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Friendly, obliging and informative staff. Conveniently located to Charterhouse School. Toilets were poorly designed. No hook to hang clothes/towels, no mixer tap for hot/cold water in sink. Also, was unable to get anything to eat on Friday night. We were informed that the restaurant does not operate on weekends. If the restaurant is closed, a 'coffee shop' or snack menu should be available.
Very nice and comfortable room, the staff were very friendly indeed and helpful. The room was very cold as there was no heating turned on until I arrived around quarter to eight in the evening and the room didn't warm up at all.
The warm welcome from Liz was fantastic, I felt like I had stayed at the hotel many times, when in fact it was my first time.
Free wireless, gym, good breakfast. Nice surroundings and clean room. None.
Loved the view form room 8. Nice friendly service shower was low for tall people. Would like bottled water in room
The staff is extremely friendly. I arrived on a Sunday evening, and although the restaurant is closed on Sunday evenings, the lady at the reception prepared me some delicious sandwiches ! The rooms are a bit noisy.
Lovely comfortable room with well positioned desk looking out over lawn and woodland. Comfortable bed and good bathroom. Lovely dining areas, nice terrace to sit on...all good. Not really got any. The food wasn't outstanding but it was tasty, speedily served and equivalent to decent pub food. Breakfasts were good.
Friendly staff, character hotel, fridge in room, nice communal facilities. Drinks in bar expensive.
The hotel is very comfortable, and the receptionists are very friendly and helpful. No.