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The front desk staff were extremely friendly and helpful as was the pool lifeguard. Great fun, family atmosphere. Loved the lego in the lobby and playground for the kids. We stayed the night before heading to the zoo and had a ball...lots of fun! Although the rooms were nice we found our A/C unit to be very loud & disturbing throughout the night although the room itself was very nice. Breakfast in the cafeteria was pretty expensive without the meal deal tickets & line-up was ridiculous.
The pub had great food and a very friendly wait staff fluent in English. Our server was outstanding. No.
L love this hotel. It is clean dans staff are responsive to our needs. noe
Staff was very accommodating. It was too far from the Olympic Horse Park so we moved to Bromont.
Close to facilities and down town Granby. Easy acces from the highway. The personnel was very friendly. Our room furniture (Chairs) and carpet were very dirty and no hair dryer as specified in the ad was not available.
Visiting the Granby Zoo Beds were too hard, not enough linens, cleanliness was an issue, no instructions in the room for services, no clock, no hairdryer
Asked for a room with 2 double beds. Only got 1 room and a pullout. Not enough pillows. Very run-down. Needs updating.
We like the breakfast and the Spa. We also like the fact that it was close to 'ski bromont'. Tey let teenagers play around in the spa/swimming pool area. They were a bunch of young hockey players on tournament. I don't blame the kids for having fun but I think the hotel made a very poor choice in letting them stay they during Valentines' Weekend.
Nice design to the property. Location is good, right next to a lake with great walking & cycling paths. Room could have been cleaner. The ice bucket was moldy! Granted, there was a plastic bag to put in it, but it was a bad visual. When I mentioned this to the front desk clerk, she brushed it off as no big deal. Glad I drink my whiskey without ice!!!!
excellent service/sauna/pool/hot tub. english &french. nothing.
Kids loved the hot tub in our room. I was under the impression that breakfast was included however when the kids went down for breakfast they where offered yogourt and a toast or yogourt and a bagel. That's not breakfast, that was definitely false advertising. Definitely a turn off horrible
Very beautiful! The poor bed ans sofabed quality, No children entrance in the spa pool, no service for the baguage
The place was clean and the room spacious. The staff dont like the kids. They did not have the right to laugh high in the spa at 3 pm, we were alone, no strangers. The maid even ask one kid to wipe the floor cause there were water !
the staff was very friendly and helpful. Well far from ski hill, with no alternative transportation