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The personal service we received from the staff. They were very helpful. Good and nourishing breakfast. We enjoyd the pool as if was 35 degrees when we were there! There was not internet access in the hotel at all. Had to go down town to an intenet cafe. No safety boxes in room. Had to ask reception everytime we wanted to get our money out.
The staff was wonderful, in both hotel and cafe. The room was immaculate and included air conditioning - hugely valuable in the hottest July in 150 years in Germany.
The facilities were fine as can be expected in most German hotels. There was a frequent tramline service right in front of the hotel which took us straight to the heart of Darmstadt. Breakfast was ample with friendly staff.
Friendly reception. Very clean. Swimming pool + hot-tub / sauna facilities (advise reception if you want to use them!). Very good fresh breakfast Car park entry and exit is tight for larger cars.
Outstanding personal attention and service from the manager and all staff. Close to ESOC (European Space Operations Centre) combined with the advantages of a small family-owned hotel with charming European/German character
The staff was very accomodating and the backery was wonderful
pleasant staff, free internet, great breakfast included, excellent pastry
Service and restaurant
Simple, cheap, clean and very comfortable. Tram near-by.
Such a price should includ breakfast. We had to leave very early before breakfast is served. The hotel wanted 12 Euro per cup of coffee in the morning (calling it breakfast)...
Pleasant staff Free wifi in the lobby only
We made a reservation of non-smoking room. When we arrived at 23-00 we found that room was nor ready absolutely. They changed the room however finally we got a smoking room-
Excellent quality for price. we used the hotel passing through Europe by car.
Friendly statt, good price. There is not adequate parking at the hotel. We had to park down the street in the TOOM market parking lot. No A/C so morning noisy with traffic intersection and Autobahn near hotel.
Good price, good restaurant, good breakfast Pay tv did not work, uncomfortable pillows, very noisy road outside room. They tried to charge me an extra 100 Euros when I was checking out, but I showed my web reservation and I had a different price.
This hotel was comfortable and the staff very pleasant. We had to access the internet in the lobby (they were in the process of providing internet in the rooms), but they made every effort to make sure that we were comfortable.
everything was perfect
no bar no restaurant.How could i get internet at a tiny cafe down the road and not in the hotel...at Euro 180 per night, someone's joking!
It was efficient and quiet. The breakfast was good and the building pleasant.
Big breakfast, good service and peaceful place. The room is too small, do not have toothpaste and brush. Wi-fi should be free
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
The hotels proximity to the airport Lack of parking
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Everything was good.
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Great value for money and shuttle to airport excellent.
Helpfulness of staff
It was very beautiful new hotel. Hotel staff kindly told me many pour questions in English.I could relax so much. It is located in Darmstadt downtown, and near Machilda hill. To the station, It takes 20-25 minutes by walk or it costs about 10 Euro by taxi or about 1 Euro by bus. Good location!
Very friendly and efficient staff. I kind of missed a minibar with some night snacks.
Great mattress, air con saved our lives, quiet at least in the back side very friendly helpful staff Bathroom a little cramped - door blocks toilet, and toilet flush button behind seat. It's a 4 star hotel-shouldn't be this way.
Centrally located brand-new structure, with spacious and modern rooms, very comfortable mattress and bedding, clean bathrooms. Delicious food and great service at the hotel restaurant.
Very friendly and helpfull employees. Nice, clean and modern bedroom. The food is delicious and a faire price.
liked the location some of the design features were good no tea/coffee making facilities in room.glass partition between bed and shower. wet bathroom floor when shower is on mollers not open till 9am on a sunday - should be open earlier for snacks and coffee. insufficent lighting
Excellent and comfortable
Staff was super nice. We even got a voucher for a welcome drink. Easy quick check-in.
Free drink at check in Price for breakfast much too high
bad ventilation in bathroom, and hard to get key for locker in sauna
no hot water/coffee-making facilities in room
Quiet, comfort, nice balconi, chocolate that waited for me on the pillow! The electric lights are too week, at night the room is dark.
Quiet, comfortable room No in-house fitness center.
The hotel was excellent, all the facilities, the staff and the minibar was excellent. A special thing to mention is the breakfast, which is very very healthy, I would definitely like to visit it again.
Too expensive. Access to internet should be included and not cost 15 euro - unacceptable.
I don;t think that this hotel in Darmstadt could be rated as 5 star hotel...may be the one in Frankfurt?
Excellent Room, Excellent Hotel - Highly recommendable - Good Restaurant, Easy Internet Access noisy bathroom! Tabs for water would also not turn off properly
Location by main train station in Darmstadt is excellent In my opinion, this hotel simply does not meet the standard for a business hotel. The staff are not well trained or courteous, there is an absurd amount of nickel-and-diming charges (ex: charging for internet access), and aside from a pool there are not many facilities for guests to use. Definitely would not recommend for someone staying in Darmstadt.
everything ok internet
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
comfort of room, availability of computers and restaurant
It's Location - near to airport and near to Motorway Limited food choice for dinner
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Excellent service. Very responsive staff. Good breakfast. Quiet room at extra charge. Internet at extra charge. Breakfast not included in room price.
Location and staff Would have liked to have a coffee pot in the room
A nice central hotel. Clean and tidy. A smart dinning room that was absolutely spotless. There was no fridge or tea/coffee making facilities. This would have been highly desirable with the very hot weather.
Pleasant room, great bathroom. Very clean. Friendly and efficient staff. I will probably return to the Ramada.
It is a nice hotel, almost a family house. Functional, near to the city center.
A very decent place to stay, room was spacious and clean, and had a good -sized fridge (there was also a hotplate but strangely no crockery or utensils!). The staff were polite and helpful, and the hotel is well situated for the clty centre.
Very polite personnel and also very clean rooms. Also they are helpful and the condition of the Hotel is very good. With these rates it was very annoying that there was not any kind of free internet connection. The only possibility was to pay 10euro for 60 minutes of internet connection..... and more if you need more time. In 2010 10euro for 60 minutes Internet they must be joking...
Friendly welcome, competent staff. Room was cool, bedding was not warm
Lot of noise from traffic
the comfort of the rooms the excellent service from every member of staff we were made to feel special something you dont get very often nothing at all
Good breakfast No free wireless internet, though listed
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Clean & nice Nothing
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
* Location - Centrally located on the main street with lots to do w/i walking distance * Staff - Extremely helpful front desk * Value for the money
Convenient for airport and motorways. Swimming pool. Excellent restaurant. Pleasant and quiet town centre location.
Comfortable bed, good breakfast. In the centre of town, close to shops etc. Good prices in restaurant, especially lunchtime.
It was close to several good restaurants and a nice shopping area. The hotel did offer wireless internet, but did not have a business center with a PC for use by travelers who did not have their own laptops.
The hotel was clean and spacious. I really enjoyed it. The staff was great too.
Everything was great, very friendly staff and great food My Mom and I had to leave at 5:15 am for the airport. Since we were on vacation we had plenty of luggage. When we got ready to leave I carried all of the luggage to the elevator and tyo my surprise the elevator was shut down. I had to carry all of the luggage from the second floor by myself. I guess I felt for what I paid for the 9 days they could have made some sort of arrangement.
We were offered a spacious room and the restaurant food was excellent.
Location No air conditioning. No safety deposit box. Yet classed as 4 star.
Silent place, in the middle of centre of Gross Gerau, quite close to Darmstatd and Frankfurt by car Breakfast untill 10a.m. only
The price is too high!
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
Quiet , close to airport / train station
It was a buisness trip and I visited an exgibition and met friends.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
The boss jack is a wonderful person, and friendly.
the staff;location;excellent breakfast
There was a bad smeel in all the floor from the elvator to the room door and especially in the room, where the smell from the toillett was very bad ; I was forced to have the window open ...
It was in a very industrial part of the city and near the train tracks. Staff was friendly , rooms were decent.
Bathroom was clean and nice, wall paper needed to be changed
The exceelnet serviceand the silence in the room no
Nothing Staff was surprisingly cold and indifferent; not helpful
Comnevient location. Noise from passing trans all through the nigh was not conducive to a good sleep.
The employee were very helpfull, nice food. The internet and brakfast had to be paid separately and were very expensive.
Guys at reception outstandingly polite and professional tried to park in front to unload baggage (loads of, am female and no body builder). Was mobbed by managment.
room service excellent
I very much enjoyed my stay and found to staff to be very helpful with regrards travel information. I aslo found the rest of the hotel facilities to be of a very high standard. No not really.
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
Great location and low room rates. Wish there were more hot options for breakfast.
If you need an overnight in Frankfurt! This is the place!
near airport parking charge, Wifi only at public area
confort and shuttle between the airport and the hotel nothing
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
friendliness of staff The entrance looks a bit poor. Once you take the elevator to the Lobby (3rd floor) everything changes.
the location in the center city it's a charmless, somewhat ugly building. The only soap provided is bodywash. We had to buy a bar of soap.
location, standard for price, breakfast
Good central position Looks grim from the outside - above a car park
Front dest spoke english. Breakfast was delicious. If they ran out of eggs, you can ask and they will make more for you.
Clean, newly refurbished room with modern decoration, comfortable bed and good bathroom.
This is the second time we have stayed here. No complaints. Efficient and very polite service. Excellent breakfast.
business, shopping No
central location Double bed was not really double - instead it was twin beds
Great location. Breakfast excellent. Liked the coffee and tea making facilities in lounge area.Will use this hotel again if we return to Darmstadt.
Everybody was very nice, and especially the barkeeper I had a good night.
Proximity to Frankfurt Airport.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
Relaxing atmosphere and an excellent buffet breakfast
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Staff is ok My room was under the roof. The temperature was 30C or higher within the day and at night. No air condition, no air movement. I left the chocolate bar and when returned in the evening it got melted. Maybe my room is good at winter season. No toothbrush and slippers.