Pros (+) Beautiful facility.
Cons (-) Hallways and rooms in the older section need more of a sound barrier as sound echos through the hallway and I was next to loud neighbors.
4 stars
Amway Grand Plaza, Curio Collection by Hilton
187 Monroe Avenue Northwest, Grand Rapids, MI 49503, United States
Grand Rapids, MI
See location+1 616 774 2000Photos of Amway Grand Plaza, Curio Collection by Hilton
Overview
The Amway Grand Plaza, Curio Collection by Hilton mixes historic charm with modern comforts to create a luxurious downtown hotel that sits on the Grand River. This hotel has been around for almost a century and features original woodwork and iron along with a 29-story glass tower. The hotel connects to Van Andel Arena via skywalk, and DeVos Performance Hall and DeVos Place Convention Center are steps away.
The Amway Grand Plaza, Curio Collection by Hilton features The Kitchen, a restaurant by Wolfgang Puck. Guests can also visit Cygnus27 for South American cuisine and beautiful views of the city skyline. Ruth’s Chris Steakhouse is also onsite for hand-selected high-quality steaks and delicious homemade desserts. The hotel has an onsite salon and spa, as well as a heated indoor pool, two hot tubs, and a sundeck that overlooks Grand Rapids. There is a fitness center and rooftop sports courts available to guests, as well. The Ambassador Ballroom is a popular choice for weddings, seating up to 1,100 guests and offering A/V equipment onsite.
The Amway Grand Plaza has 682 guest rooms, which include a number of accessible rooms and five types of suites to choose from. Rooms offer stunning views of the city and the river, and preference can be chosen at the time of booking. There are also four shops onsite, including a men’s shop, two ladies’ boutiques, and a gift shop. Plus, it is within walking distance to all the best downtown attractions.
Latest deals for Amway Grand Plaza, Curio Collection by Hilton
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Amway Grand Plaza, Curio Collection by Hilton
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Services and conveniences
- Conference rooms
- ATM on-site
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
- Designated smoking area
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
General
- Family rooms
- Sea view
- Seating area
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Basics
- Free Wi-Fi
- Internet
- Free toiletries
- Heating
- Adapter
- Air-conditioned
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Hot tub
- Indoor pool
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Things to do
- Gift shop
- Beach access
- Evening entertainment
- Beauty salon
Parking and transportation
- EV charging station
- Parking
- Valet parking
Bathroom
- Shower
- Hairdryer
- Bathrobe
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Family friendly
- Kids meals
- Kid-friendly buffet
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Amway Grand Plaza, Curio Collection by Hilton
8.2
Very good
928 verified ratings
Wonderful
503
Very good
116
Good
107
Okay
57
Fair
49
Mediocre
41
Poor
55
Summary of reviews
Guests say
Guests appreciated the great location and excellent service provided by the staff. However, many expressed dissatisfaction with parking difficulties, long check-in times, and issues related to room cleanliness and comfort.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
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Pros (+) My wife and I celebrated our anniversary there. We had our kids with us the first night. The room was comfy and the kids enjoyed the playing the the pool. After dropping off the kids, we had a second night to ourselves. The staff were great and we loved the room.
Cons (-) The pool was cold. I mean, COLD! My daughter's lips turned blue! It didn't stop her from playing, but it really limited me in playing with her in the water.
Pros (+) Nothing
Cons (-) I was traveling on business for a conference. My outbound flight was canceled due to bad weather, and I wasn't able to get in until the following evening which would make me miss the entire conference. So I called the hotel to explain my circumstances. However, the hotel has a strict no-refund policy no matter the situation. They were completely unwilling to provide a refund, partial refund or eve...
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Pros (+) lots of amenities with pool and racquetball park
Cons (-) hotel oversold and did not have room booked
Pros (+) The lobby and common areas are beautiful and impressive.
Cons (-) Our room was dated, smelled like a mix between cigarette smoke and mold.
Cons (-) We had problems with billing for additional activities
Pros (+) All staff was very friendly! Loved walking through the skywalk to the BOB! Beautiful hotel!
Pros (+) The location & the staff
Cons (-) Every room is definately NOT worth $200/night. When you're in the tower, on the 20th floor & have a beautiful view of the city / river / area it's one thing, but on the Pantlind (old) side - the fourth floor affords you a view of the parking garage across the street, a tiny room with, what feels like, a water closet for a bathroom and barely room to turn around.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at the hotel?
The hotel features The Kitchen by Wolfgang Puck, Cygnus27 for South American cuisine, and Ruth’s Chris Steakhouse for high-quality steaks and homemade desserts.
Are there any concerns about cleanliness at the hotel?
Some guests mentioned concerns about cleanliness, such as dirty areas in the room and bathroom, as well as issues with the shower and hot tub.
What are the unique amenities offered at the hotel?
The hotel offers an onsite salon and spa, a heated indoor pool, two hot tubs, a sundeck overlooking Grand Rapids, a fitness center, and rooftop sports courts.
What can guests expect during the low season in October?
October is considered the low season, which may offer quieter surroundings and potentially lower rates for a visit to the hotel.
Is parking available at the hotel?
The hotel offers parking, including valet parking and an EV charging station, but some guests mentioned concerns about the cost of parking.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river comes highly recommended.
Explore Nearby Attractions
The hotel's location is within walking distance to various downtown attractions, making it convenient for guests to explore the area on foot.
Consider Room Selection Carefully
Some guests suggested requesting a room in the tower for a more modern experience, while others preferred the historic charm of the original Pantlind side. Consider your preference before making a reservation.
Be Mindful of Noise Levels
Some guests reported noise disturbances, such as music from the club downstairs and a spotlight shining into their room. It may be beneficial to inquire about potential noise issues when selecting a room.
Check for Room Amenities
While some guests enjoyed the comfortable beds and beautiful views, others noted the lack of in-room amenities, such as a refrigerator or coffee maker. It's advisable to clarify the available room amenities before arrival.
Dining Options
Guests appreciated the variety of dining options within the hotel, including restaurants and a coffee shop. However, some mentioned issues with cleanliness in the room and the availability of continental breakfast.
Consider Parking Alternatives
Guests found the parking expensive, and the garage filled up quickly, leading to inconvenience. Exploring alternative parking options in the area may be beneficial.
Spa and Wellness Facilities
The hotel offers an onsite salon and spa, as well as an indoor pool, hot tubs, and rooftop sports courts. Guests looking for relaxation and wellness amenities may find these facilities appealing.
Accessibility Considerations
The hotel provides increased accessibility and offers accessible rooms with features like roll-in showers and elevator access. Guests with specific accessibility needs may find this information helpful when making a reservation.
Address Noise and Cleanliness Concerns
Some guests mentioned issues with noise levels and cleanliness in certain areas of the hotel. It may be beneficial for the management to address these concerns to enhance the overall guest experience.
Location
187 Monroe Avenue Northwest, Grand Rapids, MI 49503
What's nearby
- DeVos Place149 yd
- Grand Rapids Art Museum236 yd
- Plaza Towers368 yd
- La Grande Vitesse398 yd
- Roger B. Chaffee Planetarium421 yd
- Grand Rapids Public Museum426 yd
- Van Andel Arena434 yd
- Gerald R. Ford Presidential Museum0.3 mi
- River House Condominiums0.4 mi
- Beckering Family Carillon Tower0.5 mi
- Interurban Transit Partnership0.6 mi
- Cathedral of Saint Andrew0.7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Amway Grand Plaza, Curio Collection by Hilton
Low season | April |
|---|---|
High season | June |
Average price (weeknight) | $266 |
Average price (weekend night) | $267 |
When to book a room at Amway Grand Plaza, Curio Collection by Hilton
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.4 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Grand Rapids Gerald R. Ford Intl |
Distance to airport | 9.2 mi |