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Helpful staff and quick service. cleanliness, comfortable bed, ample size room emergency light came on during blackout and could not be turned off.
Cleanliness is at high standard, breakfast is really excellent and you can relax in the sauna and jacuzzi provided. When I asked the kitchen to bring two glasses and two set of plates they charged for that, what I think should be a free service for this type of hotel. One morning, in the breakfast room, they didn't have plates for anybody, and we waited quite a few minutes until a waiter came with them.
The hotel is 4 stars hotel for 3 stars price. I book through Kayak to get a great deal. Free shuttle bus from and to airport for 10 minutes drive is a plus for business stop over. The staffs are very friendly the facility is great . The draw back is the towels looks clean but very old. The restaurant is not open for lunch and dinner, it is very inconvenient for business traveller like me.
Price is competitive. Breakfast is normal, do not to try under peak season.
The waking up service was not working- You have to fix it
The hotel staff did not have the reservation, but they manager to give me the same rate. The hotel never answer a email that I send them directly 4 days preivous to my arrival
Everything but location
the efficacity and kindness of all the staff/ service to and from airport is very good and convenient the air conditionning being too cold in the room and making too much noise. There should be a switch on/off rather than having to turn off the electricity altogether/ I was not told I should sign in for the morning shuttle to go to the airport and there was no space. The hotel had to call a private taxi for me and another 2 travellers in the same situation
Airport transfer & price
Most the hotel staff and the location. There is no talls available at the pool area.
Due to the fact that I only booked the hotel to catch a flight the next day in the early morinng, I liked the fact that I was in the heart of Guarulhos, but only 15 car minutes away from the airport.
The staff was really nice and helpful. You are not informed on where and when the hotel is going to pick you up at the airport. It can be annoying after 14h of flight to wait not knowing if you are at the right place, waiting outside the airport as you don t want to miss, eventually, the next shuttle to the hotel.
Good shuttle service to the airport. Room was very dirty.
Since I stay only one night I really can't say much. We walked around the hotel before we left and we sat in the lobby and just enjoyed the quietness I can't say that I didn't like anything.
Great airport-hotel transportation, very frecuent and on-time Hotel looks a bit old
We were very pleased with the location, staff and accommodations at the Bristol Dolby. We were in Sao Paulo on business and the free shuttle service and location close to the airport led us to book here. I would recommend this hotel highly to an international traveler. We had plans with a local business contact who drove one and a half hours to meet us. He spend several hours in the lobby before we arrived. When we arrived, no one at the front desk told us he had been asking for us. Had they alerted us, we could have contacted him and made arrangements. As it was, he drove back to his home location and our meeting did not take place. When you are traveling from the US to Brazil, you cannot arrange another meeting.
I landed rather late so it was nice to spend a night somewhere between the airport and the city. The room was not clean. They should get some carpet cleaners and painters in there.
Room was huge and clean. Very close to GRU airport. Very helpful staff and services from free airport shuttle, wifi, parking and room service. You are in for a traffic filled drive to any of sao paolo's attractions, best for airport proximity.
Room was very clean, comfortable, & large. Room service was very quick. The hotel is about 20 minutes from GRU. Free airport shuttle from hotel to airport was great. The complimentary breakfast was amazing. If you need an extra late checkout they allow you to book 1.5 nights. There is a Walmart nearby that we took a taxi to if you need to pick up anything. There's also a really great park called Bosque Maia (I think) where we brought our toddler to play and she loved it. There are also some really good restaurants near the park. Hotel is perfect for an airport stay over but I wouldn't stay there longer than a couple of nights. The restaurant is expensive and the food isn't that good (other than the breakfast). You need to contact the hotel to make arrangements for the shuttle from airport to hotel. When I did this they told me to call them as soon as we landed, but I didn't have a phone that worked in Brazil so that was impossible. We took a taxi instead that cost R$60. The taxi driver told us that when you do use the hotel's shuttle to get you at the airport they take forever to arrive. The hotel's location isn't near anything touristy really but it's right near the airport. The location isn't very walkable so we ended up taking taxis everywhere.
Clean room - good value for money hotel in Guarulhos. Also good breakfast and terminal bus service. Not the best of areas but convenient for Guarulhos airport
Good location I didn´t like the service of the manager
Free internet in the room but pay 3 reals for the cable. with shuttle bus to GRU. fit for those only overnight in Sao Paulo.
The hotel shuttle is very practical
All the Hotel staff are very friendly and polite - they speak limited English except young men who speak well on reception - room service doesnt speak English so dont expect what you order... Hotel in OK location but one one way system and a litle hard to find - free valet parking - overall had a nice week here. Carpets in room badly need cleaning or renewing - hotel is undergoing renovations - a third elevator is being put in but work seems very slow. Buffet Breakfast is very boring and not very good
accès from airport
The breakfast, included in the price, was absolutely delicious and with much to choose. No, nothing.
Good price and excellent breakfast. Location was appropriate in Sao Paulo. Internet connectivity. Airport shuttle from the airport was not available between 1730 and 1900 hours
staff is very nice and helpfull staff at reception speak several languages