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The hotel is attractive from the outside and very convenient for Guildford centre The lights didn't work in one room. The bathrooms were tiny. The hot water took a long time to come through in the morning. There was no breakfast on Sunday before 8 am and no room service. There was no room to park in the car park. There was a noisy function taking place. The room was cold in the middle of the nigh.
The room was very quiet and comfortable and the hotel is in an excellent location for the town centre. I also like the bar - very chilled!
Free use of Wifi, and the relaxed atmosfere in the lounge bar first night i was sleeping at the front side of the hotel, which is quite noisy, because of the mainstreet, but specially the bar which was right below me. My room was reschedualed for the following days. Perfect
Lovely large room at the rear of the hotel, very quiet, we were upgraded on arrival Nothing
The location We were unable to use the car park as it was closed for a private function.
Fast check in/out. Good standard comfotable room, very clean. Reasonable parking. Location is excellent for shopping. No minibar or water in room
Very helpful and friendly staff Rether dear breakfast in pretty souless interior design, perhaps rates should be B&B?
Friendly staff, basic but comfortable rooms
the noise from the nigh club below, and staff were just as confused as the guests when the fire alarm went of at 2am.
Nice airy room, clean, ditto the restaurant Not sure I'd call the restaurant a restaurant in terms of menu - was more like bar food, but was good
The staff were very friendly
Leisure facilities Breakfast was a bit chaotic
Friendly staff, good rooms, very good breakfast
The layout inside is good and easy to find way around. The fact that the mini-bar seemed to cause all sorts of problems on check-out, just because we had moved cans around to make way for our own water. Seems we weren't the only ones - other people complaining when we checked out that they had been charged for things they hadn't had.
Good breakfast - lots of choice, Spa facilities good and not busy. Staff were unhelpul upon arrival. Pictures of the hotel were not true to the actual hotel & rooms- disappointing.
Situation, access, calm, comfort. Restaurant (dinner): certainly not the level of a 4 stars hotel.
hotle staff and facilities are very good n/a
Location was ideal for me, pool etc all good , large bar & food area, comfortable
The room was dirty and had not been cleaned in places.
The room was large and it had all the necessary funiture. The same apply for the bathroom and the room was well cleand and tidy. The hair dryer was not working properly and it was a very cheap selection. The toilet seat didn't have the sterilised seal. Also when I cheked out I was about to be charged for another room due to staff mistake.
Gym & swimming pool Dirty & tired room, including hairs in bathroom and in the bed!
swimming pool but also dirty showers etc rooms are very dirty no good service ,lot of noise because there was a wedding until 0200, asked for a dfiferent room on advise of one person from the hotel was not possible, smoking area under our window
It was a business stay and everything was easy to use/find
We liked the location due to it being near to shere and newlands corner. We stayed in room 16 where a noise was present all night outside our room, Sounded mechanical like the central heating or a door closing and opening all night. Complained on the way out to be told there is nothing I can do about it by the receptionist!
a freindly atmosphere , the linen was crisp and clean the spa was well equiped good choice for breakfast beautifuly situated in the surrey country side restaurant lacked atmosphere in the evening, wedding party took over the only sitting area and a lot of noise outside early hours am also people going to bedrooms waking us up, we were a group of 8 people including 2 children so we used a bedroom for our evening after the meal
we went for a relaxing break and that is what we had. swimming pool was nice size and not crowded and the food was excellent the weather!!
location and the wide range of channels on the tv Length of time it took for hot water to come through the system, and the cord to activate the bathroom fan would have suited someone just over seven foot tall!!
Room service was very reasonbly priced. Spa facilities were great, it isn't very often you have a large swimming pool.
Room very comfortable, pool complex excelent, fantastic location, very quiet. Nothing, loved the place.
good sauna and steam room it was all a bit cold including the pool but so was the weather.
a comfortable base for visiting friends in the Guildford area
It was a beautiful suite of rooms and the website did not do it justice. We had a lovely two night stay.
Splendid historic coaching in but with all mod cons! Loved it!
Beautiful surroundings. Very comfortable and interesting building. Fabulous gardens. Staff friendly. Minor point - This was a birthday celebration the drinks cooler in the room was faulty so we could not chill a bottle of bubbly. However, a member of staff provided an ice bucket which was sufficient. a later than 10:30 check out on Sunday would have been appreciated in order to have time to enjoy the lovely gardens during/after breakfast.
Staff, the architecture, rooms deco The noise and delay at restaurant the noise from the room next door, bad isolation for noise and cold from simple glass window
The location and atmosphere Like so many hotels the bathroom shower taps are not easy to use
Classy establishment, beautifully maintained, very attractive pricing, excellent staff None really, though it is a remote location. You'll need a car if you want to visit a pub or another restaurant
Wonderful garden Food not fabulous but acceptable checkout time of 9am too early
The staff were very attentive and the hotel is very comfortable ,set in lovely grounds and well furnished
Loved the character of my room was in the Courtyard.
Good clean conference hotel. Food was fair. Room was excellent. Nothing
Internally the hotel looks a bit tired and could do with a freshen up - carpets threadbare in places, especially on stairs and landing - I was a little disappointed as presentation is important with hotels. Suprised by 4 star aa rating I would have thought 2 star more appropriate. Although I would recommend the hotel to other travellers idf you can get a good deal on the price of the room, otherwise full price is far too expensive. Come on Asperion make an effort for the Olympics???
staff very friendly
Rural location, food in restaurant Noisy, tired hotel needs refurbishment
the resturant / pub had good food
The staff were friendly and helpful. The lovely building and its surroundings. The breakfast was good with quick service. The beds were hard and uncomfortable, the childrens put up bed on the floor in particular. Also needed instructions on opening the window left on the desk would be helpful.
room was draughty smelly (sheets & pillows smelled of Smoke) was refunded & Moved the next day
The girl on reception was very helpful on Friday Night the 22nd October getting us a detailed map of where we needed to go the next day. Very good people skills among the staff at the hotel and they made you feel welcome The colour scheme is awful, the hotel which is old had the potential to be homely and lovely without having to be luxurious, but the planners made a hotel which lacks atmosphere
The staff were extremely obliging and most welcoming and nothing seemed too much trouble for them. Breakfast options were very good from full English all you can eat to simple croissant continental breakfast. Bathroom toiletries were minimal, wjich you'd expect in this level of hotel. Beautiful old house, appropriately converted for hotel use, with extensive gardens, lake, etc. No lift and no room telephones.
Room clean and functional. Good light in the room to work by Shower pressure was very poor - had to wash my hair under the tap. Service at breakfast was very slow.
The Receptionist was absolutely lovely, and the staff were incredibly helpful. That the rooms were seperate from the hotel.
We were treated with great politeness and courtesy.
The weather was hot and The Fan supplied for the room was very small, need larger fans.
Staff friendly and helpfull Atm not working,had to ask for orange juice and tea cups in restaurant, noise from room above,
Bed a little uncomfortable
Very good value for money. The room was clean and the restaurant (both for dinner and for breakfast) was good quality.
As travelling with a friend I confirmed a twin room. The room had one large double bed and a small made up bed which was not comfortable for my companion.
Reasonable value for money comfortable room. None particularly. It was a Premier chain, bit faceless not too nasty.
Pleasant lady at check-in, quick efficient service, clean comfortable room. The service in the bar/restaurant was a bit slow, manageress said" my staff will help you" when asked for service, not overly helpfull! See above
All reception staff very pleasant and helpful although our stay was for less than 24 hours.
easy to find the cost, at £62 a night, it's very expensive, especially with breakfast on top.
Comfort of room following a long and busy day. Nothing
Extremely friendly and helful staff,no problems at all and the whole night went very smoothly
The location was ideal for our needs, being 5 mins from our destination. We were very pleased wiith the staff and our room, and realise that being in the centre of a large town makes parking difficult, but the reason for booking the room was because we required an overnight stay and felt that £15 was excessive (we in fact parked next door but have never before had to pay extra for parking) and £16 each was over the top for breakfast (usually inclluded where we've stayed, or at most £10). We are pensioners and were attending a funeral and much as we would have liked to have parked with you and had breakfast before departing, we really couldn't afford it.
Thought the rooms were good value - like the touches with the slippers and dressing gowns. Fortuntely for me the weighing scales did not work !!....Food was good too.
the room and bathroom was spacious and well decorated. the bed was comfortable and the curtains kept all the light out. the room was clean on first sight but after we found stains of old blood on the sheets and the kettle was dirty inside
I was very impressed with this hotel. It was a joy to see that the photo's on the website were not misleading and the setting was amazing.
The Hotel is very comfortable and the gardens are lovely. The Staff were helpful and efficient but you never felt that your privacy was invaded by them.
Charge for WIFI internet access. Many hotels, some much smaller, do not charge.
Loads of character, beautiful gardens and helpful staff. Dinner service is mainly for conferences and not so good for solo diners. Expensive.
Good facilities, friendly and helpfull staff.
leisure facilities room too hot
Early check in, location was great Bed was quite soft. Check out time was 10.30 which was quite early.
Nice rural location in a nice building I feel that the rooms are a little of a let down for the price and setting. Fairly basic rooms a valence sheet to cover the divan base would appear the appearance of the room. Bathroom was clean but lacked a fresh feel to it.
very attractive hotel, room was very nice and clean, room service food was good, great price was not informed when i booked that the pool etc is only for over 18s except for a few hours a week - my son had been looking forward to swimming, would suggest that they put a couple of hours a day aside for under 18s staying at the hotel
All round excellent. Clean, modern facilities in a period building that still retains its character. Excellent gym and pool. Best was the staff - when the PCs went down in the business centre I was offered use of the computer behind the reception. It's a pity I wasn't there in daylight so coundn't enjoy the lovely gardens.
The hotel looks very cozy and so cool to stay at night. Perfect location for hiking in the woods. Food is great and friendly staff. Only the heater in our room is not working well. Not good idea if the radiator is broken especially during winter time.
very friendly staff, excellent room and food, nice location
Cosy atmosphere, nice welcome, log fire and very good dinner I don't like bathrooms with carpets, there are always stains around the toilet. Mould on ceiling above shower cubicle. Bedroom radiator didn't work.
The food. very good
Excellent location, good for my morning run. Good service and good cooking at breakfast. Slight noise (hum) at night in room. Even closing the windows did not diminish it. However, I still slept well
for the price it was great although the location was a little remote. All in all I would definitely stay there again
First class hotel, well worth a visit, set in a nice village, good all round
There is no night staff and if you leave early all the lights on the stairs are off. No lights left on in the grounds so you cant see where your car is parked
Typical English country hotel in Surrey Hills
Lovely comfortable room with well positioned desk looking out over lawn and woodland. Comfortable bed and good bathroom. Lovely dining areas, nice terrace to sit on...all good. Not really got any. The food wasn't outstanding but it was tasty, speedily served and equivalent to decent pub food. Breakfasts were good.
Loved the view form room 8. Nice friendly service shower was low for tall people. Would like bottled water in room
Free wireless, gym, good breakfast. Nice surroundings and clean room. None.
The hotel is very comfortable, and the receptionists are very friendly and helpful. No.
Friendly staff, character hotel, fridge in room, nice communal facilities. Drinks in bar expensive.
The staff is extremely friendly. I arrived on a Sunday evening, and although the restaurant is closed on Sunday evenings, the lady at the reception prepared me some delicious sandwiches ! The rooms are a bit noisy.
Friendly, obliging and informative staff. Conveniently located to Charterhouse School. Toilets were poorly designed. No hook to hang clothes/towels, no mixer tap for hot/cold water in sink. Also, was unable to get anything to eat on Friday night. We were informed that the restaurant does not operate on weekends. If the restaurant is closed, a 'coffee shop' or snack menu should be available.
Very nice and comfortable room, the staff were very friendly indeed and helpful. The room was very cold as there was no heating turned on until I arrived around quarter to eight in the evening and the room didn't warm up at all.
The warm welcome from Liz was fantastic, I felt like I had stayed at the hotel many times, when in fact it was my first time.