Hotel Del Campo

Snel incheck

Hospitality issues at the reception. Pool closed before 18.30. And no lunch service only snack. And no bar operator in the evening, the reception had to poor quickly our drinks. The pool was very small.

It’s a nice, chain-like hotel. It has some historical features in the garden / pool area that I didn’t get to enjoy due to somewhat unhelpful staff. The person who was at reception was nice at first, telling me about a pizza place not too far where I could get some dinner. Everything was fine thus far.

When I returned from dinner, I asked about the pool, for the next morning, because it was obviously too late to use it after I checked in. She replied that the next day I couldn’t use the pool because it was my check out day... I added that I could only use it before check-out, she insisted that it was impossible, because they had to make sure there were not too many people wanting to use the pool at the same time, so only guests who were freshly arrived could use it (!). I’ve never heard such nonsense in my life. I travel to visit places, not to spend my waking hours in the hotel. I book nice hotels to get a good rest and enjoy a pool whenever possible (often in the morning before I go other places). It’s never been a problem before. If it truly is hotel policy, it’s not only stupid, it should also be clearly mentioned in the conditions of the stay before booking. Not only that, but the person was very unapologetic about it. Oh, and when I left in the morning, the surveillance screens behind her showed a very very empty pool / poolside.