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Cool, funky decor; large outdoor patio, special events, complimentary massage We should have had a phone in our room to have food delivered to our room, should have had a free continental breakfast option versus the pay for all you can eat on weekends, and room toilet had some issues often.
I loved this hotel. It has the vibe of a bed and breakfast. The building is historic but has been beautifully decorated and remodeled. The staff was very nice and helpful. We took their shuttle to our venue and when we ready to be picked up they were there in minutes to give us a ride back. The room and bed was comfortable. The bathroom was small, but goes in line with the historic feel of the place. I would definitely stay hear again.
It's a neat hotel! Very quaint and inviting. It had a nice pool and outside bar area. I could have stayed out there all night. :) I wasn't a fan of their not being room service. It's not a deal breaker by any means but I would have preferred not to have to go down stairs and place an order, wait for it and then bring it upstairs. Otherwise, no other complaints.
Great location, lovely taproom downstairs with good food, great staff. Very, very spotty internet. Don't know if that was an issue just for our stay or a consistent problem. We weren't working so it wasn't much of an issue for us, but for a business traveler it could be an issue.
The hotel is centrally located and close to many restaurants, parks, and museums.
Great little hotel! Staff was all extremely polite and courteous
rooms were fine, though bathtub was not totally clean! no phone in room, not a big deal if your have a cell phone i guess. bar area was crazy noisy at night and at breakfast.
In addition to a nice room, it had a really good restaurant, and the staff were very accommodating!
Loved staff and decor. Attached restaurant and coffee shop had excellent food and drinks for reasonable prices. Staff there also very nice. Live music, too. Shower was a little weak/hard to get to right temp. But it was cute/antique looking.
A diverse mix of guests, made this feel like a destination. I will being staying here often. Beds could use an upgrade, but it isn't a deal breaker.
The best price for beach front. Room was dirty, stain on sheets, hair on bathroom floor and in shower. Breakfast food not the good for the price but iHop is across the street.
I love the restaurant that they have on the roof top. I also love the views. N/A
The people at the service desk were excellent. The top floor with the spectacular views were wonderful. The outside bar was romantically set up with live music on the beach was great. Every room had a balcony and all felt like you were at an exclusive resort. Very clean. We arrived at 11 AM and they welcomed us and told us which rooms were available. Alan
Beach front. Staff was nice. Tile floors in the bedroom and bathroom which is great for cleanup but also makes it easy for bare feet to pick up all the sand and debris that you bring in from outside. Beautiful view from Spinner and Rooftop restaurants which also light up in colors at night. My kids loved the breakfast buffet $16 A/$8 C. Good for the value if you're hungry and like eggs, bacon, sausage, pancakes, grits, oatmeal and cereal in large quantities. Lots of palm trees situated around the back of the hotel partially shading the pool deck during the day and creates a nice setup for weddings. Water at the beach was turquoise and pretty but not clear. Calm waters in the mornings, a little choppy in the evenings. No big waves so forgo the boogie boards unless you just want it as a floating device. Parking was a hit or miss. Nice layout outside for parking and traffic flow but underneath the garage was a nightmare, not ideal for big cars. Good location for walking to other restaurants, stores and entertainments. Swimming suit cover up required while inside the hotel. Bathroom was tiny. Nice for small people but tight for big people. Hallway carpet is dated and smelled. Elevator is tiny and right in the path going from the front of the resort to the back entrance to the beach. Lots of traffic jams during peak hours. Swimming pool is small. It's supposed to be heated but doesn't always feel so. No hot tub. Good to have restaurants on sight but food was expensive. Service at Bongos was ok. Super busy so the wait is long. Bring your own umbrella to the beach or you can rent a cabana $25/umbrella $35.
Very dated. Staff is very professional and friendly! (They are doing that right) Property just needs updating overall. Rooms not quiet. Can hear neighbors like they are in your room. Parking is decent, go in the underground garage and take elevator right up to your room.
Housekeeping was not good. Left dirty dishes in the room, didn't replace coffee or coffee cups.
The staff was so nice and friendly. The food was delicious. Everything was right there. Restuarants, bars, entertainment and beach. What else do you need Nothing
Location location location! Great food and exceptional beach bar / restaurant. Old hotel. Needs more updates
The Beach and easy access. Bongos is the best and wait staff at Bongos is outstanding!!! Food is wonderful! Spinners has always been a favorite of my family's, all visiting relatives have always taken trips up there for the view. All employees were friendly from top to bottom, very professional, fun and energetic. The breakfast buffet went up in price and should at least include orange juice which was 3.50 for a glass. I assumed a beverage such as juice would have been included. The elevators are slow and more computers or a private room with computers would be nice, like the Serata has, which requires a room key for access and has 4 computers, a business center. The gym is low rate and some machines are off balance on the floor. Seems unused and unkept.
The Lounge and Spinners had excellent food and amazing views. Good location and it's right on the beach. Sheets were not soft, walls were thin, and elevator was slow.
Spinning restaurant, beach front location ! The hallways were not cleaned. They were dirty. The decor of the hotel is outdated.
Room was nice. Bar under window open till 300am .loud music. 600am maintenence people start loud machinery. Crazy. No sleep.
Ideal for families. So much to do and such a beautiful location. Something for everyone. Food was pricey, but to be expected.
Didn't like that you got your parking pass from the Time Share people, if I wish to have a time share, i will purchase a time share. I'm on vacation and do not need a sales pitch!
The location on the beach was great! Staff were not attentive to guests even though occupancy was low.
The beach was nice and had a lot of beach chairs. Room seemed a little worn out.
Great location with lots of activities on the beach. Family/kid friendly. Great staff. Resort restaurants were convenient and good food. Great value for the price. Free parking and free beach cabana for guests was nice also. Would definitely stay again. Room was small
Easy to get around
The exercize facility Complimentary Coffee in am in immediate lobby would be nice
Cleanliness, comfort. Good attention and service. It does not have cable tv. The parking spaces are awfully narrow, that leads to scratches on vehicles.
Nothing Price was why too much. Building was why too old .no fan in bath room. T.V. do not work when we got there.air conditionor was old fashion. When it was on to cold. When it turned off to hot very hard to sleep.
The weather was fantastic. The meeting facilities were nice and the food served at the meetings was good.
Was the Best on the whole beach family oriented. The staff was perfect. Fantastic home away from home. Thank you all. There wasn't anything one could have complained about.
Beachfront location, lots of activities, Loud court yard noise
Beach location. Music at two different Bar/Restaurants. Breakfast at the Rum Runners Bar Area was good and right where the beach begins with a nice view of the gulf. Housekeeping did a good job making sure we didn't run out of amenities, coffee or towels. A little outdated but very clean. Ran out of toilet paper once since there wasn't an extra replaced under the sink that we used but there were tissues (housekeeping didn't notice right away.) There was a dehumidifier in the room that we had to empty ourselves 3 times since it would stop working once it was full. We thought housekeeping would take care of it but when they didn't, we did it ourselves rather than calling for someone to come each time. We had an evening flight and asked for an extended checkout. We were told that our room type was completely booked. They told us we could only have till noon when we wanted till 2 or 3 pm. We were there for 8 days and since check in wasn't until 4 pm we didn't think it was too much to ask. Then we found out we could pay extra to stay a few hours more which we did. Just felt that we were there for a long enough stay that it should have been a courtesy. Forgot to mention the night we came back to the room during a tropical storm we couldn't get into our room because the latch somehow latched when housekeeping closed the door leaving us in pouring rain and 50 mile an hour winds trying to get in at 8:30 at night. . We had to wait in a stairwell since the doors are open to the outside to try to call the front desk since the weather was too bad and it was too far for us to walk to the front desk. The phone number on the room key is for reservations. It took 3 calls and 1/2 hour to connect to an operator for the hotel. Lucky for us security came by in the stairwell at that point and went to get a special tool to open our room. I recommend keeping the front desk direct phone number on your phone for emergencies.
Sirata has everything you need in one resort. It has a close proximity to the beach more than one pool in more than one jacuzzi. it has a clean room nice gym to work out in including free weights in the SIRATA also has A good laundry room. I recommend this ace to friends and I plan on returning in the future.
View and location to beach, several pools / beach bars / restaurants on site A little busier than expected with families this time of year, but no big deal
Love all staff, very nice
Very friendly staff, great location on the beach, good food and food reasonably priced, full-sized fridge Bedroom faces outdoor corridor so it is loud (doors closing, guests walking by), room was somewhat outdated
The beach The fact I got in my room an hour after they said I could. I had to call to get my room cleaned after 4 days of no room service
Clean rooms, friendly staff, good location on St. Pete Beach Poor service at breakfast restaurant with squirrels under outer table. Worn out facilities.
my room was very nice
love the location and the pools are great. Harry's is delish. Some of the wait staff were not that great. The male waiter at Harry's took forever and would rarely check on you.
The resort was very nice and was "on the beach"! Staff was very informative and helpful. Bernard helped us to our room and was very pleasant and gave us the information about the pools and the several restaurants on sight. The beds were not very comfortable. There were alot of children and if you are looking for an adult resort; this is not your place. Parking was sometimes difficult to find.
We found our stay to be very relaxing, clean. Staff was great as well as amenities! All kinds of activities onsite. Plus.. It's on the beach and close to local attractions and thanks to their 'in-room' book, we went deepsea fishing and dolphin watching. Loved the decor and atmosphere! PCI needs more ice machines, that's it!
Liked the beachy/surfer "feel" of the location. I travelled in January and the weather wasn't great (windy and cold) plus there is some construction going on, mostly in the main lobby I believe. This really didn't impact my trip, as I was there for a friends wedding taking place literally just down the road. For the money and location, great value. I'd love to come back here and enjoy the pool/beach during the summer! Loud people next door and above my room - or perhaps the walls are just a little thin? The room could use some new paint and a few non-essential updates.
Loved the lobby full of games , books and yummy coffee
Affordable, location on the beach, and staff were all great.
I was really looking forward to this weekend, in fact I proposed to my girlfriend. My room's AC didn't work the entire stay. Then instead of compensating me they charged me a resort fee. I got charged extra for staying in an uncomfortable room.
Amazing location, cool bar, laid back environment
Love the decor and amenities. Overall...a great stay.
Very nice place to stay , probably avoid holiday weekends , if you are traveling with families , staff very friendly , always security staff present , outside pool area seemed to be very clean and maintained. Staircase and walls are In need of fresh coat of paint , a little grungy .. Floors in the room never cleaned , sand beneath our feet.. Housekeeping needs to be addressed , location very nice . The rooms seemed a bit warm , Ac is centrally controlled , had to be moved to another room, definitely adjusted the Ac at night as it seemed to be very uncomfortable for sleeping .. Prob hotel watching costs , instead of guest satisfaction .. Keep your eye on additional fees and taxes when booking rooms ..
Postcard Inn was what we were looking for in a quick getaway over the holidays. We had a king size garden view room. We were on the top 2nd level, no elevator. The main hotel entry was nicely decorated, lots of hangout places, a big table with games (my daughter loved the 3D tic TAC toe). There was also a photo booth. The Boathouse was a restaurant attached to the lobby...no room service. The garden had lots of lounging places too. There was an outdoor pool table and ping pong. At night the garden was lit with lanterns, and there was a fire pit. There is a snack shack next to the beach bar which is on St. Pete's beach. The pool supposed was heated and looked awesome, but was closed. The pool was a major reason for choosing this hotel. I wanted a heated pool as we were traveling in December. When I confirmed over the phone before booking the pool was heated; the receptionist said the pool would be closed for the first dayof our stay...however, we could use the pool at the next door hotel. The PostCard Inn pool was being filled when we arrived, so I looked forward to hanging out there and happily used the heated pool next door at "BeachComber". Unfortunately, during our entire stay of 4 days, the pool never opened. This was extremely dissapointing. On the third day heading over to BeachComber's pool, I was hassled by their maids for using their pool, they called their supervisor to confirm that we did not have access to their pool, but let us go swimming there anyway. The low was 40F one night we were there. So in anticipation, I turned up the thermostat to 75F that nice. I am fairly confident the heat wasn't working...because it was very cold. The next night was again cold, and I cranked up the thermostat to its maximum...88F and still was cold. The rooms had high ceilings, were cutely decorated but the bathrooms were tiny. Also, there were wooden blinds that could close, but no curtains to be pulled over...just decorative curtains. There was a TV and padded wooden chair. Between the room/bathroom there was a closet/dressing room...it was very tiny, but had hangers on one side and shelving on the other. The Boathouse restaurant was overpriced and wasn't really very good for dinner. We had a hamburger and shrimp tacos. Breakfast was nice though - biscuits and gravy and an omelette.
It was a rip off to have an additional charge of $22.60 per day for no justifiable reason? We received no special service, nor did the resort offer any exceptional amenities? The overall experience was mediocre and I would not recommend it to my friends or family.
location many issues with reservations using booking.com. staff was rude about the extra day we needed. will not return
it was a beautiful spot and the staff was nice I felt like I was staying in a college dorm in the middle of a frat party
Near beach. Very Noisy. Dirty carpet.
Beachfront and beach access. 3 great beachfront too bars. Rooms were disgusting. Bathroom was awful.
location staff dirty bed linens loud Spring Break guys next door bathroom
I love everything about Beachcomber!!
Love the resort. Great location the food is good - eating local or on property is easy. Love the live music and great sunsets! Roach in room and the WiFi was not staying strong while in the room. However, the staff was quick to help. I received a call back and a knock on door to check to see if all was ok. But still had problems.
Perfect place for a getaway. On the beach. Live music at Jimmie B's. Heated pools. Great wait staff.
We came with a few other families with their grown children. Love the pools with food and drink service and the entertainment is fantastic at Jimmy B's! Check in was after 4pm but they gave us certificateso to use at Jimmy B's which made it well worth the inconvenience.
Corner room close to loud bar through priceline - no water views
The room and staff were wonderful. Gary the entertainer at Jimmy Bs was awesome. The food was wonderful. The grounds were beautiful. Richard at the front desk was more than hospitable. Everything was just perfect
Easy access to beach Broken lamp Dead battery in TV remote
I liked that it seemed like the center of activity on the beach. Jimmy B's was right there on the beach, grab a dri K listen to the ocean or the band. The courtyard was nice to have chairs outside your room to sit and relax. Parking was tight and often almost full.
Very large room with kitchen and large closet Bugs, no view, loud beach bar, aggressive parking attendant, mediocre front desk, commercial type toilet, old shower fixtures, overall uncleanliness
The view was absolutely amazing! You really are ON the beach and the pool/restaurant/bar/live music/ rooms were all 10 out of 10's! Not to mention the water sports kiosk right out back where water activities are is your fingertips! We will continue to come back to this resort time and time again... it's hard to beat how beatuiful, relaxing and amazing one place can be. Not to mention on-shore you're conveniently located near even more restaurants, grocery stores and attractions. Best Spot in Florida I've ever stayed. The only negative is that our check in was scheduled for 11:00am - and when we arrived to check in they told us they wouldn't be checking anyone in until 1:00pm.. Although it was a bit disappointing, the staff was gracious enough to let us park, help us put our bags in the back - and encouraged us to hit the beach/pool/ and bar right outside until we could check into our room! What's not to love about that?!?
Beach location and quality are super!!!! Beach
I loved everything!!! You walk out of the hotel and you're on the beach! The beach bar (Flipper's) had some great drinks, and featured live music too! The kitchen also had an amazing menu (we ordered coconut shrimp, chicken quesadillas, and fish tacos-all delicious)!!! The rooms are spacious, with a small fridge, microwave, and cabinet storage. Some rooms have a balcony so you can step out and smell the gulf breeze! And the beds are super comfortable, for a good night's rest! And then there's the staff... Always willing to give suggestions, of things to do, provide maps or call car services to get you there... And generally showing that they are interested and cared! Want to save a little money, there's a full grocery store across the street, liquor store too (and another a half mile down the street)! We didn't even need a car rental, having taken a $30 Uber from the Tampa airport! Want to splurge a little? There's lots of great bars and drink specials up and down the beach... Everything a short beach (or sidewalk) walk away! Level 11 is a great stop to watch the sunset, with delicious appetizers, good service and a view that no one else on the beach offers! This stay was priced so economically, that we were hesitant upon arrival, but on departure, determined that we'd definitely be back! This is a highly recommend place to stay!!! You can enjoy a lot of the benefits of other hotels in the area bars, restaurants, music, etc., But staying here saves a good deal of money making it a most- economical choice!!! The only downfall, and it's a very minor one, was the water pressure in the room could have been a bit stronger! That's it!
It seemed like a lovely place; nice room, nice pool, beautiful beach view. We were near a roomful of partying college or high school kids; we ended up flushing the $200 we paid for our room and moving to another hotel so we could sleep.
We loved our stay! Wish we could have stayed longer! Would definitely recommend. Tub didn't drain well. But everything else was excellent!!
Friendly staff, clean, great view on the beach, amazing sunsets, good food and beach bar. Convenient to other beachfront restaurants/bars also. We always look forward to coming here! The barstools at Flippers are pretty wobbly and uncomfortable and we'd be more prone to hang out longer if there were live music more often...but the view is unbeatable and Amanda makes great Miami Vices and Bloody Marys!
Not quite enough parking.
Awesome location and everything you need if you are looking for affordable accommodation The wifi didn't really work so well.
Rooms were clean, hotel lobby, bar, and pool area always clean. Hotel staff were always friendly, courteous and helpful. Ice machine on our floor was broken for the length of our stay
Being right on the beach was awesome! I had three grandchildren all under the age of 11 and I didn't want to have to cross the street to get to the beach. The room was comfortable and the kids loved it. They closed the pool at 10 in the morning and the kids had to get out which disappointed them greatly. They were cleaning the pool which I thought was an odd time to do that.
The staff were amazing. That's the only positive. Overall, the amount of money I spent for a 2 night stay had me feeling ripped off. The place is tired & dated. Not worth it.
Beachfront The staff was rude and not accommodating, I had booked two night but had 2 reservations (1 night stay per reservation) instead of combining the two reservations I had to check out and then check back in. The shower was awful, almost no water pressure and the valves didn't close all the way so a steady stream would leak throughout the day. Half of the power outlets worked, which is frustrating when you are trying to get ready in the bathroom and can't blow dry your hair. The only nice thing about this place was the beach access, but it's right next to the public beach access and I'd rather stay elsewhere and walk to the public beach than stay here again.
The resort is great, right on the beach. The staff is nice, overall a great stay at Alden.
The staff at Alden Suites made you feel like you were staying in a 5-star hotel. They were so kind, helpful and very accommodating. I did not like that there was not a work-out facility on the premise.
It was fine but outdated
The hotel was great for the price! Friendly staff, clean, close to beach and restaurants, plenty of parking, 2 pools, 1 hot tub, elevators, tennis courts, shuffle board, etc. Hotel provided a crib for our 8 month old but we ended up bringing our own pack and play. Able to rent out cabanas on beach daily for $25, which provided a nice shaded area for the baby. The hotel was clean but it was kind of dated. Smoking was allowed by the pool areas. The bar on the beach closed super early on the weekend.
The kitchenette, complimentary coffee and daily newspaper were appreciated. Not as dog friendly as advertised.
There were a variety of activities; shuffle board, ping pong, bags, basketball and tennis. The rooms do not even remotely resemble the pictures, they are beyond dated to the point of grungy. There is a small stove with a frying pan and a pot but nothing to bake with. The rooms smell bad and there is really no control over the temperature of your room.
several pools. toys/floaties provided. very kids friendly. beautiful beach to walk lots of shells to find. lots of room in the suites, great value for your money.
Can't beat the location for beach time. The staff is friendly. The grounds are well tended. The facilities are definitely dated; the property could use some sprucing up.
Staff was friendly, great location, clean rooms, great value
Loved the location and beachfront access. Close to a lot of great restaurants and bars. The staff was awesome and very friendly. We forgot a shirt and bottle of cologne at checkout. They called about an hour later to tell us that we left some things behind. That was very unexpected and very much welcomed. Great family hotel with lots to do with the kids. There was sand all over the room like the floors hadn't been vacuumed from the previous visitors. It was definitely irritating that house keeping left an envelope for tips. We couldn't take our shoes off. The bed and pillows were very uncomfortable. Bathrooms were dated. Parking was very tight also. If you were driving after dinner time, good luck parking.
The location was perfect, the staff was very nice with the exception of the early morning checkout guy, and the outside grounds were awesome. The room reminded me of and old motel, the resort in the name is misleading. The window style air conditioner was noisy and ran all night. In addition, the bathrooms were leftover from the 1970's, the showerhead hardly worked, the tub had caulking smeared around the tub, and had a dirty feel. The bed was like sleeping on a rock, with a thin cushion on top.
The location is great! Walking distance is most anything! Price I think was appropiate and it was nice! Would go there again!! Rooms could be bigger, but other than that I can't think of anything!!
Excellent staff and good service
Excelllent on-site bistro Garage
The location and view of the beach was incredible. The entire facility seemed outdated, run-down and in need of renovations. Probably would not stay here again.
We appreciated the upgrade to a suite at no additional cost. The big blue slide at the Island Grand was ridiculously expensive and should've been included in the $25 resort fee. The adult pool area was too noisy at night (we stayed in a suite, room 3805.) We needed a repair on the door room handle, and it wasn't repaired until we had to call a second time.
The location, value, room comfort and the staff and the comedy club with it.
I think the hotel very expensive considering when we got there it was more like a motel. We were expecting something a little more luxurious
I loved being on the beach with all actives and atmosphere. Nothing
The hotel had a variety of activities and restaurants to enjoy. The beds were very uncomfortable and the amenity charges were outrageous. They also allowed some of their guests to get drink and get drunk at the childrens pools.
The atmosphere begs to be enjoyed. You will not find. More relaxing environment.
Great location right on the beach. Good restaurants and bars nearby.
After reading some reviews i was thinking i may have made a mistake. However when i got there i was very pleased yes its an older building and not your typical hotel. If you haven't been to Europe you may think this is different. However it is a typical European style hotel. The location is perfect walking distance to all the bars restaurants. I think it was great. Its a hotel to sleep not to have a vacation. i'd describe it as a clean place to crash with a great location. The night front desk blond lady and another lady are were not friendly and i'd say rude. Very different than the morning lady i think she is Thai. She was very nice compared to these night ladies. Restaurant was price for the food they served.
I loved the location. Walking distance to many shops and restaurants. Rooms weren't ready 5 minutes before check in. Older hotel with rooms to match. Small outdated bathrooms.
Location is great for the downtown area, waterfront, restaurants & Bars Bare bones minimum. Feels like you're staying in a random apartment. Bring plenty of booze to get liquored up before you go to bed. Just weird. Random decor.
Nice size room for a boutique hotel, in a fantastic location on every growing St Pete dt. Farmers market on Saturday is across the street. Outdated bathrooms, and as mentioned the beds were a little uncomfortable. Hallways were a little shabby.
This place is a complete joke and a scam. I booked a luxury room with a queen bed and bath. I drove 2 hours from fort Myers and when I arrived there to check in they told me that I was being moved to their "Sister Property" . When we walked up to the "sister property" that was about 5 blocks away it was a house not even a hotel. The room that the lady escorted us to had holes and nails hanging out Where pictures were at some point, the bed was a pull out, A microwave sitting on top of a desk, and she gave me a key to the PUBLIC BATHROOM! And the Ponce De Leon was going to try and charge me the same price that I had originally booked for. I demanded my money back and left instantly.
The location, feel, and decor of the hotel is wonderful, and I love the different options of restaurants. The staff, while friendly, seemed more apt to give excuses rather than solve problems, the hours of operation advertised contradicted the actual hours of each resturant, and although the website claims parking is available, the hotel does not actually have their own parking.
Very clean. The downtown St. Petersburg location. No free parking: From Friday evening to Monday morning you can find free parking spot near parking meters in a few blocks radius around hotel. Hot water is changing temperature from warm to cold.
The staff were very helpful and friendly. The room is small but nice. The bathroom was also small but good, except the sink has separate spigots for hot and cold.
Staff was rude and had to pay to park because the lady during check in never offered me a parking pass. Ridiculous .
Well maintained & tastefully decorated. Staff is personable, helpful & professional. Lovely view of the bay from the 6th floor & great location in general.
Going in with low expectations is the key to a satifying stay at the Ponce de Leon. More unimproved that the term "Botique" would suggest, this is the destination for the seasoned traveller who has endured rough edges and no amenities for a great location. The desk staff was superb but the housekeeping is the worst with no coffee supply or toiletries restock after check-in and no sheet change in four nights. All in all, it's a great way to be in the best part of downtown, save a few bucks and relive old mempries of the seedier side of that trip to China.
The staff was beyond welcoming and so kind, and the location couldn't be more perfect. The room was small but it was the perfect size for what we needed! Loved it! The bed was a little stiff, but definitely nothing worth complaining about. Nothing but good things to say about the Ponce De Leon!
There was so much to like, the staff, our rooms, the back pool and deck, and all the other detail that made it extremely nice. If only it was on the beach. But it was not hard to get on the beach from the hotel
The hotel is beautiful, and the staff was amazing. We partied on the new rooftop lounge and were able to see a 360 degree view of fireworks from St. Pete, Clearwater, and even Tampa! Amazing views, great music, engaging staff. We are local, so we stay at the beach often. We will definitely make this one of favorites and recommend to our family and friends. We may come by boat next time, as they have mooring privileges. Looking forward to that amazing food from Castile next time too.
Great general location updated rooms Front desk and staff was EXCELLENT!!! Location was not easily found-Signage was very lacking. Access to charging outlet for phone and personal communication was like a scavenger hunt. No option for self parking, parking fee was mandatory and only by valet. No directional signage upon arrival to direct to front desk for check-in.
Great location friendly staff Small room
This hotel just opened, so the facilities are great. Rooms are wonderful and management truly cares about your happiness - and takes steps to correct anything that went wrong. Our room was very large with an additional side room area that could be completely separated so some could work or play in one part of the room without disturbing others wanting to sleep. Showers were awesome - large walk-in double headed shower areas. Everything about the rooms was top notch. Service was awful on two occasions. Between a waitress just not bringing us water, jelly, and yogurt we had asked for at breakfast, and another incident where breakfast room service took an hour to deliver (and when they did there was no silverware - they came back 25 minutes later with that so we enjoyed cold breakfast) I can say the wait staff has some work to do. That being said the manager did take steps to correct the incidents. Management truly cares - they just have some kinks to work out.
The service was fabulous, room large, walk across the street to one of the top beaches in the world. Shout out to Kate, Rich, Kim, Derrick. Liked all
Great value. Beautiful sunset. Too far from downtown
Directly on a beautiful beach. Easy to find. Everything you need is in the resort.
beach attendants very helpful and accommodating, especially Earnie Extra charges in the last few years such as parking and newspapers placed at doors in the morning.
Great staff- helpful, cheerful, funny, kind. way to soft beds and pillows- food prices are very high for what you pay for high priced room, and would have been nice receiving free coffee when ordering meals.
I was local and my AC went out so I stayed at this hotel. Very nice and comfortable. A little expensive for a Tuesday!
Luxurious and relaxing
The location was excellent. Beds and room size were nice. The staff in the restaurant and bars were great. The hotel appeared a bit dingy overall, but nothing that I would directly complain about.
Rooms were clean and comfortable Common areas of hotel looked run down
The beds were very comfortable. The staff went out of their way to make our stay a good one. The atmosphere was very pleasant and very enjoyable. All around a very wonderful place to stay. I didn't have any issues with anything I didn't like.
Location was excellent The facilities require a much needed upgrade. It appeared rundown and dirty. We booked this place because of its affiliation with Wyndham and it did not live up to the expectation. It should also be a non-smoking facility. Given the potential of the facilities, I think it should be renovated!
clean, comfortable, good value
The staff was very courteous and friendly, and we enjoyed the daily continental breakfast, which had a wide selection, and included fresh fruits, yogurt and orange juice. The pool is adjacent to the hotel at the front facing the car park, which doesn't give guest much privacy
This was our 2nd stay at this Hampton Inn. Amazing hot breakfast! Clean, comfortable room with plenty of counter space. Friendly staff. The pool and hot tub area has beautiful landscaping. I'd recommend staying at this hotel.
The lobby. when you first walk it is breathtaking and you feel like yeah I'm fine dining and dropping 140 on a night just to relax ...until you get on the elevator and by that evening the regret sets spending that much money on underwhelming temporary digs 140 bucks I would have expected something a little more upscale. Mold smell, thin walls, Bad lighting . I saw a black fly looking very similar to a full grown bed bug, but I can't confirm. it had the feel of a cheap hotel just with better sheets. I paid 35 more for smoking and when I got there they had no idea of my reservation and I got jolted out of 35 bucks . Thanks Kayak . The front desk was pleasant and professional.
The staff was accommodating. Occasional musty smell most likely associated with humid weather.
Staff was very welcoming and this had the feeling of a luxury business hotel. We needed a King with a pull out couch, and after a problem with the first room we were upgraded to a Jr. Suite with a separate bedroom. This made the stay very comfortable--I wish we had stayed here more nights. This hotel is tucked in a business park area with not many cars passing by. There isn't much around this hotel, which might be why it felt so quiet.
When there was no Sweet N Low in the room for coffee and they ran out downstairs; we let the front desk know and due to housekeeping would have been 20 minutes; the girl from the front desk brought it to our room herself within 5 minutes. Requested pool towel replacement for an evening of swimming and it was fairly busy; housekeeping was out there within 5 minutes stocking up. Really good accommodations. This Hilton goes out of their way to make your stay pleasant! P.S. - Publix and a few restaurants were right in the park, which was an added bonus!
Age of facility, cleanliness
Shortly after check-in a maintenance man came in unannounced and started working on the toilet while my wife and I were trying to relax; he kept leaving and coming back because his manager kept calling him away. Two hours later, after he finished the job, it took 3 calls to the front desk to have a staff member come clean up the toilet water, rocks, and whatever else managed to end up on our bathroom floor. Even after someone came to clean, the bathroom was still covered in toilet repair gunk. There were wrappers and cups found in drawers from previous visitors, hair left in the "clean" towels we were issued, and stains all over the blankets. Overall it is the worst experience I have ever had, it was worse than sketchy one-star hotels I have stayed at. The staff was very unprofessional, things should be taken care of before the room is issued out; the place left my wife and I constantly feeling gross, the cleaning people were terrible; and I hated every moment I was there .
Restaurant had great food. Very helpful , friendly staff. Room could use a few updates but staff cleaned well.
Safe and easy to score a room for a last minute booking. Rooms are dark and in the center of a parking lot so they're loud.
The safe in the room , the frig, I was able to put my medication in it and not worry the rest of my stay. The staff was very cordial. The restaurant on the marina was good and so was the service. Location was easy as well. We will be back. ty :) I would of liked a microwave in the room for a late night snack. (popcorn). Water bottles a little pricey $1.89 each.
Great to have marina available for our boat. We were there for 3 days and 2 of the 3 mornings we had no hot water. Rooms could be much cleaner and linens didn't feel clean. Stains present on linens.
Location good, staff very helpful. Wifi worked well. The room was very damp and smelled like it hadn't been used in awhile. Blow dryer in room did not work and looked as thought it had burned up way before my stay. No extra blow dryers to use. The restaurant was not open for coffee in the early morning before my departure and, although there was a coffeemaker provided in the room, the coffee was really bitter.
The entire staff was extremely accommodating. The restaurant at the hotel was very good and very nice. We loved the view. More elevators would have been helpful for my handicapped mother in law.
I loved the view it was very nice. The staff was friendly. The smell of the bay was gross it smelled like a septic or rotten eggs. I know that's not the resorts fault but I don't think I could stay there again is was very over powering.
Liked that there was resteraunt onsite Having a group of athletes there taking up jacuzzi
The front desk staff was really great. When we found a roach in our room, they bent over backwards to move us. The pools are also very nice. The view of the water was amazing. The fact that I found a roach in my room and had to be moved was inconvenient. Their "beach" was disgusting and very small. It was definitely misleading advertisement. It was covered in seaweed and overall was just not an enjoyable area. The intersection to turn onto the road the road to get to the hotel is very confusing.
Location on the water and right off the highway. Facilities are a little run down.
The location When it stormed I had to park in a bank parking lot around the corner which made it for a very undesirable walk. When I pulled into the bank parking lot the attendant refused to let me park stating he had no idea what I was talking about. 2nd issue. The first front desk woman that checked us in was amazing. So helpful and nice! You could tell she really enjoys her job. The front desk girl who checked us out was horrible. She checked us out on Sunday August 31st. I asked the lady a couple questions about the area and she couldn't answer anything and appeared to not wanted to be bothered. I understand you have a concierge but he wasn't available. Please educate your guests a little about the area. Like recommendation on a nice restaurant. 3rd issue. The room was huge but I stepped in something that was very slimy. It appeared to be maple syrup which was all over the floor. I have stayed there before and had a better experience
Shuttle service This was not a great hotel for family visits. Also, we had to pay extra for everything - parking was $16 a night , and for the price of a room it would have been nice to have some form of complimentary breakfast. I guess the more you pay, the more you have to pay. They made a big point of letting us know that the ice was complimentary, which made me laugh because where in this country is it not?
Location is good, 8min to Pier. The supermarket and some food store is just besides the hotel,very convenient. The room is old,and the staff sometimes forget to change the towel. The dryer is very very dirty,not like a 5 star hotel.
Clean, good location. Can't have a rollaway bed in a room with two double beds. Have to go to front desk for ice!!!
The staff was great. They even comped our parking because it was my husband's birthday. N/A
There was no hot water the evening we checked in Had to wait until morning to shower
Offered shuttle bus to Tropicana Field to attend baseball game. Helpful staff (especially Edith Odonez) Nothing. Great experience