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Room and services
Only one of three computers was working, some programs were not installed /e.g. Acrobat Flash Player, ICQ/ and the staff was not able to install them.
close to airport We were not given a double bed at first even after specifically requesting one. Also, the wi-fi did not work in the rooms which was annoying.
Very good service & food
the hotel was nice and clean; breakfast was very good We had to wait 20 minutes because the room was'nt ready. Additionaly even thought we booked a duble room with twin beds, they gave us a queen size bed
The transfer bus from the airport was quick and convenient, reception efficient and spoke good English, the room spacious, comfortable and very clean, with a modernised, immaculate bathroom. The hotel is at the end of the runway, but we never heard a plane all night. And it was very good value for money, amongst the cheapest hotels we could find. Everything was fine, just what we wanted.
One person at the front-desk spoke English and was really helpful. Hotel provides a free shuttle to the airport. Short-staffed when people check-in (when the free shuttle brings people from the airport it is a mad dash to get in the line, but then everyone just crowds around and check-in becomes quite disorderly!) It would help to have more bilingual staff at the front desk.
It is convenient and economic for the travellers that only transit in Sao Paulo. It is jus a lilltel far from Guarulhos downtown and Sao Paulo city. Not too much choice for the diet in the hotel .
Food was exelent. I had dinner only. Check in! Took me almost 3 hours just to chack in! Chack out takes around 25 minutes.Stuff speaks portoges only, and this hotel is next to international airport.
Internet for free