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Cleanliness of the room. The site I reserved on said king or two queen beds. We had 3 people and were assigned a king bed in a smoking room. They said queen beds were in a single room. Get a room really messed up.
clean room when booking they said that they had a pool, no. when at front desk, the man just laughed and said that it always happens. Charged $12 fee when checking out, asked what that was for and answer valet parking, I was on my Harley, and none of them was going to park it. went to cage to change a $100, lady behind said I would have to wait for other line, because I was not a member, waited 10 min and I was only behind one lady trying to cash a bad check, so I will never go back to that hotel........
Friendly staff, comfortable beds, CLEAN, Free Internet Wi Fi Parking lot is very large and you must compete for a space with gaming visitors
Cool casino Extra charge of $11 for a 'luxury fee'. It wasn't that luxurious.
Most comfortable bed for a hotel I've ever slept in! Restaurants were less than par
Room confort Beds were to soft
The hidden fees. We were charged additionally for "amenities". the restraint prices were high for average food. Wouldn't stay here again.
The hotel was beautiful, they did an excellent job of staying true to the time period. They were very friendly and helped us with whatever we needed no matter the time of day. Beautiful beautiful room!!
The owners were very nice and accommodating. The building had a great deal of character. The TV did not have cable or satellite.
Nice desk lady
Hot tub was so nice and breakfast was great! Renovations were appreciated. Unforunately, they charged a premium for a king bed.
The exit door was not working.
a) Breakfast was adequate b) Close to a casino c) Staff was very friendly unlike most hotels I would still stay in this hotel again in spite of the things I found lacking in the room a) Several miles from the main freeway 24 and not easy to find unless you had directions. b) Bathroom Shower head pipe was loose in the wall and not secured to wall framework. c) No exhaust in bathroom. d) No microwave or fridge in room.
Front staff at evening check in was nice and polite. There was a roach in the bathroom, a long black hair ( I have short light brown hair,definitely not mine) in between the two plastic wrapped coffee cups. I booked the room for $----so I was not expecting a 5 star resort but this was unacceptable.
Location Rooms were dirty,carpet was NASTY,refrigerator smelled like mold,tub was NASTY. Pool was way overcrowded and no one said anything, kids jumping over my head with my 3 yr old kid in my arms. Pool was cosmetically in bad shape. Staff was ok. DISSAPPOINTED
I liked, who was at the front desk. She helped answer my questions with great speed and seemed to have a good repore with the manager who was there to make sure all visiting guests were happy with their rooms and the service. A superb hotel.
Friendly staff and excellent location Carpet was dirty in the room, shower was dirty and half the channels on the tv were very fuzzy.
Very reasonable price and excellent location
Quick check-in Luke-warm water, paper-thin walls, roaches, lack of safes, eyelashes all over room.
Good shower. Good wifi. Quick check-in. Very hard to find. No signs directing to location. Long ways from highway. Pillows uncomfortable. Some lights and electric sockets in room did not work. Television picture not clear.
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Clean comfortable rooms, the wireless internet works, nice breakfast, building maintained very well, close to the freeway.
Simply put...we loved this hotel. Not only would I recommend this place to people, but I already HAVE and will continue to do so!
Nice clean room, friendly helpful staff. Good breakfast selection
The stay (two nights) was very pleasant. The staff was helpful and friendly.
The room was large & clean, but lacked a refrigerator or microwave. The air conditioner from the room above us, dripped onto our air conditioner all night long, with a constant ''thud''! Children in the room above us could be heard when they ran around. The continental breakfast had items missing each morning that we were there, but it was very good. Very friendly staff! I would recommend this hotel to anyone visiting the area.
The room was clean and comfortable...check in and out was quick and easy.....great place to stay.
The front dest guy was very helpful & knowledgeable about the area. The room was clean, but the air conditioner hanging out the window above our room dripped onto our air conditioner all night long! The breakfast was good but each day there, something was not available. I would recommend this hotel to anyone going to the metropolis area. Right next to the interstate.
The staff was really nice and informative. I was happy to see that the room was clean and fresh. The hot breakfast was a surprise, they had scrambled eggs and bacon!
This, our first stop on a 1700 mile trip, was an excellent choice. The hotel is fairly new, the room clean and well equipped, and beds very comfortable. Even though we were towing a UHaul trailer, there was ample well lighted parking. Excellent breakfast included.
The hotel was in a convenient location, just a couple of miles outside of the heart of Metropolis and right near the highway as well. The place was nice, the breakfast was good, and I love a place that serves coffee throughout the day.
The hotel staff are very nice people. There were very few guests there, so parking was no problem. Also, the location was great for all of our planned activities. Nice furniture, microwave and little fridge. This hotel needs more improvements than the advertised updating. The room had roaches. Not sure how healthy the hot water was as it left a green stain in the sink and tub. The linens were all stained the same green. The only breakfast was cold cereal.
The hotel is conveniently located. Parking was simple. There is a restaurant and a gas station/convenience store nearby. The 'king' mattress in our room seemed new, very comfortable & was nicely made each day. Room carpet very dirty, corners & baseboards not vacuumed in a long time. Bathroom floor less than clean when we arrived, did not get swept or vac'ed in our 3 nights there. Shower was hand-held only & barely worked. Towels stained & very thin.