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the availability of Arabic speaking tours guide & the kids indoor play area what really bothered us was the a/c unavailability as it was winter season and the ac system was turned to heaters only so the rooms were hot and needed cooling.
The staf service is very bad Nothing
location room view
the size of the room was fair. the staff of the hotel do not speak english at all. at the time of booking we selected a non smoking room. but we have been given a smoking room that we couldnt stand beside that the A/C was not working at all we suffered some heat that deprived us from having a good sleep. of course we couldnt communicate with them cause no one in there speak english. so we checked out the next morning.
Very good hotel,one small complaint the air conditioning wasnt working in our room. Air conditioning wasnt working
The word perfect says everything about it. Moreover, the staff are friendly and helpful. Nothing in mind that we didn't like about it.
it has good staff, speack english, excellent rooms, excellent breakfast with big resturant, and good cleanning Its price is high.
The excelent vue from the restaurant on the 8th floor;
The kindness of the staff
swimming pool, Luzz Bar, sauna Seher in Luzz bar
The location was the best what they could provide. The service and the attention of the staff was terrible.Some of the amenities have been not replaced or unfunctionable. One day they did not replaced the slippers the other day hand towels. The room was not prepared for 2 men it was prepared for a couple. Complimentary waters have been only replaced if we remind them. Between sauna and thermal pool was far to eachother so that I could catch a cold. Many other services were beyond a five star hotel.
The quality of the room, the superb leisure facilities and the friendly and attentive staff.
The best hotel in Bursa. The Manchester United team also stayed during their champions league match. The best hotel in Bursa.. Very good level of comfort and services. Great SPA.. The gym could do with some more weights..
Staff and hotel service are very nice. Location is close to the center city. Particularly, spa center is wonderful for enjoying masage and relaxing. It is so far from IDO shipment, however, there is no free shuttle bus.
The spa facility. I had massage which was superb. made to feel very relaxed. As they say tap water not suitable for drinking, only supplied 1 small bottle of complimentary water for 2 people during whole of stay.
the staff was rude hotel is crap i will gives 3 star rather than 5
XVth century Turkish Hammam inside the hotel... The staff do not speak any English
clean,in the city centre,good breakfast high pricing,not enough spa facilities
the hotel locoation is outstanding, the facilities provided is really excellent, and the rooms were clean< my family and were injoing our stay in this hotel. The hotel has lost my passport; they were missed placed with other guests. I had to catch the bus to Abant. The passport was sent to me the next day and I was charged $120 for that. As a five star hotels I was expecting a better service and free of charge to rectify their mistake.
The room had it's own balcony, was nicely furnished, comfortable and well lighted. The location of the hotel as shown on the booking.com website is incorrect. When directions were requested on the phone the person's English language was so inadequate that he could not give directions but instead said just to come to the vicinity of the hotel, park and ask for directions. Of course, with wrong initial directions no one could find the vicinity of the hotel. Two hours later the hotel was found.This hotel is not for the lone traveler but is designed for wedding receptions, large gatherings, and tour buses. We had requested a double bed. We were assigned a twin bedded room. After an extended and unpleasant exchange with the front desk we were finally given a double bed room.
The Turkish Hamam is good, Only The hotel was Old, Hot ( AC was very bad) and fair clean
its comfort hotel . big rooms . near shopping mall slow flat
The english speaking staff member who offered to change my room & answered any queries. The balcony doors that opened to a big view over the outer city. In many ways this is a very minimalist hotel and this includes the breakfast.
Comfortable room, good service, fantastic breakfast
Central location. Helpful and friendly staff.
clean, near central Staff, who can speak english, is very few.
room exellent no swiming pool
the garden with lavenders, the free hamam although i didn't use it, breakfast was great, room was great, loved the pictures in my room and in the lobby, Salman the Turkish guide that speaks arabic is a great person and he arranged tours for us and his way of greating people is great. there is a near supermarket and two malls (one is near but the other is around 1 KM away) (i only stayed for two nights and i think they are not enough to utelize all the facility especially that we used to be outside most of the day and come back only to sleep) staff were not friendly (don't get me wrong please, they were professional, polite, helpful but they miss the friend quality), location is not close to the city center, i wished you had a discount card for gusts (if you have one, nobody infromed us of), the lady in the gym dosn't speak any english, we wanted to ask about turkish hamam but we couldn't communicate with her!!,
Prompt service of the staff Some reciption staff are not well trained and make some confusion
Because we have a three children, we were trying to have a two connected rooms, but they only have two connecting rooms in the whole hotel, and it was not vacancy. !!!!!!!!!!!.
Very good comfortable room, excellent breakfast, valet parking service. For hotel guests with car, easy to find and to get to/from the hotel.A new room was given without hesitation, after the first room turned out to have been occupied by smokers. Location far away from the center of Bursa in a commercial area opposite the bus station. A bit pricey and the usual lack of personality one finds in 5-star international hotels.
very good and nice hotel
big size room, nice bathroom, and stylish fureniture
it is close to a mall that have verity of food courts.
hotel is new and clean. the rooms are big. did not find any english news paper or magazines any where in the hotel.