Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
We had a peasant stay!
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
location, room and amenities. great business center should not charge for internet access
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
That it was situated next to the Rhine The extra charges, i.e. garage parking
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
The staff was very helpful. The cab driver has guided me properly to search for the check-in counters in the international Airport. The loneliness in the hotel when I checked-in made me a bit scarry. They have to improve breakfast. Moreover the location of the Hotel is in the Industrial Area, hence difficult to move around.
free internet no
Staff was very helpful. Rooms and bathrooms were very nice size and clean No free wireless internet
it was very close to the airport. the breakfast was very good. coffee and tea in the room.
We stayed at Airport Hotel Walldorf twice; the night we arrived in Germany and two weeks later on the night before we left. The staff was very friendly and accommodating especially since we had to leave at 5:30am to catch our international flight. Our rooms were nice, especially the one on our last stay. It was the best bed of our entire 2 week trip!
Location was great, breakfast was excellent, room was very clean. Highly recomment this hotel.
the fact they spoke english Cab Driver took me to the wrong Hotel
The price I chose was good, this would be the only thing I like best during my stay at the hotel. the location was a little bit far away from airport and train station.
This was our second stay at this hotel. They have an excellent breakfast and are a good value. Great for a night or two between flights and if you have a car. Some confusion about shuttle bus service or lack there of. Hotel staff arranged for a bus to take us to the airport for 15eros. None from the airport although we asked many bus drivers, finally took a cab for 21 euros. Not for a long term stay. Only a few places to eat and nothing to see if your on foot,
Everything is quite well organised. There is a personal touch by the staff. They are always eager to help you and make your stay as comofrtable as possible. Nothing in particular.
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
Great location, friendly staff. Good variety for breakfast.
very comfortable and homely good central location
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
Clossness to the Station and some of the city sights
Everything More leaflet information about sehenswurdigkeiten
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
comfort of room, availability of computers and restaurant
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
It's Location - near to airport and near to Motorway Limited food choice for dinner
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Clean & nice Nothing
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Good breakfast No free wireless internet, though listed
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
The hotels proximity to the airport Lack of parking
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Great value for money and shuttle to airport excellent.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Helpfulness of staff
wi fi charging
internet didnt work in our room
The bed is really comfortable. Toilet is clean. Free internet. No drinking water. Tap water is a bit salty. Should have at least an electric kettle for making coffee or tea.
Friendly staff, large room
convenient and easy to find small beds, not enough pillows
The Staff was very friendly and Helpfull at all times.
Really close to highway connections; strategic to whom have business with opel or hyundai/kia facilities based in Russelsheim. No possibility to have a dinner, no restaurant in. By the way there's an express take away few meters way, and several pubs, but I wonder a 4 stars hotel haven't a restaurant room!!
Breakfirst menu wans't that good.(Additonal 12EUR)
Location and access.Close to most ammenities.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
Great location and low room rates. Wish there were more hot options for breakfast.
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
near airport parking charge, Wifi only at public area
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
confort and shuttle between the airport and the hotel nothing
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
If you need an overnight in Frankfurt! This is the place!
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
I came Back, Please see my review 30th April. Hotel was so good that i returned, what more can one say Room fan during the heat wave would have been nice, room was very hot.
They have a beer garden with reasonable food and drinks and also "fine"dining" and you can walk in the woods around them.The price was good compared to alot of the airport hotels and it has personality that they don't. They lost our reservation but did have a room free and when we checked out the bill was 10 euros more so was glad we had our paperwork to get the better rate. The first room we were shown had no draperies and was right on the road by the reception so we wouldn't accept that one-seemed like the rest of the rooms did have drapes.It is not only under the runway but on a very busy-noisy road so unless you shut yourself in the room you will be disturbed.
Very quiet, very clean, with a very helpful staff. The restaurant is outstanding, with very good food and service.
In the middle of a forest but only a stone's throw to Frankfurt airport. Some good walks nearby. Excellent restaurant, Biergarten, plenty of parking. Very good value for location. A bit close to Frankfurt airport if you want to leave your windows open!
I used it as a place to stay the night before leaving Europe, it is close to the Frankfurt Main airport. You have a choice of a first class restaurant or in the summer the classic German beer garden fare. Set in a nature preserve along a stream. Will use in the future. It is close to the flights for the airport, some jet noise. No internet service, but most of all, I only had one night there.
We have stayed at this hotel before, usually in the main building. This time we were assigned to the millhouse and were given an entire apartment. It was exquisite! I had to check with the hotel staff to make sure that we were in the right room. We like the location in the middle of a nature reserve. Even though it is close to the Franfurt airport, we were not disturbed by the airplanes. The staff spoke limited English. When we asked the woman in the morning if she could give us the password for the internet, she just responded, "No," and made no effort to find out the information. Also, when asked if she could tell us something about the hotel, she again, responded, "No." The breakfast was adequate, but the food was located in another room and not convenient to the few tables set up around the reception desk. When we have stayed there previously, we ate in one of the dining rooms. Also, I said that there were four people traveling in our party, but there were only tables set for two. The hostess just shrugged.
Great location, picturesque setting. Smoke odor throughout hotel and in our room. The evening we stayed, we were placed directly adjacent to a party room where there was a wedding taking place - there was very loud music playing until 2 PM. After asking, we were offered an inferior room at the back of the hotel, which we declined. To his credit, the hotel manager did made an adjustment in our price -- but he was not apologetic, nor was he otherwise accommodating. By German standards, the breakfast was average (by U.S. standards it was very good). Please be reminded that (as indicated in hotel description) their is no internet service.
The hotel room was absolutely wonderful. We only planned on staying 1 night but was fortunate enough that our room was available for a second night.
Spacious room Some noise at night (airport?, road?.)
This was a really nice Hotel, everything was good, the room, the food,the Price for everything was reasonable, the people was very friendly and helpful we would recommend this Hotel to our friends and when we come back to Frankfurt we would stay again at this Hotel
The convenience of the hotel to the old part of town , the rail station and to the airport.Enjoyed seeing old town and visiting areas close by.
We stay at the Hammer am Bahnhof every year. Coming and going to the L. A. area these are our arriving and leaving stops in Europe. I knew Mr. Hammer, and I must say that the new management is at least as good as the old one, in serving their guests as it was by Mr. Hammer. Connections to all international train lines. Rine/Main ship tours. 20 minutes from the Airport FRA by train to Mainz.
It was very close to the train station. You could walk to the main part of Mainz in a few minutes.
Location. Right across the street from rail station and tram stops
Great location in center of Mainz ,opposite the Train station it is great for futhrer trips to Rhein region.Great value for money, clean room with air con and comfortable bed+ good choice for breakfast,makes stay at hotel Hammer nice experience.We are coming back.
The receptionist was very helpful. The continental breakfast was excellent. The shower drained slowly
Location, and we had a very nice room with a view over the transport center plaza. It was not noisy and made for interesting viewing of people, trains, buses, taxis, trolleys and bicycles all making their way to somewhere. It was picturesque with evening lighting. We used the convenience of the train station after sailing the Rhein from Mainz to Koblenz. We rode the train back to Mainz and were steps from the hotel. The restuarant was not open in the evening. It is difficult to find by car, but excellent for public transportation.
Great location. Not noisy at all (unless we had the windows open!). Great staff, very helpful and friendly. The spa was not really much of a spa...old and not very appealing.
A quiet stay near the motorway and within 2 miles of the inner city without the noice and the high prices It is a bit difficult to checkin late
The hotel was chosen as nothing else was available.
Waking up late because the location inside a courtyard was so peaceful although a stone's throw from the Rhine and busy road and railway. The walk along the Rhine into town made it a bonus being just outside the centre. Good personal service. We were asked what time we wanted breakfast!
Customer service, character hotel and good, inclusive breakfast. Close to bus Bit of aeroplane noise
problems are solved quick and easy. Very friendly staff during our weekend stay there were 3 weddings.!
Wonderful look and wonderful food. We received excellent service after we found the desk clerk. Hard to find. Hotel desk staff difficult to locate.
is something to like at this hotel??? very, very dirty rooms with bad smel, in the bathroom you can find shampoo from a hotel of Tunis, hair conditioner from a French hotel, breakfast very simply and not suficient, we don`t have possibilities to drink a water after 10 p.m.
This is our third stay at the hotel. The owner, Herr Schaefer, goes out of his way to make you feel welcome and the restaurant prepares wonderful meals. It is a lovely setting on the river. There is free WiFi in the room. There is no lift.
nothing very dirty, breakfast very poor...etc, etc.
Friendly staff. Not a luxury hotel but comfortable accomodation with character and a good restaurant.
The staff is friendly and helpful and the hotel provides many amenities for the price. It's location on the water is also nice. No lift.
The location How to get into the hotel after mid-night.
Shoud be refreshed (the rooms)
Lovely traditional hotel, friendly staff, great location, lovely split level room with balcony
The staff was all friendly especially the owner who is very nice. They even arranged for a high chair for my son's use during the 2 weeks of our stay. There was no wireless internet as mentioned in the website. They said it will be installed next year. I also couldn't make a phone call or my relatives also couldn't mak a call to the hotel, don't know why.
hotel was clean, breakfast ok, staff ok problem is the location - to far away from the center, busses are going in long time distances
Well managed hotel, helpful staff and excellent varied buffet breakfast.
Reasonable price, Italian restaurant as part of it. Decor is a bit tired.
A quiet and familiar hotel. Very clean. Breakfast was OK. There is no lift and the hotel ist far from the city center. Due to his location I consider it a bit expensive.
Hotel staff were very friendly and helpful, breakfast was adequate and location is in close proximity to town centre where restaurants and bars are in abundance with lots of things to see.
Nice hotel, nice staff. little too far away from Congress Centrum Mainz
The very nice neighborhood, very calm and residential. The downtown is 10m by walking (descending the hill). Le cartier n'est pas loin du centre ville, il faut juste descendre la colline, pas très raide. A park no far from there, green areas
good transport links and nice location
Breakfast was great. Staff were freindly and very helpful. We enjoyed our stay. Not too far from downtown. Not one thing comes to mind.
The family that owns it, it's really nice and makes you feel like being at home.
just 20 minutes by S-Bahn from the heart of Franfurt. Very friendly, helpful, multilingual owner, decent breakfast, clean room, quiet, wine cheaper than water ... getting there from Hahn airport by bus and 2 trains
Good location close to an autobahn (but far enough not to get the noise); ease of access, clean, reasonably spacious room; the receptionist was very friendly, professional, quick and spoke English well; relatively low-rise building (cca 4 stories) so one does not necessarily need to use the elevator The webpage did not emphasize that the reception closes at 10pm.
Very good value for budget hotel. Wife liked the Casino across the lot Trouble logging into WIFI, no one available after dark to assist
Overnight stay on long journey
central location; kind staff; very good price
convenient traffic,clean room
Friendly staff. Rooms and public areas were clean and smart. "All-you-can-eat" breakfast was good value. Room was small but what would you expect at this budget price?
Excellent quality budget hotel...one of the best places we stayed at on our 10 day trip around Northern Europe Out of town location and occasional low flying planes on route to or from Frankfurt airport.
The guy on reception couldn't do enough, excellent choise for an overnight stay
The hotel is very easy to access, full value for money, reasonable priced breakfast, comfortable room. Very good choice for overnight stay. n/a
The staff was friendly and helpful, especially when it came to helping us figure out the public transportation.
The boss jack is a wonderful person, and friendly.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
the staff;location;excellent breakfast
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
Quiet , close to airport / train station
It was a buisness trip and I visited an exgibition and met friends.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
Roomy room No wifi in room unless you paid
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Good breakfast and location Wi-fi at $20 a night.
Service was too good. Everything was good.
Good breakfast, clean room although they do not have the facilities for a 4-star accomodation The service was bad, we arrived at about nine in the evening and the hotel was already closed. We had to collect the key in a nearby restaurant. In the morning the cleaning lady come into our room twice while the room was looked and it was before check-out time. She did not even apologize...
Nice airer room, pleasant country area, pleasant staff It was a great pity that the restaurant was closed at the time, but we were directed to a great place 2 kilometers down the road,' The Brewery'.
excellent hotel and restaurant. rooms clean and quality interior. good breakfast and friendly staff n/a
Very friendly staff, helped me excellent. Very good breakfast.
I always stay at the Landhotel Fetzer as it is the best hotel in the Ingelheim area. I know the high standard I shall receive there. This visit I took 2 other English guests with me for our visit to Ingelheim. We completed our stay by inviting four German friends to an evening meal at the hotel. The chef must be complemented on his/her extremely high standard. I will be returning to Landhotel Fetzer for my next visit to Ingelheim. Thank you for giving me this opportunity to say thank you for a happy stay at Landhotel Fetzer.
Clean, suitable for quick stop on business trips n.a.
It was in a nice area in the contryside On the booking site it was said that the check in would be possible until 11 pm. I arrived 10.45 pm and they had closed since a while. The only opportunity was to phone the owner with an Italian cell phone (very expensive) and then I was given access to the room. In general breakfast was below the expectation, it is not a 4 star hotel, max three.
The restaurant was fantastic serving excellent food. Everything about this hotel was very enjoyable and the staff were so welcoming and friendly.
Staff, room, food, service. An excellent place to stay! no
Pleasant, quiet location. Conveniently close to the motorway Nothing