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I liked the design, the free internet service and the low cost. No restaurant for dinner at the hotel.
good price/quality ratio for the rooms, calm & green area I was eating lunch there and was thinking: "I am really satisfied with this place, I will give a very good feedback on Booking.com. But... the very bad surprise came when checkig-out: 27€ for 1 dish&water at buffet lunch. I tried to complain but I only got the answer: ''you know, this was a buffet, you pay for the choice' that was salads, cheese and salmon..."
I had to sit at a breakfast tables that was not cleaned after previous guests.
Incessant loud music, no dinner (no warning of this). otherwise empty but ok.
the setting was excellent there was no Restaurant or Bar open and after driving for 8 hours i had to go out again only to buy crisps and chocolate for my dinner
The area around the hotel was very quiet. No kitchen, so no evening meals, no restaurant. I had to go outside to find me a restaurant
peace and quiet - we were the only guests. There was no one in the building during the night
clean beds need more comfert
Althought this hotel is located far away from the city facilities, it is a very calm place to rest at night. The hotel should have a diner restaurant and frigo on the rooms to compensate the absence of places to eat in the neighborhood. In addition, to find the hotel without a gps seems to be quite impossible because it is located in a very small road and there is almost no indications to follow.
Beautiful setting; the grounds were lovely & guests are surrounded by nature. Hiking trails, meadows, farms, horse pastures and forest create a serene environment. Breakfast buffet was lavish. Hotel seemed a bit short staffed, but this was perhaps just bad timing. We arrived hungry & tired & had to wait both at the front desk for receptionist to appear, & again for someone to take our order for dinner. However, the tranquility & beauty of the surroundings put us in a better mood. We had a devil of a time trying to find the place, as it is completely off the beaten path. To make matters worse, there was construction going on which prevented us from getting there in the most efficient way. Our GPS was useless in the face of the detours imposed by the construction; furthermore, the address of the hotel was not even recognized by the GPS. It would be helpful for guests to have the name of the closest main street and specific directions on getting there. The hour or more of driving around that frustrated us & soured our mood prior to check-in. Gratefully, the woman at the desk, who also doubled as our waitress, was most pleasant & the food was good, so our spirits were restored.
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Convenient to airport - just walk across the street.
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
40 steps to Brussels international airport
Perfect location, nice and well spoken staff. Wonderful mattrass
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
Position of electric outlets in rooms too far from bed
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
We had a brilliant weekend rate. The hotel is a business hotel and our twin room was perfect for our needs. The breakfast was full self-service and plenty full. Leuven is a lovely place and the hotel is very well situated in town. We had a room out to the back which was blissfully quiet. The receptionist on duty was not very welcoming - she seemed to class us by the rate we were paying and the rucksacks on our backs. Or she was just not enjoying her job.
Close proximity to the university (central campus), shopping, restaurants without need for a car. The noise from the plaza area in front of the hotel--lasted all through the night and was quite loud at times.
The hotel is very central, all amenities are close by, the staff are very friendly and helpful
The rooms and location The staff who was working on sunday was very unfriendly
The hotel was extremely central. THe breakfast was very good. Rooms spacious and clean. All required facilities present. The hotel staff were extremely helpful
Location Breakfast is too expensive (18 € !)
Good value for money, 61 Euros for twin room with nice breakfast buffet. Parking garage below hotel. Excellent location in city centre. Twin rooms were comfortable, but slightly too small as there were two queen size beds.
Location close to City is excelent. More pillows should be provided in rooms for the beds.
More noise from the corridor than usual
Quiet large room very close to centre
The lovely grounds, freindly staff and the bathrobes
Nice overall impression. Considerig that the hotel was build in an old Monestary, the rooms very not very well isolated, causing big differnece in temperateure in diffierent parts of the room.
Breakfast was excellent,staff attentive,homely atmosphere. Would like to have had tea and coffee making facilities in room.
Nice furnishings and friendly people.
we found the staff courteous ,friendly and helpful. It was an excellent example of a small friendly and very comfortable hotel. One lack is the absence of a comfort tray ie tea/coffee tray in the room.
Wonderful services, location, facilities and staff. No. I have stayed there several times and it is always a pleasure to go back.
Room 106 comfortable though smaller than room we had on last visit. Bathroom possibly in need of upgrading. Bath tap a bit difficult to control and water emptying from bath very slow. Staff very friendly and helpful. See comment on bathroom.
Hotel staff, garden Access to the parking
Nice architecture, historical, convenient to city center.Good breakfast.
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
The ease of transportation to and from the airport and the location.
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
Everything was perfect.
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
Close to airport
comfort and proximity to airport
breakfast buffet no pool
Location Parking facilities
location, helpful staff, comfortable room although pleased that wireless internet was available and reliable, it was quite expensive
warmth and friendleyness of everthink breakfast was cold water in pots for tea warm coffie cold plates that were used for hot food were very cold taking heat from the food
NIce that they have their own restaurant, so I can work late but don't have to look for food. No.
Cleanliness of hotel Getting to it from station, a bit of a trek with luggage and entrance not on main road but behind. But ok once u know where it is
A clean, modern hotel. Very friendly staff that spoke English.
It is nice. It is not so new.
The best for me was the price! My son who is 13 enjoyed the breakfast.The rooms are very clean and it is very quiet to sleep at night.
the staff were so helpful and nice and the food was great in particular the breakfast.
Location and value Airport shuttle not 7/24
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
The free shuttle service from the airport to the hotel and back.
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
the room service was fabulous
location, big room, nice design
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
nice hotel, good facilities, near the airport, staff is very nice and helping
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
I chose this hotel for two reasons: 1- the location is so close from the airport and you don't have to pass through the traffic jam to Zaventem. So, i recommend it if you have an early morning flight. 2. Swimming pool, which was closed as most of the hotels do now adays. The reception was a disaster, that everybody did a check in had to fight with the receptionist, who was appearantly not satisfied with her work. My check in passed quietly (except paying the city tax which was for the first time not includedin the price)but after a while she called me from the reception an said some info were missing from my credit card, then she said you have to pay the city tax!! Told her i already did with your collegue. She said NOO you didn't pay! Told her call ur collegue. She called him, spoke in dutch, then said he did not tell me( without saying SORRY). Every body who was working there, whether in the restaurant, reception or out side, was absolutly not friendly and angry. Do not recommend it and will never be there. The receptionist The money value Swimming pool closed. Hammam closed ( why it's a resorts then?!)
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
The room was extremely clean and comfortable.
Room appointed nicely and comfortable for overnight stay. Check in efficient and pleasant. Was not aware to ask for a 'first floor' room. They did not have an available and although many rooms are on the first floor, our room was accessbile only by stairs. We were 2 mature couples who had stayed in Europe for family event and touring, so one of our pieces was especially awkward.
the food (breakfast and lunch) is very poor but very expensive. breakfast
Excellent convenience to the airport; clean, modern, well-appointed rooms; very close to the train station too; great facilities and helpful staff. The restaurant is of decent quality, but (not surprisingly) overpriced.
Very special private location. 5 star level of personalised service. Feeling of exclusivity and privacy. Very stylish, designer rooms. Exceptionally comfortable beds. The location is off the beaten track so you have to go out to eat. An onsite facility for evening food (not necessarily full meals). Maybe a fridge in the kitchen with sandwhiches or chilled ready meals with a microwave, that could be used like a communal mini-bar would be useful for the weary travellers who don't want to drive out to eat on arrival.
It's a beautiful renovation of an old farm. The staff is extremely friendly and they go out of their way to make it a comfortable stay. The breakfast is excellent and the rooms are quite spacious. Highly recommended if you want a comfortable place in the countryside, away from the city
A perfect place for a romantic trip. Very polite staff. Special thanks to Duan. You can take bicycles free of charge for riding on the wonderful places that surround the B&B Barons House.
When we arrived, the hotel receptionist directly offered us a cup of coffee in our room for free. This is exceptional service I think that is not required, but highly appreciated and a good start of an excellent stay. Furthermore, you can park you car behind a closed gate (for which you will get the remote to open it).
Very quiet and peaceful. Staff were very helpful and a really nice location
Well, great great place. So kind and thoughtful. Attention to detail in the rooms and the outside area was second to non. By far the best place that we have stayed at on holiday for many years. The owner and her helper were extremely helpful and polite. Could do enough for us.
Everything was just perfect, especially the design of the rooms. More choice for breakfast.
The site is perfectly quiet, the room design is very nice, and the owner Linda very friendly.
The rooms at Bertem Natuur are first-class, and the owner has clearly put a lot of effort into the design and detail. We would say they are easily 5-star standard. The hotel is located on a farm, approximately 4km outside Leuven, and the setting is beautiful. We ate our breakfast outside on the patio, and it was so peaceful. The owner, Linda, is also so helpful and friendly.We would definitely stay at Bertem Natuur again if in Leuven, and would like to thank Linda for making us so welcome.
Small and well run. (a very plesent stay.) No issues
The breakfast was great. If that's a four star hotel they must be very small stars. The room was expensive and looked like it hadn't changed since the early 80s. The bathroom was older and not clean.
The staff were friendly and helpful. Also, most spoke very good English.
The gardens were nice and itwas very quiet and peaceful.Breakfast room had a wonderful "old world " feeling. Very close to Begginshof for walking and exploring on foot. for a 4 star hotel the room was a little small but not a problem!
My stay was excellent. The hotel was clean, the food excellent, and the staff eager to serve.
Please write at least 15 words
nice outside vieuw in breakfast room additional pay for sauna while i was in suite room, sometimes a litlle years 80 dated.
The very helpful reception staff who would do anything that you needed in a timely and professional manner. The breakfast was excellent. The room was slightly smaller than I expected, and not as clean as it should have been. Also, the rooms could do with some upgrading, e.g. mobile phones would interfere with the clock radio.
friendly staff no swimming pool, paid sauna
The quiet and well maintained grounds No, by far the best hotel we have stayed in in Belgium
Very cosy and stylish at the same time. I love historical settings Could widen dinner menue
The clean and spacy rooms, and the very polite staff
The perfect location neear the centre of Leuven
I found the staff to be very helpful. Breakfast was outstanding!
The staff was exceptionally helpful and very friendly. They provided helpful and accurate information on the local transportation schedules and always came to the desk to greet us when we came in. The breakfast (included) was quite good, with many selections to choose from, and presided over by a lovely and friendly manager.
Comfortable room, friendly staff, central location. Excellent all-round
Very good position, hotel staff very helpful, good breakfast A disturbing smell from bathroom during the night. The rooms are not very well acoustic insulated, so you might hear what's happen with your neighbours.
Nice ambience, nice people at reception, the artie breakfastroom Reception looks kind of cheap at first glance Cleaning starts early and noisy (our room was next to 'Dienst'
Thye staff were very helpful and friendly in this conveniently situated hotel Noise in the street by late- night party-goers
Unusual split level was attractive. Would be nice if the third bed was on the lower level and the sofa upstairs to relax with TV. Everything was excellent
Very attractive dining room, excellent location