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the size of the room was fair. the staff of the hotel do not speak english at all. at the time of booking we selected a non smoking room. but we have been given a smoking room that we couldnt stand beside that the A/C was not working at all we suffered some heat that deprived us from having a good sleep. of course we couldnt communicate with them cause no one in there speak english. so we checked out the next morning.
The staf service is very bad Nothing
swimming pool, Luzz Bar, sauna Seher in Luzz bar
Very good hotel,one small complaint the air conditioning wasnt working in our room. Air conditioning wasnt working
location room view
the availability of Arabic speaking tours guide & the kids indoor play area what really bothered us was the a/c unavailability as it was winter season and the ac system was turned to heaters only so the rooms were hot and needed cooling.
The kindness of the staff
it has good staff, speack english, excellent rooms, excellent breakfast with big resturant, and good cleanning Its price is high.
The excelent vue from the restaurant on the 8th floor;
The word perfect says everything about it. Moreover, the staff are friendly and helpful. Nothing in mind that we didn't like about it.
Staff and hotel service are very nice. Location is close to the center city. Particularly, spa center is wonderful for enjoying masage and relaxing. It is so far from IDO shipment, however, there is no free shuttle bus.
The location was the best what they could provide. The service and the attention of the staff was terrible.Some of the amenities have been not replaced or unfunctionable. One day they did not replaced the slippers the other day hand towels. The room was not prepared for 2 men it was prepared for a couple. Complimentary waters have been only replaced if we remind them. Between sauna and thermal pool was far to eachother so that I could catch a cold. Many other services were beyond a five star hotel.
The best hotel in Bursa. The Manchester United team also stayed during their champions league match. The best hotel in Bursa.. Very good level of comfort and services. Great SPA.. The gym could do with some more weights..
The spa facility. I had massage which was superb. made to feel very relaxed. As they say tap water not suitable for drinking, only supplied 1 small bottle of complimentary water for 2 people during whole of stay.
The quality of the room, the superb leisure facilities and the friendly and attentive staff.
The room had it's own balcony, was nicely furnished, comfortable and well lighted. The location of the hotel as shown on the booking.com website is incorrect. When directions were requested on the phone the person's English language was so inadequate that he could not give directions but instead said just to come to the vicinity of the hotel, park and ask for directions. Of course, with wrong initial directions no one could find the vicinity of the hotel. Two hours later the hotel was found.This hotel is not for the lone traveler but is designed for wedding receptions, large gatherings, and tour buses. We had requested a double bed. We were assigned a twin bedded room. After an extended and unpleasant exchange with the front desk we were finally given a double bed room.
clean,in the city centre,good breakfast high pricing,not enough spa facilities
the hotel locoation is outstanding, the facilities provided is really excellent, and the rooms were clean< my family and were injoing our stay in this hotel. The hotel has lost my passport; they were missed placed with other guests. I had to catch the bus to Abant. The passport was sent to me the next day and I was charged $120 for that. As a five star hotels I was expecting a better service and free of charge to rectify their mistake.
the staff was rude hotel is crap i will gives 3 star rather than 5
XVth century Turkish Hammam inside the hotel... The staff do not speak any English
The Turkish Hamam is good, Only The hotel was Old, Hot ( AC was very bad) and fair clean
Central location. Helpful and friendly staff.
The english speaking staff member who offered to change my room & answered any queries. The balcony doors that opened to a big view over the outer city. In many ways this is a very minimalist hotel and this includes the breakfast.
its comfort hotel . big rooms . near shopping mall slow flat
Comfortable room, good service, fantastic breakfast
clean, near central Staff, who can speak english, is very few.