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Clean, friendly, easy
The staff was top notch. Most went above and beyond to assist. The room was comfortable and accommodating. They made me feel welcome and made it easy to relax after a couple of very busy weeks of travel. Strong WIFI, nice business services area. I'd stay there again. Thank you! The bar was a disappointment and a stark contrast to the rest of the hotel. I waited about 5 minutes before I finally had to get someone's attention to take my order (even though there were 2 workers behind the bar the whole time). The layout is not conducive to starting conversations among others at the bar and neither was the staff. I felt like I was inconveniencing them. Also, restaurant staff came to the bar and talked about dining patrons right in front of the guests at the bar. Not professional.
Quality of room and restaurant were nice, as well as location close to casino. Ordered wake-up call - never came, lucky to have woken up on my own. Ad said international outlets were in the room - they were not. Airport shuttle bus had a schedule, arrived on time, but then didn't depart for 15 minutes.
Liked the restauruants in the complex and level of security Just too far from Joburg centre
The breakfast buffet was grand The rate and size of rooms. Was a little expensive for rooms of that size
The security no.
Clean rooms, nice bed, good restaurants nearby and great breakfast. Shuttle service back and forth to the airport was excellent. Older rooms, staff is okay and hotel a bit pricey
two bathrooms, bed was comfy Room service answering telephone was very rude to me, food was poor, lights in bathroom didnt work. very expensive for the time I had
Check your bill!!!
Staff is excellent, very friendly
Very nice hotel and casino, luxury rooms and amazing breakfast I had a squeaking pipe in my room and it was hard to sleep bacuse of the noise
Although very short stay, felt very comfortable and thoroughly enjoyed my stay. Plug adaptors for two pin plugs should have been available. However, the receptionist was excellent at working something out for us!
Secure parking,good food,comfortable room No
close to airport
Beautiful 1 level Hotel.Staff were very helpful,very clean rooms.About 15 min from airport.Would stay again no shuttle
Close to the airport Misleading information about shuttle service to airport and no information that the restaurant is closed on Sunday evening.
The staff are very friendly and the quietness of the hotels The location
Helpful friendly staff.
The restaurant food was very good. The room was cold and the heater insufficient to heat within a short period of time. There was no seating other than a wooden chair or the bed. The towels were ripped. I stayed in what was supposed to be a honeymoon suite because it was the last room available. But it was very small and in terms of appearance and luxury, it was no better than a standard Hilton or Marriott room and nearly 3 times the cost.
Clean, friendly, good value
I had an excellent dinner. They had a good knowledge and selection of wines. The hotel was located too far away from O.R.Tambo Airport. The charge for going to the airport in the morning was ZAR 250,-
No Wi Fi. The owner just wants your money. a complete rip off. Get away from this facility
The service and the quality and size of rooms no
Staff was very friendly and the meals were good. Very accommodating and the staff answered all my needs.
We were 3 of only 4 guests and yet full service was provided, including the chef cooking early.
Generally ok. Staff were nice and helpful. nothing
It felt like home
Staff was very friendly and the meals were good. Very accommodating and the staff answered all my needs.
We stayed here twice and found it to be the perfect place for an overnight near JNB. Airport transfers were seamless and the family atmosphere at the guesthouse was warm and inviting. Highly recommended!
Very nice stay. Extremely good value. Near to airport with free shuttle service an pleasant welcome at airport arrivals. Very helpful and nice staff. Nothing - all good!
Family atmosphere and warm welcoming on both occassions. Great place owned by great, friendly and helpful people.
staff willing to assist with tour options/suggestions, friendly atmosphere
The hotel is beautiful, quiet and neat. Not known
Owners were very friendly, helpful and accomodating.
Great Staff Far from the city and overpriced en relation with the quality of the hotel
Arthur was very friendly and the place seemed totally secure.
Lovely room, comfortable bed, beautiful surroundings and friendly staff.
Nice place, welcoming staff. Both bar and braai (barbecue) are lovely...
A very calm, and luxurious oasis which I thoroughly enjoyed during my stopover before departing from SA.
Extremely clean and nice accommodation, excellent food, great location and even better hosts. Room dining facility was absent.
Owner picked me up at the airport, and arranged taxi for way back at 4 am. Good combination of price and quality.
I enjoyed the hospitality of the manager, and well trained staff. the atmosphere, the layout of the rooms, the breakfast area, all neat & clean. I am going back again next year and highly recomend it to my friends. N/A
Very friendly staff, excellent service, very nice breakfast, comfortable rooms. Diner was also very good (is not included in the standard room rate). Highly recommended. Safe area. Kempton Park is not a very exciting location. However, it is easy to make day trips to the most important sights in Johannesburg. The staff will help you with this.
Very good hotel. Friendly! good service the first time don't smell good....
The facilities were lovely, the staff helpful and breakfast was great.
My boyfriend and I found all the staff very friendly and helpful. The room was delightful and very comfortable. It was definitely good value for money. Breakfast was very good too. Overall we had no complaints at all apart from the fact we only spent one night there as a stopover before our flight back to the UK and so didn't have any time to explore Johannesburg.
The friendly and homely atmosphere created by the staff on our arrival and departure no
Good, friendly service, nice rooms, great breakfast buffet. Room for one night was a bit expensive (during World Cup). Bed was a little hard.
good hospitality expensive
I enjoyed my stay. It was close to the airport and a comfortable place to stay. A quiet haven away from the bustle of the city. I did find it a little difficult to find initially, but once in the area fine. Also food service at breakfast was pretty slow.
Close to airport, clean, very comfortable I do not like TVs hanging high up on the wall
No curtains on the glass door, consequently too light.
The friendliest staff I've ever encountered, perfect rooms with plenty of comfort, marvelous shower and great food!
Clean and modern hotel, good lounge area, well-stock bar (honesty system), good security. No heating, so quite cold in winter.
A unique guesthouse, home-like, not really a hotel, with lovely accomodations and good breakfast. Staff were nice and friendly, and in response to my booking form request, arranged a tour of Johannesburg and Soweto, and arranged late transport to JNB. No.
Facilities were excellent.
Close to airport, modern hotel with large rooms and nice bathroom. Good breakfast and dinner.
the homely feel, relaxed atmosphere and felt safe only problem right in the flight path a bit noisy
Extremely convenient to Johannesburg airport. Friendly, relaxed atmosphere - even had an 'honesty' bar. No hair dryer in the room / bathroom
Very pleasant stay, a quiet oasis just what you need as a stop off inbetween journeys. well laid out lovely gardens attracting wildlife, close to airport, helpfull staff.
Airport pick up service was great and the staff were very friendly.
Cleanliness of the room, comfortable bed with crispy clean linen, hot delicious breakfast & friendly staff. Water pressure in the shower dropped significantly in the morning may be through heavy usage but that made it unpleasant to freshen up on a cold spring morning.
Very close to airport. Very inviting, nicely designed and home-like.Lovely breakfast. No clock or phone in room...only "wake-up knock". Staff failed to tell us about honor bar and need to request hairdryer to take to room
Excellent all round.
Very convenient to airport, especially the friendly transfer service. Ideal place to stay between international flights - a lovely little oasis with beautiful gardens and self-catering facilities. Restful and relaxing, with fresh homemade pastries and cooked breakfasts or dinners if desired. The lounge and bar are well appointed and work on an honour system, all very peaceful and private, no hustle and bustle. The rooms/units were lovely, with french doors opening onto the garden, but when the curtains are open (which is necessary to open the doors) there is no privacy from other guests or staff walking past, especially at night when lights are on in the room. A great solution would be to replace the curtains with timber blinds or shutters, which could be angled to allow fresh air and privacy. Also, would be good to have laundry facilities, hairdryer and clock.
This hotel does not justify the 3000 rands that we paid for a one night stay. It was the little things that let the room down - stains on the duvet cover and towel, no bath robes, hot and cold taps the wrong way around in the shower. However it was the rest of the hotel that was the real let down. Corridors full of detritus, and worst was the lack of restaurant. The staff directed us to the adjoining casino which was full of family restaurants - offering plenty of selection but nothing of quality. Breakfast in the hotel was diabolical with piles of limp egg and bacon that seemed to have been cooked hours before. I don't mind a hotel of dubious quality but not if I'm paying 3000 rands a night.
access to the airport/ friendly staff/ good breakfast
The breakfast buffet Staff were rude and service poor
convenient Transit hotel close to airport, with reliable shuttle, reasonable rooms, nice breakfast and easy access to range of restaraunts. Price was hiked due to World Cup
Plenty of food choices and entertainment Getaroom.com screwed up the booking and there was no record of it with the Hotel. Mondior accommodated me though and were very helpful
See above remarks, also fancy rooms, breakfast fairly good. None.
The very helpful staff, clean rooms it is straight under a busy landing track for Johannesburg International airport, so not suited for people who want to sleep in a bit after a late arrival.
Adequate space in room. Wide variety breakfast. Friendly staff. Swimming pool was dirty upon arrival. Room wasn't cleaned properly the Wednesday, no fresh towels, drinking glasses were provided. The satellite channels wasn't available one evening.
Neatness and privacy of the room
free airport shuttle
Environmental, safe & secure, very friendly & helpful honest staff. Birchwood Hotel is a great hotel with great values.
Near to airport and shuttle bus service from airport and to shopping mall No
I liked the free shuttle service to the Airport and Shopping center. Also the buggy service offered to pick you up from your room in case you need a ride with all the baggage. Wake up call. The room was big as well as the bathrooms. I did not like the long wait at reception especially after a 23 hour flight. the staff in the evening were a little slack and could not find my booking, after some searching it was found. I had trouble getting a buggy to come and pick us up and had to call about 3 times to be able to get the last shuttle to the mall. The morning staff was much more helpful. THe shuttle in the morning was packed and we had to fight to get a seat.
rooms are well maintained location is good only flights move over the head recreation is good with in built ring football
The room was nice, with a real vault. Breakfast buffer was good. Room service was somewhat exotic. Extended walks.
Service, the complex has lots of outside parks, spa 24hrs, outside dinner and breakfast facilities, Shuttle service. the hight of the room.
Location Shower was dirty; airconditioner did not work; non-smoking room smelled of smoke
When I arrived at about 9 pm, the computer system was down. Although I had booked previously and had a reference number, I had to wait about 45 minutes for my room. There was no senior/management staff available to assist the staff at reception to handle the difficult circumstance, and I find this totally unacceptable!