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The breakfast-team was excellent as always! Thanks a lot!
We really enjoyed our three nights stay in Hanseatic Rügen. Location, building, surroundings, staff, romm (balkony, sea view), pool and parking - perfect.
Wonderful room with kitchen and sea view,Excellent restaurant and buffet breakfast. First class spa facilites and pool.Easy walking distance to the beach
Friendly staff, nice building and facilities. Tranquil surroundings.
The hotel was lovely but unfortunately we couldn´t sleep for the two nights of the weekend due to the weddings being held there. Loud music and people outside meant even witht he windows closed it was too noisy to sleep! Surely it´s not fair on the other guests to hold weeding receptions here! The hotel was lovely but unfortunately we couldn´t sleep for the two nights of the weekend due to the weddings being held there. Loud music and people outside meant even witht he windows closed it was too noisy to sleep! Surely it´s not fair on the other guests to hold weeding receptions here!
Liked almost everything, friendly staff, parking facilities, room size, location, wellness, restaurant. The lack of air conditioning in the room. We stayed in the hotel while temperature hovered around 25 Celsius at night. During check out they initially did not accept my american express card.
drive around to see Rügen - walkaround looking at the shops -geton café, restaurant no
Nice,clean rooms,close to the beach. Breakfast You could not pay with Visa or any other credit card
Excellent staff, a good comfortable Hotel. Excellent breakfast and a good evening menu too. They couldn't take Visa or Mastercard to pay our bill, although we knew this in advance it was still a bit of a pain.
God location, close to the sea. Friendly welcome.
The hotel and its staff were outstandlingly good in every way.
Beautiful location. Excellent rooms and service. No snacks after 10 o'clock.
Superb, new facility, to top standard of comfort. Receptionist met us at the door and took our bags in on a trolley - a very nice touch.Piano bar some nights and very comfortable lounges Slightly annoyed at having to pay €3 per night for car parking in the hotel's own compound. Would have expected this minor charge to be included
Exellent service from a highly motivated staff in a total relaxed atmosphere.
Quiet place, nice design, friendly people, very good breakfast, nice swimming pool, good sauna
Well kept hotel. Very difficult and dangerous acess to the beach;the hotel is situated high on a cliff.Very mediocare food.
The room with balcony with seaview, plenty of space, close to the beach and the village. Staff rather reserved except the nice receptionist at our arrival.
Location and water views arevery nice. It was nice to have a balcony with a view. Bathroom was newer and very clean. Great proximity to beach. Restaraunt and bar wew very nice. Furnishings and decor in room was dated which is a big drawback for me. I would recommend this hotel but note that it is slightly dated in the rooms. Spa was modern but very pricey.
Very good location close to the sea, rich breakfest buffet, three indoor pools, two of them with thermal watter. We visited this hotel for the second time. This time our family room was much smaller, located just above the main entrance to the hotel, thus there was a noise especially in the morning.
Very nice staff at the reception. check in/out times were too late/early: 16:00 to check in and 10:00 to check out.
Am Freitag abend gab es Schwimmen in der Therme bei Kerzenschein bis 22:30. Sehr schöne Leihbademäntel im Zimmer. Am Samstag war Frühstück bis 11:30 möglich. Der Strand und die Promenade sind gleich hinter dem Haus. Die Handtücher im Bad waren dünn. Keine angenehme Duft in der Eingangshalle. Parkplatz kostenpflichtig.
Nice location closed to the sea, very good breakfast buffet, spacious and clean family room, professional and nice hotel staff
The location of the hotel is excellent. On the beach and right in the city. The staff was very friendly and quite helpful. Every morning at about 6:30, a member of the staff unlocked the outdoor tables and chairs which had been chained together. This woke me up earlier than I wanted since my window was open.
very nice rooms, very clean, nice design. lovely shower. it says that it is facing the sea but that´s not true, there were no views from the room. very different to the picture they show. it´s not really recommended for wellness because it doesn´t have y pool or jacuzzi, only saunas and paid massages.
great breakfast and great location, helpful staff although did not speak much english but very nice, free taxi from banhoff to hotel and back people ignore the no smoking rules especially in the restaurant but that is all of Europe it seems
We stayed here to treat ourselves and it was well worth it, we were located in the new building at the back of the villa and the room was excellent. The food in the restaurant was so good we ate their every night and the added extras like use of the sauna and breakfast helped make our stay extra special.
Good location and friendly staff. Room and bathroom was not as clean and well maintained as it should have been for a 4-star hotel, but okay.
Marita was great YesYou will get a notge re this.
Nice and comfort The room was to small
Everything. Especially the spa area. Great location, wireless internet worked great, friendly staff, nice breakfast buffet. Nothing.
I enjoyed the lunch /snack that they serve There was no swimming pool it is a plunge pool, very misleading, no atmosphere and rooms for the price ridiculously small
The location only A five star hotel with no air conditioning - 35 degrees in the night and we had no sleep. staff were arrogant when we complained - though did change the room but no difference. room small - breakfast poor.
location, design No A/C, Sauna & Steam bath out of order, Staff very professional but to cold, insufficient bath set, bed linen not changed for 4 days
Good location nearby strand, apartment absolutely suitable for family holidays (2+1), nice staff, good breakfast and even better half-board (buffet), several restaurants and bars, aquapark (small-one ;)). If you book only night-beds then you have possibility to choose everyday whether you want to have an brakfast or/and dinner at afternoon. Of course you pay then extra fee, but it gives you the flexibility to eat the dinner somewhere else than at hotel if one wish so. Dog-friendly place, as whole Ruegen is. Half-board: I was really suprised that besides you pay normal fee, you have to pay extra for non-alcoholic beverages, I can understand extra fee if you want bottle of wine... but... tea or orange juice??? (at breakfast those drinks are free). If you rent an apartment the cleaning-service requires extra-fee. Parking: extra fee. City tax: extra fee. So be prepared for "hidden" costs ;)
It's close proximity to the Main Railroad Station, it's close proximity to the Car Rental agency, and close proximity to shopping and city district of Binz. Several choices of restaurants were available within the hotel complex.
The welcome was excellent. We were very satisfy with the courtersy and friendliness of when we were not happy with our room location. Immediately the staff oblige to accomodate our preferences for an upper floor room rather than a ground floor location. None
The room, the breakfast and facilities were very good. The location of the hotel in relation to Binz Hauptstrasse was excellent, just a short walk from the centre. The parking was a little on the small side and only just managed to get a parking place there some evenings. Otherwise everything else at the hotel was great.
beautiful, comfortable, spacious and excellent price compairing to other cities in Germany! more parking space would be nice
hotel ver good- food and service excellent all was perfect
The Hotel Staff were perfectly descent and helpful, the hotel is extremely well located, breakfast buffet is very nice All touristic info is written in German even the hotel website
A very handy hotel witha great atmosphere in the centre of Binz.
I liked that the hotel was close to "strandpromensde" restauranges and shopping. Very small parking facilities - but they offered valet parking 5 Euros/day
Nice clean hotel. The food and drinks at their restaurant was very good (and not too expensive). Highly recommended. Be aware though, beds are rock hard (but that seem to be a german thing in general).
Friendliness, comfort, the fantastic breakfast buffet
Very friendly and help full staff.
very nice hotel and location. excellent Wellness areal
Wonderful location, great facilities (25m swimming pool, spa etc.), delicious buffet breakfast, huge choice Check your bill! We were charged for items we hadn´t bought, overcharged for bike hire and restaurant meals. But when pointed out the staff did adjust bill. Beware ordering still mineral water in the restaurant. 7.50 euros per litre bottle - outrageous!
The Spa area, breakfast were great. hotel is nearby the beach. There is only one road to where the town which hotel locates. There was 2 accidents on the day of our arrival, and the road was closed for hours w/ hundreds of others. Nothing wrong w/ the hotel location, more to say something wrong w/ the infrastructure of the Island Ruegen.
This hotel was very comfortable and good value at the rate we paid. The spa was good and the rooms, although old fashioned were very comfortable. This hotel is an enigma. Whilst in place it is very elegant and the food was excellent, the hotel owners obviously were trying to keep the cost of staff down. The gardens were not well kept, there were few staff around the hotel and those that were there worked long hours. The room was not tidied very well each day. Eg towels left where they hung and not changed. Supplies not replenished. In general this was a once 5 star hotel that was keeping its costs down to attract more visitors (worked because very full) so good value compared with other similar hotels but not 5 star anymore.
Warm personal welcome by staff and management, friendly and helpfull in all matters, good food at the 2 restaurants, breakfast was complete, including champagne!
the friendliness of the staff
Very clean, good facilities Our companions were given a smaller room next to the lift. Seems unecessary whewn the hotel wasn't very full
We just liked and enjoyed every minute of our stay!!!
The hotel is superb in any way. The service, the friendlyness of the staff and the phantastic breakfast.the hotel is very quiet in the winter and the spa/pool is very inviting and the spa treatment was great! Great hide away for relaxation.
Rooms are comfortable and clean, good atmosphere of the hotel Hotel staff does not speak english
Staff and Rooms were outstanding. Less than a 5 minute walk to the beach and over a dozen diffrent eateries. Clean quiet and comfortable, this place gives you way more service than you pay for. Parking is limited at the hotel (5 -6 spaces) but the assigned parking lot is only 2 minutes from the hotel. Be sure to bring your pocket dictionary the staff tried their best but speak almost no English (but thats part of the fun isn't it?) Only 1 high chair but we were the only ones who used it so just keep in mind if traveling with a small child.
The staff were very helpful and made a special arrangement to cater for my arrival after the time their reception closes. The breakfast was very good, something I think is very important to start the day well.
Really helpful and felxible staff. Excellent location and a wonderful seaside resort. Not enough onsite parking