on-line". As if to say I was not worthy of decent service because I booked my room on-line at the last minute." My room was not as described when I booked and I would suggest the Hotel Management double check what On-Line Travel Services are offering on behalf of their hotel - so that people are not mis-lead and then asking your snobby Front Desk staff about what was promised and then not offered. I would have to say the price for a room is definitely not worth it. Rooms are dated and smaller than reviews and photos. The Lord Elgin did not live up to any of my expectations -- the Front Desk staff could do with better customer service training. However, BellMen/Valet staff and Housekeeping were delightful.
location, cleanliness, location room was drafty
Great location to walk to all Ottawa locations! Location, location, location!
Beautiful hotel; comfortable room; excellent location. Will definitely return.
The location and history of this hotel left nothing to be desired. Luxurious hotel with friendly staff They charge you for everything - They wanted me to pay .$50 a minute for the business center! If you come to this hotel and need to do work, bring your own laptop and be prepared to pay for the internet.
Classic beautiful Hotel. Friendly Staff, especially the health club receptionist, who was great! Too old. Need refurbishing. Stained carpets, cracked ceilings, too many extension cords. Position of coffee maker hard to get to which makes making that morning cup a great hassle. Toilet we had in our bathroom was so close to the wall and door is in the way.
Comfortable clean room. Friendly,helpful staff at Registration desk. Good ,prompt room food service. Friendly ,considerate room cleaning services.Clean air. Comfortable room temperature. Excellent food and service in both eating areas. Absolutely nothing. Beyond expectations.
Great location right in the heart of Downtown Ottawa, really close to a lot of the sites. Staff is informed and professional, and the facilities (especially the pool) are world class. Loved it here.
Magnificent hotel and piece of Canadian history. Tremendous building Although an extremely expensive proposition, rooms/some older pieces within them need to be restored or refreshed. A little old looking.
awesome! clean and friendly. perfect location.
Pay extra for deluxe corner room. Worth it.
Quality everything - un beatable location having to pay for internet
Toured both museums, Went to ByWard market, hiked , watched changing of the guard, shopped, ate well.
the closeness to winterlude activites and the accesibililty of our car at all times
I enjoyed the privacy, direct asses to the room beside us and the quiet environment. No complaints.
River view and excellent room And nice staff
Refurbishment urgently necessary, in particular very small and sub-standard bathrooms without heating (outside -15°C!), staff partly completely incompetent and unfriendly. Price in relation to location and standard to high anyway. All in all, I departed early therefore. Not recommendable especially not under criterions of standard and price. staff, bathroom, furniture, service, location
The view of Parliament and the Ottawa river from the room was gorgeous. There was nothing I didn't like.
The location of the hotel and the kindness of the personal The hotel is very old.
Location close to City Center and attractions Lack of parking during renovation.
it was extrumely noizy the room was just on top of the garage door and so the door kept opening and closing.
Excellent value for money! Very pleasant home away from home...
Well situated, quiet.
Location was very convenient. I liked the idea that the suite provided materials to serve a family meal. I would have liked a pool, but I knew there was none before I booked.
This hotel was exelent for a familyvisit to Ottawa. We stayed here for 2 nights, The suite was very nice, the bed was ok and the sofa was not as good as the bed, but ok for the girls. If you like walking (about half an hour), everything was okay but if not the location is a bit too far from the center of Ottawa. But you can always go by bus
The staff was helpful and polite. The room was comfortable and the internet connection free. There's a bus station located 100m from the hotel going directly to the city Centre. There's a swimming pool and a sauna. They took into account our request for a quiet room and gave us a room at the executive floor. The breakfast was too expensive for what it was.
The rooms were very spacious and quiet and very clean. The staff were friendly and very helpful. The beds were super hard and not so comfy.
Proximity to where I had to go during the day.
The hosts do everything in their power to make you feel at home-- it is a home away from home. It is like visiting old friends. The house is extremely clean, even the shared bathroom. Complimentary breakfast is home-made and delicious!! The hosts have a lot of tourist tips, they are very knowleadgeable is helpful. Great location, so quiet and calm, you can hear the birds singing outside. We expected a queen size bed and it turned out o be a double bed. Not a huge difference, but 2 adults cosleep with a toddler, it can be. As any typical house, it is not really sound-proofed, so for light sleepers, it could a problem. Nevertheless, I bet most guests here are very nice calm people, I do not think it is popular with turbulent/noisy travellers (versus a hostel), so not a big issue. While we were there, all 3 rooms were occupied and I was only slightly disturbed (and I am VERY light sleeper).
The owners were very welcoming and the breakfast was very good. We would prefer a larger room as it was very cramped, no mirror. We also prefer having an ensuite bathroom as we had to wait 15 minutes to use the common bothroom one night.
Everything was great. Very nice host. Gorgeous breakfast, homemade bread, jelly, fruit salad. Fresh omelette. We enjoyed it!
The stay was great, in a nice environment and the rooms are pretty. The host serves a wonderful breakfast anf has useful advices.
We liked the closeness to the By Ward market and the parliment buildings.
That it had a small frig and a microwave, which allowed me to use the room as a mini-apartment The fact that the 'wake-up' system did not work. I missed breakfast three times and was late for an important meeting. (Sorry if this counts as a 'complaint' - but it may be useful for staff to check the phones on a regular basis.
The location was very convenient to the office I was visiting and to local restaurants. The area had quite a few homeless people, that did approach you when walking to and from the hotel.
Location and price Parking garage is very tight.
Very accomodating and welcoming. Great location. Comfortable rooms. Mine had two twin beds with a kitchenette. Stones throw from everything in Byward Market. Parking was $15/day as on-street has 2-hour meters.
The room and view overlooking courtyard. And the balconybreakfast Breakfast - croissants were stale, eggs old
Right next to the Byward market, nice view on the market and even Parlaiment Hill from the balcony. Nice room, helpful staff. Breakfast included was a plus, although the quality of the breakfast wasn't fabulous one can certainly manage with it. Warm breakfast (eggs, bacon, potatoes) available for 5 dollars extra. Microwave oven and reasonably sized refrigerator in the room can be useful.
The staff were friendly, the location was perfect, breakfast was amazing. We will return!
This hotel is like staying at home. The staff is friendly and very able to handle our two official languages. They go out of their way to accommodate your needs. Bravo! The hot breakfast could use some work.
the location, the reception
The location is just perfect next to all the pubs, stores, resturants with patios, the parliament buildings etc. It is a clean hotel, staff is helpful. The hotel is a basic type of hotel nothing fancy or luxuries. If that is what you are looking for then it is okay. The indoor parking is very small and if you get there late at night you will not have a spot and you have to leave your car with your keys so they can move it once someone leaves.
Location, Breakfast, Close to Public Parking, Service Rooms a bit small, Small TV
During my five night stay, every single staff member we encountered was extremely friendly and polite, and unbelievably helpful. I've never been to any business, hotel or otherwise, where the staff have been so good. The room had beautiful wall to wall and floor to ceiling windows. It was always very quiet. The AC worked like a charm, which was great bevause it was 30 degrees outside most days we were there. The gym and pool were nice. On Canada Day the hotel let all the guests onto the top floors, which have a 360 degree view of the city, so we could watch the fireworks. Not many complaints. There was no microwave in the room and the ice machine was located on the floor below mine. It wasn't as close to the downtown action as some of the other hotels, but it wasn't too far out of the way either.