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Extremely poor customer service and aggressive manner of hotel staff and management
The layout was good and the pool/restaraunt area was very relaxing and pretty. Parking was plentiful. The staff were very friendly. A little more information about what's in the area, i.e. restaraunts etc., in the hotel rooms would be good.
The peacefulness, quietness and privacy of the resort and the lovely grounds. Easy access to beach, shopping and everything we wanted to do. Heaven on earth! Pure magic!!!
Location The Spa was not working in the first room and staff kindly relocated us to another room. However, during the night there was a problem with the hotels hot water system, resulting in no hot showers to our room. The overnight rate was adjusted by $30 without request.
The villa was large and almost everything we required The garden around the villa 21 ,inside the gate is relly bad, Needs work. the room didnt have a bottle opener and the tile floor needs a really good scrub. For the money it was expensive . we didnt get a buffet breakfast either . Website said we could get the room for 89 a night and that wasnt true
I needed a convenient place to stay following day surgery at the near-by Caloundra Hospital. The motel was clean, quiet, comfortable and room service meant I could dine in the room for maximum comfort with minimum stress. In all, it was a very good experience.
Good location, clean rooms..Pretty basic but comfortable..would stay again. They do not make your room up during your stay or clean the towels or sheets
Very clean and staff were very friendly. Recommend hotel to anyone The ponds that are around the buildings need to be desparately maintained
The position of the resort is good, the rooms are very nice and so were the staff. The fact that there is a surcharge when using a credit card. This may cause us not to come to this resort again. Not many people use cash any more and it is not made clear when booking.
I like the location, spaciousness of the Villa and the facilities in the rooms. Our stay was unfortunately too short to take advantage of all the facilities.
I was able to come and go as I liked. The room met my needs. I was able to enjoy the spa bath. It was quiet. The views of the ocean were lovely. It was close to the beach and walkways. It's handy to restaurants, cafe and convenience store etc. It's close to main shopping areas but away from all the hustle and bustle.
Good location with lovely views of the sea. Easy walking distance. Plenty of onsite parking. Luggage trolleys available and lift access to all floors. Good range of shops locally. There was a fair amount of noise from the road and shops / clubs nearby especially on Friday / Saturday night. Air conditioning was not throughout the whole apartment. Showers were over the baths and not very accessible for elderly visitors.