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The Hotel was excellant in the staff ,comfort and cleanleness The location was a bit difficult to find for someone who is not familiar with the Fife region.
The peacefullness It's almost perfect until we had our dinner. The food was ok but dissappointed with the chips, it reminded us of "MacDonald".
We stayed at the Hotel as we were guests at a wedding, and everything went very well and we are pleased to say the staff and the service were very good.
The staff on reception are very welcoming and helpful. I had booked a Deluxe room which was very spacious. The Hotel is located in a quiet area near to lovely countrside. My room was a bit cold initially.
Wireless Internet, Food
The best feature of the hotel was the staff, they were all very friendly and extremely helpful. The free WiFi was also a plus. The room was large and comfortable with tea making facilities and a modern television but for windows had only two Velux roof lights. Theses were noisy when it rained and could not be opened other than for a small ventilation louvre.The restaurant was only so-so, -pub food with limited breakfast choice.
The water pressure in the shower was awfull. You couldn't have washed a baby never mind an adult.
This is a superb hotel with excellent staff and facilities, I'm so pleased we had our dinner here and not driven to Edinburgh! It was excellent, I can still taste it. Thank you Nothing bad here. Come and enjoy.
Room was cold as was the Shower.
Clean fresh hotel that employeed staff who were willing to help and did it with a refreshing smile. Prefer to have some sports channels on TV.
Good arrival procedure, clean room Continental breakfast selection limited
On site parking Other peoples hair on bathroom floor
helpful people, clean, nice place - pub next door is excellent big flatscreen TV on in breakfast room with SKY News was a bit much!!
Helpful staff, easy to get to location, and beside an excellent pub :-) Coffee poor quality . free a breakfast , but £1.50 other times,Breakfast, not as good as it used to be !! No muffins ! The rooms edges were dusty and in need of a hoover . window sill had mildew spots on it . The toilet had an 'odour '
comfor , clean far away from edinburgh
We were visiting the Edinbro fringe festival but unable to get reasonably priced accomodation there - this was a good solution being about 30 miles away.
This was one of the best Holiday Inns that we have stayed at. The staff were friendly and helpful. The room was so clean and the breakfast was lovely with plenty to choose from. On the whole everything was excellent and I shall certainly be recommending this Holiday Inn to everyone that I know!! Absolutely nothing!!
The hotel is modern and very clean. We found the staff to both helpful and willing to help. The breakfast had a wide choice of options. We would be happy to stay again.
Good room and basic but sufficient breakfast. Food at next door pub excellent though serving times seemed long for most, not for single diners like me though Bar limited drink options.Couldnt find off sat nav so had to ring
The staff were very friendly and helpful central location for shops but far enough out of town for peace and quiet yes... bought a pint of beer and it was very expensive about £1 more expensive than the pub next door other than that no problems
Was there for a wedding Even though we asked for rooms for the main wedding guests to be ready slightly earlier they won't and we where given inaccurate information to when they would be ready.
Venue, food, surroundings and food. Value for money None
Able to control room temp. as weather had turned wet and cold. Also plenty of lounges to relax in. Everything was excellent +will return Pebbles on entrance to hotel are very awkward to walk on and ruin heels on ladies shoes. This hotel should have a pool and spa it would then be absolutely heavenly. Mentioned both these points to staff.
Our experience of the hotel was fantastic. The food was excellent and the staff couldnt have been more helpful. Overall a perfect break.
Althought the hotel was full and there was a wedding at the venue, we were not affected by any noise whatsoever. We found our stay very peaceful. The staff were excellent and the service - reception, restaurants - was very good.
Hotel Victorian design and atmosphere. Breakfast served in the large and light ballroom was nice. In a four star hotel I expected to find at least toothpaste in the bathroom but it wasn't there, unfortunately. Also the hotel website notes that toiletries are Molton Brown which they weren't; it isn't all that important of coarse but you would expect the information to be accurate, expecially that of a four star hotel. Dining places were only open certain hours and considering that the hotel is situated in the middle of nowhere, you couldn't just pop out to sandwish bar round the corner if you were hungry.
Beautiful grounds Leaky, soiled radiator, damp patch on ceiling.Intermittent scalding hot water from shower,Foul smell on stairway leading to room,location of room, no view due to high location of small window,refused access to another room - appalling as it was our 26th wedding anniversary. Wedding food - average, breakfast - poor - very limited choice.
the rooms are ultra large, very clean, original victoria features enhanced and staff are very dedicated on serving you to the best of their abilities The room service is timely but very inaccurate - they have constant difficulty managing to deliver even basic tea and toast without providing simple things like plates or knives or cups. Would also suggest if people check if conferences or functions are being held as if so the facilities for guest disappear as in our two experiences day conferences took up every facility and uunable to have a quiet coffee area for meetings
This marvellous stately home was an idyllic and well maintained stop for us on a driving holiday and was within reasonable car distance of St Andrews. My wife and I had a very relaxed time there and would very happily return. No dislikes or complaints at all
The hotel has character and the staff attitude makes your stay a very pleasant experience. The food is first class in both restaurants. The breakfast sets you up for the day ahead. Nothig to dislike.
Warm welcome, large comfortable room and excellent breakfast. None
The staff at reception were exceptionally helpful, pleasant and polite. The bedrooms need redecorating, sympathetically this time, to suit a Victorian hotel. Most of the rest of the hotel has original features and looks fine. It is near the centre of town and the High Street, not far from the railway station (just over half an hour to Edinburgh) and 5 minutes walk from the wonderful museum and Art Gallery. This has a great collection of paintings by William McTaggart and Samuel Peploe, John Lavery and jd Fergusson, amongst others - a great Art Gallery for a small town. The Snooker Club nearby and the Wedding Reception being held in the hotel were not a problem and any slight noise from cars arriving and people talking stopped before 1:00 am.
Clean, good breakfast & value for money.
the reception staff was very welcoming and on meeting the housekeeping on way to hotel room the lady very kindly offered help and asked if there was anything further she could do for us ( she did not have to do this - it was much appreciated) the lunch we had was very disappointing :( one of our dishes (chicken balmoral) was cold while my colleague had to choose a second choice as after the people on the next table to us complained about uncooked pastry the beef steak pie was no longer available- both of us were very disappointed with the meal .
Friendly reception lady gave a nice welcome. The room had real strong cooking smell coming fro kitchen below.
Value for money, very good quality none
Stayed there while attending a wedding reception which was excellent. Good food, reasonably priced. Friendly and helpful staff.
Clean, good location. Staff very good, food in restaurant good as well. Water pressure not great in shower.
Made adjustment for dirty room, desk clerk in morning was very helpful Restaurant staff in evening was rude and inattentive, asked to see menu instead told to sit down outside restauarant. Booked and confirmation for non-smoking room none available upon arrival, given two rooms to choose from one reeked of smoke other one had ashes and gum in the ashtray. Gum on side of nightstand, disgusting.
Both my wife and I enjoyed our stay in the hotel our room had the windows open when we arrived and there was a terrible smell coming from somewhere so we had to shut them making it very stuffy. As above
I liked the staff they were friendly and courteous. The window didnt shut properly and the shower was cold. The walls were very thin and so I was kept awake by noise coming from neighbouring rooms. Poor value for money
Restaurant was excellent. Food was good - at a reasonable price. Service was outstanding.
Standard of room and service
No information in the room. No newspapers to access, eg in bar.
Second stay and found same as first,very friendly and attentive staff. Relaxed atmosphere. Food excellent. On both occasions same person insisted on smoking in public areas.
The Hotel was clean. staff were very friendly and attentive. I would use this hotel again if I needed to stay in the area again
I found the people and staff were very friendly, food was excellent, and the rooms were excellent The noise from down stairs was off putting in some of the rooms we used.
Hotel was very good for the price, room clean and tidy and free wifi was real bonus