Hancock Hotels

Have vacatioed here on multiple occasions and have always enjoyed the stay and been very happy with the accommodations and staff.

It was perfectly located.

Staff didn't seem aware that we requested a smoke free room and we had to ask for the complimentary breakfast. They were willing to meet requests. We got charged for parking which we did not anticipate. We would not stay here again. Not our style.

The location was convenient for our purpose which was to visit Tanglewood and other sites in the Berkshires

The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return!

There wasn't one thing we disliked about this hotel and will be returning soon!

Breakfast was quite good!

Not having a restaurant & room service

Size of room.

Surprise fire alarm after going to bed.

Large room, good amenities provided, helpful staff, good location

A little dated, but not a deterrent to staying there

Good location I guess. The pool looked pretty nice but I didn't have a chance to use it.

Room wasn't very clean. Comforter was riddled with stains as was the shower curtain. Errant hairs kicking around and an overall musty smell. Also the tv reception was awful.

Beds were decent and room was large. Fridge in room was nice. Good location.

Bathroom smelled really musty. A/c was loud.

Not much.

It was somewhat rundown.

The fellow at the front desk was super friendly.

Is shutting down in 1 month for demolition, and being replaced with a new Hilton(?) according to the staff.

it is a quiet time of year and the setting is peaceful,which i prefer for a much needed restful environment

Decent price, quiet, good location.

I was charged twice at different rates with my name on another person's payment method, and now I'm trying to figure out how to get some of my money back for staying in only one room for one night. Online travelers be wary of the booking websites, try paying with cash or call hotels directly.

For us the location was perfect. Rooms very clean.

The place is huge with lots of rooms.

There was hardly any heat. The living room had the heat unitand a small duct ran into the bedroom. It never warmed up!

Beautiful home, beautiful people, beautiful surroundings, beautiful food.

Overhead fan in room didn't work if overhead light was turned off.

Cleanliness, location, great breakfast (wonderful food choices, good company!), provided info about nearby places of interest. Quiet, relaxed ambiance .

Shared bathroom facilities, distance from room to bathroom. (Neither of these were a problem but it might have been more of an issue had it been more crowded.)

The staff was amazingly accommodating! But when you book, make sure to request the NEW SIDE OF THE BUILDING. The old side is... Old.

My fiancé and I wet first assigned to a room in the old side or the building. It just felt a little sad and tired. I called the front desk and the lovely clerk IMMEDIATELY switched our room to a new one which was great. Luckily we were there for a couple days that weren't too busy but if they can help you, they will. Seriously nice staff.

The uniqueness of staying in an Inn. It was clean and cozy. The staff was great and the breakfast was wonderful!

Perfect location and good price.

The space was great for the money

Things were a bit out dated like the cable was terrible fuzzy. And the couch was horrible springy. And the walls seemed a bit thin I heard a lot going on around me.

Nice small private busines

No

Country atmosphere. Our room was all about rooster decor.

Definitely would have loved some protein offered at breakfast. Eggs' bacon?

Location--easy to find and close to our venue

Room was the smallest ever encountered in years of travel--maybe large enough for 1 person. Microwave location made it impossible to hang clothing. Took a long time to adjust water pressure and temperature in shower. Lying in bed it was obvious someone had begun painting the ceiling and not finished the job. Really!? And why would someone hang two copies of the same framed print in a room?

Friendly staff, who did their best to assist with faulty A/C, which eventually worked well. Location and grounds were very nice, especially the patio area next to a babbling brook. Proximity to a good restaurant was a plus. Room seemed recently renovated-shower was great!

Air conditioner wasn't on correct setting and room was hot initially.

Within 15 minutes of three art museums and a world-class theater festival

The Breakfast room could have been open earlier.

NICE CLEAN AND QUITE VERY FRENDLY STAFF. CLOSE TO ALL KINDS FO FOOD PLACES

Clean and well laid out rooms Nice breakfast with friendly staff

The staff and the size and cleanliness of the room.

The fitness room is marginal.

I liked the rooms in the back facing the brookthe bed was very comfortablethe bfast in the morning was goodcould have used some fresh cut up fruitexcellent coffee Hotel Employee was lovelywould stay again

n/a

Security , friendly, location, comfort

No problems at all

The only redeeming quality of the hotel was the front desk woman who patiently cycled through a series of nonfunctional rooms until we found one that (sorta) worked. Otherwise 1 star across theboard.

We had to go through 4 rooms to find a nonsmoking room that didn't stink of smoke, had heat and toilet worked. Couldn't get out fast enough.