Grottole Hotels

Beautiful room carved out of the tufi stones, with a view out over the sassi. Hotel was well-integrated into the sassi neighborhood overall. Liked the indoor pool (where I could do laps, as no one else was there- it was longer than was clear in the picture). Friendly, kind staff. Matera was easily one of the most remarkable towns we have stayed in in Italy. Breakfast was served in an interesting room but could have been more creative. Very difficult to find the hotel via a GPS. I suspect the hotel's directions were more straightforward. There were only 2 ways into the sassi area by car, and you could only park briefly near the hotel, though the walk to the free car parks was not bad.

Excellent staff, location and rooms. Nothing too much trouble. Wlaking distance to many cheap but high quality restaurants. No

the rooms are well eqiped, clean and maintained. the staff is friendly and willind to help. it is not a walking distance from the center.

very clean, attentive staff, nice breakfast, free parking hard to find

Very convenient for visiting the sassa's room was moldy

The staff were very accomodating and friendly. Breakfast very good. The room (n. 5) was very characteristic: built directly in the rock (for this reason very charming but just a little bit damp), large and just like new.

Location, uniqueness of design, high level of service

all, excellent design, unique location and environment restaurant is not cheap

The location is great. The room was big and according to the town. Breakfast was delicious, with a lot of selections for everyone. Internet worked perfectly. For the price I was expecting a bathtube, not just a shower.

It was interesting to stay (partially) in a cave. The rooms are built into the cliffs. I liked the balcony of the room. The food itself was not spectacular but, in general, it was good. Some services were lacking but these can be rectified. There was no information sheet (that is easy to do - write on the computer & print). For example, I was not told that there was a bar which had a library and that we would have a welcome drink. In terms of the dining room, they are trying - but sometimes service is slow (cold capucchino, being served the first course - e.g. pasta before choosing your wine). Again, these problems can easily be rectified. They are trying and do welcome feedback. I am a professor of management and they were grateful for the few suggestions I made.

Parking facility with a hotel relatively close to the city centre facilities. Very comfortable and welcoming. In hotel during peak weeks in August and some facilities, such as the evening restaurant, "not available for the Ferragosto period"

I liked the location, in the heart of the sassi and the staff was extremely helpful. I also had a wonderful experience, thanks in part to the hotel. They ordered a taxi to take me to the bus stop in Villa Longhi for the bus to Naples. cosimo torraco, the driver, didn't want to leave me alone at the bus stop which was deserted and waited an entire half hour with me to be sure I wasn't stranded in a suburb with no phone or help. Then he refused a tip! (He didn't speak English and I don't speak Italian.) His concern was very touching. I thought the bed was unnecessarily narrow and high. There was room for a larger single bed and this was the one thing that could be improved. The bed was like a hospital bed and I felt I might fall off it. That was my only complaint about this wonderful stay.

Excellent position though more details on access by car would be helpful