Cons: The hot tub was not very warm, the beds were hard, and when a person went to shower the water temp. changed. This was depending on if there was somebody flushing a toilet, showering, or running sink water.
Pros: Nice and friendly staff. Adequate breakfast. Relatively close to Boyne Mountain which is reason we stayed there. Rooms were clean and looked new.
Cons: Room was next to stairwell and people could be heard stomping up the stairs. Room was shorted towels on second day. There was only hot chocolate on the first day for two of us. The second day there was no hot chocolate. Sausage gravy was very salty and did not have much taste. WiFi was intermittent probably due to location of the room.
Pros: Very friendly staff and clean and comfortable place to stay.
Pros: The room itself was clean, updated and a nice size.
Cons: The front desk personnel were not professional in their demeanor. All workers seemed to need a few lessons in professional conduct and mannerisms. Also, while the room was very nice and clean, the steps, entries, and hallways needed cleaning.
Pros: It was very clean and the one girl on staff was very busy but keeping a very pleasant demeanor. Even tho she was busy she still took the time to answer questions about the town. The internet worked well - not fast but sufficient for the need.
Cons: I did not like the shower/tub fixture falling off mid way thru my shower. I didn't like having a 'key' safe instead of entering a code. The breakfast pancake machine sucked. Slow, flat, dry pancakes. ugh.
Pros: The location is certainly handy for northern Lower Michigan events.
Cons: The hotel building is a mid-80s building, and really isn't contemporary enough to look like today's typical HI-Ex facility. My room lacked any easy chair for comfortable reading or TV viewing; I ended up moving the office between the beds to watch TV.
Pros: clean and easy to access from freeway
Cons: the TV never worked in the room, called the front desk and they came up to try to reload it but no luck, said their having other issue with other rooms I was hoping to watch some baseball but was offered a DVD movie from them but no adjustment off bill??
Pros: Location to stores and restaurants
Cons: Spa did not have much force for whirlpool
Pros: Very clean. Nice room with nice amenities.
Pros: It was clean and modern.
Pros: Room size and cleanliness were more than adequate
Pros: Friendly staff.
Cons: Definitely an older hotel, showing it's age. But overall well maintained. However the heat in my room did not work.
Pros: Breakfast, two queen beds in each room
Cons: We didnt know there was indoor pool beforehand.
Pros: Location. Lobby and Breakfast area is nice.
Cons: VERY Musty. Moldy smell in bathroom. Dripping noises above bathroom ceiling. Bed was wet. Yuck
Pros: The room was currently updated and comfortable. Hotel is on the main road and convenient to the highway. Bed was comfortable.
Cons: 'Free Hot Breakfast' offerings in hotels have degenerated to dry pre-made eggs, stale breads and old fruits. This one is no different. Go for the yogurt and prepackaged oatmeal. This location didn't even offer sausage gravy with the biscuits.
Pros: Very comfortable stay! The room and bathroom were spotless, all new bedding, friendly staff and great price.
Pros: The positive ratings for this place are spot on!. We had a nice clean and good smelling room. We were tired and the front desk person was so efficient and helpful. He even offered to answer any other questions or concerns we had throughout the night. His words, "Any other questions you have or concerns please don't hesitate to call up here. I'm here all night" Nice move!
Cons: There wasn't anything negative that I could say about this place. It gets good ratings for a very specific reason and I'm glad we trusted them
Pros: This was a basic clean older property that was quite comfortable.
Cons: No pool or spa, but I knew that ahead of time.
Pros: Fantastic restaurant across the parking lot. Dog friendly too!
Pros: Shuttle Bus to concert and proximity to restaurants and shopping. Front desk clerk Kim was very personable and helpful.
Cons: General Manager is lacking people skills!
The fact that he espouses that he is the General Manager and is so abrasive and confrontational is something I have yet to have encountered in my 40 years staying at hotels/motels.
He definitely needs to let someone else run the front of the house!!!
Pros: Pool was nice and warm. Price for room was affordable.
Cons: Have to go across I 75 to go to restaurants and big box stores
Pros: Good location, just off the expressway.
Cons: Pretty run down, could definitely use some freshening up.
Cons: Not as expected and/or unprofessional.
No room keys issued (or given) for access the room upon checked in. Only the master key was used to access the room by the manager/owner. The facility's Fitness room was locked and not accessible. Only (2) shower towels provided in Room #165 when checked in. No continental breakfast served by 6:30am (on 7-30-2017), as the sign on the main lobby stated that breakfast is served from 6:30 to 9:30am daily.
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