Ham Lake Hotels

Staff

Parking lot was full of ice and not salted. My husband fell getting out of his truck.

Breakfast and on-site laundry capabilities. Front desk woman in the evening was always very friendly and accommodating.

Never received the wake-up call I requested and the hot tub was 'bathtub warmth', which was not conducive to our needs after football camp 10 hours a day and why we selected the hotel from a previous year.

Nothing at all.

Check out was horrible and front desk mgt was on the phone the whole time

Pleasant manager.

Guy in next room snored like a bulldozer.

Friendly house keepers.

The staff was great and the room was very clean.

Location for our specific needs.

Check-in time for the hotel was 3 PM. We arrived after 3 PM and the room was not ready. I asked if they could assign us another room and they offered a room on the smoking floor, we are non-smokers so that was not acceptable. We had to leave and return.

We are very pleased with the accommodations, the breakfasts were varied and great. The housekeeping staff was wonderful and friendly. They were ready to help us with whatever we wanted. The entire staff was very friendly and helpful.

I complained to the kitchen staff about the coffee in their new coffee maker, and they made us a separate pot of coffee, and made it available to all. The next day, the new coffee maker was gone! The coffee then was great.

Clean

Little noisy road noise

The breakfast selection for or entire family was fantastic.

its not worth to stay what i pay

Great hot-tub; restaurant shared the parking lot, so easy access to dinner; on a bus line to the college that I was in town to attend a workshop at; very generous breakfast buffet

a bit pricey for the star level

The breakfast was wonderful! Great variety of food with both healthy options and options that the kids liked.

With 3 children I was not happy with the limited access to the waterside.

Budget & location

Small room. Very bad wireless access

It was very comfortable and a convinent location. Close to shopping, etc. Quiet motel. Loved having the fridge and microwave in the room.

Both the ice machine and the pop machine were both broke so we had to go buy pop at a store.

clean, very modern looking lobby, pool area and rooms

nothing

The free breakfast

There should be an exhaust fan in the bathroom

The customer service was really good

The room was really nasty and the bed sheets was really dirty, I will never go back there .. I would really like my money back !!

Desk staff night and morning

My room was not cleaned properly.

Location was great for our event, accommodations were very nice and clean. Staff was very helpful and friendly.

Can't think of a thing!

The rooms were very nice. It was a good location and central to all of our needs. They have a beautiful commons area in the works, and I can't wait to go back and see the finished product.

Unsecured entrance that anyone could come in and out of the building without the use of their room card.

About the only thing good about this hotel is it seemed like the sheets were clean and the bed was comfy.

If you don't like the smell of cigarette smoke find somewhere else to stay. The entire hotel smells like stale and fresh cigarette smoke. Reserved a No-Smoking room but was surrounded by smoking rooms. Bathrooms are in need of updating and poor drainage.

The staff was extremely friendly and helpful. I also liked the hotel's proximity to Taco Bell and other businesses.

The room felt warn out. The bath tub for instance had significant wear on the bottom that made it slippery.

A junior football team was there and the kids were running all over the place liked they owned the hotel. Parents did nothing and management did nothing. Not worth $135 as I had a much better experience downtown for $111.

Free cookies at the service desk! Great breakfast options. Wonderful bike/walking path only 5 min from the motel - loved that!

Very loud motorcycles were revving their engines for 10-15 min. right outside the motel entrance between 2 - 3 am on 2 out of the 3 nights we were there. Woke us up, but hotel staff said they had no idea what we were talking about!!

The rooms were very clean and smelled fresh. The climate was set perfectly in our room. The pool area was very child friendly and had a generous quantity of towels at all times.

We were awoken by the Housekeeping Staff 3 times on our departure day.(9/5/16)At 8:05am by the noise of vacuum cleaners and door knocking.Again at 9:40am from knocks on our door asking if we were checking out soon so they could do the room.And at 11am!!

Room was neat and tidy, bathroom was clean, beds were comfortable.

Parking was limited for our large vehicle.

Breakfast was okay

Exercise facilities was a joke. Stair stepper kept coming loose as I was using it. And treadmill would catch and I couldn't use it

Nothing

Everything... Room smelled gross, bathroom was small and too close to beds, pool was broken

It was affordable

There was no continental breakfast

Location

Room was dirty. Tough area due to security concerns.

Nothing. Experienced the worst customer service ever.

Had to wait 1 hour for check in. Was not allowed to Check in as one of the members (out of three member's) had a copy of the passport. No way to contact the manager and the person at the reception desk was very rude. had to call the company to cancel our reservation. Will never ever stay in this hotel.

Was the best stay ever. Close to highway, and restaurant. Will definitely be back.

front desk called to see if all was okay with the room. chocolate chip cookies in the evening.

not enough lighting in the room

There wasn't a convenient place to refill my water bottle. Other than that, can't think of anything! Great stay.

Absolutely nothing.

The management staff was completely unprofessional. The maid service was completely inadequate. Rest assured, I will never stay at a Days Inn again. Lesson very well learned.

Good location, easy access to north part of town, quiet, continental breakfast is ok, relatively clean, internet was easy to get on, worked well, not terribly fast; morning desk person followed me upstairs when my key wasn't working to make sure I got in

Easy to miss entrance, old and rundown, caters to truckers, front desk staff had trouble checking me in with Kayak res, announced my room number out loud, said it was company policy when I objected; no elevator, smoking rooms odor drifted around, old and tired bedding; staff tried to be friendly, but they do not cater to business professionals. I will stay elsewhere in the future.

Lobby was pleasant. Wireless - great. needs a public printer for computer.

replace towels and blankets. very old - looks cheap, milk was bad and waffle mix taste sour, could be a nice place but needs work. carpet needs replaced. in room.

Breakfast was good and well stocked. Stafff was friendly and helpful.

Location.

Location was good. Price was right. It served the purpose. Not sure that I'd stay there again.

Bed was hard and lumpy. Strong cleaning product smell.

Nothing. Needs were uncomfortable. Then my stay turned into a nightmare.

The staff checked me in after giving my non-refundable booking confirmation number. Then in the morning they called me and told me that the room had not been paid. The manager asked me for my credit card to verify if the numbers were correct. I obliged him and asked him not to swipe my card again while I was on hold to get my online non refundable prepaid receipt faxed over. While on hold the jerk working overnight swiped my card, just after I handed it to him. I then told them that I just asked they not do that until the receipt faxed over and to immediately give me my card back. He refused. This guy proceeded to refuse to give me my card, then explain to me that even though he swiped it he wasn't billing me. Then, my stay got worse. This jerk threated go call the cops when I demanded my card back. Neither the night clerk, nor the day manager would return my card. Since they swiped it, I hung up calling the online booking company and canceled my card as stolen so these guys would not be able to double bill me. Then these jerks called the cops. The night clerk then told the cops that when I walked away to cancel my card that he tried to swipe it for $70, $60, $50, $40, & $30. Thank God I cancelled my card. The cops told them that no crime had been committed and thankfully the officers were nice to me. They forced him to return me my already cancelled card. Needless to say, this isn't my first bad experience at this hotel, but I sure will be my last. I do not recommend that you subject yourself to this kind of horror story. What a waste of money. Thanks for ruining my day Super 8. You are not awesome.

Ac was broken no screen in the window. Room was reallg bad with the stibk. Bathroom wasnt in the greatest ahape

nothing

Beautiful and comfortable accommodations.

Nothing. It was very nice.

Secluded area. AwY from traffic.

Needs a hot tub in pool area A more reasonable price breakfast for hotel guests

Location was great. Front desk staff was awesome!!!

Lights on the front of building shined in our room all night. Even with curtains drawn. House keeping did not leave towels 2 of the 4 days we stayed.

Was fairly clean and the bed was comfortable.

The sink drained very slow and the tub drain cover was broken. The breakfast was alright but the plastic utensils were flimsy. They had biscuits and gravy but you couldn't cut the biscuits with the plastic knife or pierce them with the fork as they were flimsy and would bend.

I recently stayed here during the 2016 U.S. National Figure Skating Championships which took place in St. Paul. This hotel is really nice, tucked neatly right off of I-94. Was easy to find and is in a quiet buisness park just outside the Minneapolis Metro area. Check in was seamless (I used e-check in) and they had everything ready to go. Really nice staff at check in. The rooms are very nice. Modern decor and very clean. I stayed on the south facing side (718) which meant no noise from the Interstate. My room was the two room suite but is really more like 4 rooms with a sleeping area, common area with sofa, kitchenette/mini-bar, and bathroom. Everything was really clean and comfortable. The bed was heaven. Having the microwave and mini-fridge came in handy. The bathroom very spacious...plenty of towels. Lots of closet space and the floor was really quiet...never heard a peep. The breakfast was delicious as well. Ate there most mornings. Made to order omlettes and everything else. Attending an event in St. Paul I had been concerned I was staying a bit far away but the travel time to St. Paul was only about 15-20 minutes...super fast. Just get on I-94 till you get there. The hotel is really only about 7-10 minutes from downtown Minneapolis. Very accessible. I can't say enough good things about this hotel. The price was perfect as well. Really upscale stay without breaking the budget. All staff always with a smile and very friendly. Stay here!

Nothing!

We stayed at this propertry a year or so ago for my sons wedding. This weekend was another event, the christening of his son at nearby St. Anthony Village. We really appreciated the space, the managers reception, but especially the great breakfast.