Grand Rapids Car Rentals

Pick-up
Noon
Drop-off
Noon
Compare vs. KAYAK all | none

Grand Rapids car rental reviews and directory

Budget
budget
Car rental reviews:
Good (8.1, 10 reviews)
Car rental locations in Grand Rapids:
3 locations
Budget
Locations in Grand Rapids
2640 Alpine Avenue Northwest
+1 616 647 9991
2740 28th Street Se
+1 616 975 3466
5500 44th Street Se Unit 9
+1 616 233 6336
  • 8.2
  • 8.2
  • 8.6
  • 7.4
  • 8.0
Recent reviews
8.0 Good
Jan 22 2016
Cons: my experiance with the grand rapids office was satisfactory they had a pleasant helpfull counter personal. clean office and fast service.
7.2 Good
Jun 15 2016
Cons: The rental place was close, had to go to GRR which was still open and had to bay $50 more.
5.2 Okay
Jul 7 2016
Car was great, but ruined by service
Pros: The car was clean and ready to go when I got there. It ran well, and was fuel efficient. Did not smell of stale smoke, and there were no mechanical issues.
Cons: This was the worst car rental experience I have ever had. It started Sunday morning when I was picking up my car. I was greeted at the desk by a gentleman "in training". He was wearing a dirty pair of jeans, an old Detroit Lions Tee Shirt, and a baseball cap. Very unprofessional. After fumbling with my information for a while, a lady finally came around to help out. After some more training and a lot of waiting (35 minutes!), I was shown my car. After I checked out the vehicle I went back in to finalize the rental. I was informed at that time that I was not able to park my personal car on site. What?! I'm renting a car from you, but yet I have to find somewhere else to park? This was a huge inconvenience to my and my family. The lady said I could go park at McDonalds down the road because "the manager there is cool with it". I have two problems with this: 1) There is no proof that McDonalds or any other private property where I choose to park would not tow my vehicle if left unattended for 4 straight days and 2) There is absolutely no notice that this is the case when booking the vehicle. So not only do I have to have my wife drop everything to come get my car, but she also has to inconvenience a friend to come down and get my car so it does not get towed. THEN, they have to drive my car back to McDonalds before I get home so its ready for me. Not very easy to do when she works full time and we have two young children. To top it all off, it was pouring rain, so I had quite a ways to walk after moving my car from the Budget lot to the McDonalds lot. The car was clean, and ran well, but that is about the only highlight of my experience. Your customer service continued to disappoint me when I came to return my vehicle. I filled up the gas tank to the top less than a half mile away. When asked if it was full, I said yes. The same lady asked if I was sure because they will charge me $9.89 if they take it there and ANY gas fits in. I explained to her that I filled it to the top, but it might be possible to fit a tenth of a gallon in there or so. She said it was up to me, but I will most likely get charged. So I am basically forced to go put more gas in (which ended up being 0.24 gallons) and bring it back. I made sure it was overflowing from the nozzle so I did not get charged any further. Hopefully you can tell that I am less than impressed with my experience this week. I want to let you know that this type of customer service (and overall policy of not being able to park on site) is ridiculous. My wife and I have rented from Budget/Avis quite a few times in the past, but will now be reconsidering our options. Even if you happen to be the most inexpensive, we will most likely choose another company so that when we travel for work or vacation we feel valued and appreciated. Please feel free to contact me should you have any questions or concerns about my experience.
10.0 Excellent
Nov 8 2015
Budget car rental
Pros: Booked off kayak and was a great deal, brand new car with 153 miles, cute little white Kia
Cons: The headlights did not automatically come on at night and I never thought about that since most cars do that, I should have checked that out before taking off during the day, was in downtown Chicago at the time...yikes!
10.0 Excellent
Dec 7 2015
Pros: low rental price and in terminal pick up
Cons: Confusing to go over to Avis desk and car pick up area when your are focus on finding Budget
10.0 Excellent
Jan 4 2016
Found the car cheaper here than anywhere
Pros: Great value with car very comfortable.
4.4 Okay
Jun 13 2016
Haven't rented a car in decades...
Pros: I liked the car I received instead of the Ford Focus I had reserved months in advance.
Cons: Grand Rapids: The agent spoke so fast I didn't know what I was getting or what was optional. I didn't understand the prepaid fuel option, but chose it anyway.
6.0 Okay
Jul 14 2016
Pros: Had nice interface capabilities with our cell phones, once we figured it out.
Cons: Car was not washed, windshield wash reservoir was completely, empty, and the back security panel was broken. And I booked a compact car but got an economy (Ford Fusion). My bad for not realizing it until we were long gone from the rental place.
10.0 Excellent
Feb 18 2016
Great service
Pros: The budget rental agent Beth spyhalski was spectacular and very accommodating. I was a dedicated Hertz customer but she won my business. Good job
10.0 Excellent
Mar 31 2016
Pros: cheap!
Avis
avis
Car rental reviews:
Excellent (8.8, 4 reviews)
Car rental locations in Grand Rapids:
4 locations
Avis
Locations in Grand Rapids
2640 Alpine Avenue Northwest
+1 616 447 7739
2740 28th Street Southeast
+1 616 940 4593
5359 Plainfield Avenue
(1) 616-363-0615
5500 44th Street Southeast Unit 9
+1 616 949 1720
  • 9.0
  • 8.5
  • 9.0
  • 8.5
  • 9.0
Recent reviews
9.6 Excellent
Nov 25 2015
Great rental
Pros: The customer service was awesome. Everyone we talked with was very friendly and helpful.
Cons: The cost could have been a little lower, but the customer service helped make up for it.
10.0 Excellent
Jan 18 2016
Pros: SUV + heated up in 3 minutes:)
Cons: No N E W S directions on car
8.4 Excellent
Jul 6 2016
Ease of access to northern michigan
Pros: Price is fine and airport to airport with no drop off fee great. Agents really pleasant especially the young man in GRR
Cons: Not that dirty but still hadn't been cleaned with dirt from last person's luggage in back. Also last customer only filled the gas until it appeared full but wasn't really full.
7.2 Good
Jul 10 2016
Pros: Car was fine. Clean and in good working order. No complaints.
Cons: Price was high. Turning in car at Dubuque, Iowa airport was difficult. Drop off lot was recently relocated and not enough information given on where the new location was. No signs in parking lot. No one answered any phone calls. Good thing the airport is small - we just went inside and asked Avis clerk. She was a nice person - said lots of people are having trouble finding the new return location. Is it too complicated to put a sign in the parking lot??
Hertz
hertz
Car rental reviews:
Okay (6.0, 2 reviews)
Car rental locations in Grand Rapids:
3 locations
Hertz
Locations in Grand Rapids
1560 Plainfield Ave Ne
5500 44th Street S.e. Unit 4
555 28th Street Southeast
  • 6.0
  • 6.0
  • 6.0
  • 6.0
  • 6.0
Recent reviews
2.0 Poor
Mar 28 2016
Cons: I called and reserved my car. And they waited till the day of when I tried to pick it up to let me know all the requirements. Since I did not have a major credit card ( my debit card with a 1000$ line of credit was not sufficient) I was unable to rent a car. Not a good thing to find out last minute. And the employees were very unprofessional and very rude. Will not be going back. Ever. All hail enterprise!!!!!
10.0 Excellent
Apr 11 2016
Pros: No surprises cost was what I was told
Thrifty
enterprise
Car rental locations in Grand Rapids:
1 location
Thrifty
Locations in Grand Rapids
2500 28th Street Se
(616) 975-6495
16 travelers who rented a car in Grand Rapids gave the car agency they used an average rating of 8.0

Car Rental Locations in Grand Rapids

Grand Rapids
Close
Would you like to save as your currency permanently or for this visit only?
Close