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a large holiday apartments resort , well situated, with fairly attractive outside architecture Reception was unfriendly and with an atitude of :'Oh shit another client'. Interior design is old and unappealing
Being from the Berkshires we chose to do a trip for a night while on vacation. We enjoyed it so much we stayed an extra night. Very clean, cozy apartment feel. Pool is great area. With it being off the path (5 miles) I think it be great to put in a snack bar as well as a lounge (dinner/ bar) it would be a gold mine for families not wanting to cook or drive. The first day staff was amazing! Second day the desk people could have had a refresher on positive and client experience.
. Unit was clean nd comfortable but starting to show its age. Wall paper was peelling, stains on ceiling when water leaked
I loved the option to bring the family pet, Charlie. Had a great time including him on the hikes and trails. The "free" breakfast... food not that great and the Sales Pitch was overwhelming!
Very comfortable. Good value. We stayed there October 21-24. We would stay there again. The room was furnished nicely. We liked being able to get movies. We didn't use the pool, but it looked very nice, as well as the lodge area. Beautiful area. We were travelling back and forth to Williamstown, which was within a reasonable driving distance to the college. We were looking forward to having a fireplace in the room, but it wasn't working properly. Maintenance had to clean creosote off the glass doors so we could view the fireplace. It was really thick and the flame wasn't adjusted properly after that so it didn't look "real." We didn't use it much. They did respond quickly when we called about the creosote issue. There was black on the outside of the unit where the fireplace was, so it kind of felt like it could have been a safety issue as well. The management should monitor the fireplaces.
The mattress was worn and noisy in 107b building 1
Pool Shuttle to the ski mountain would be great idea
Great for families. Love that all rooms include a kitchen. The suite feature (two rooms sort of adjoin) is really convenient as we're always there with multiple families. Checking in is always painfully slow for some reason.
Clean facilities and friendly staff. Second time visiting - the kitchenette is very helpful. Nice to have balcony and gas fireplace. Comfortable bed. Overall a great place to stay.
The hotel staff were extremely friendly and helpful. Also, the view was breathtaking.
The rooms were really great. There was a full kitchen, dining room, living room, bathroom, bedroom and patio. It was amazing to have a kitchen with a full set of dining ware, a toaster, microwave, stove burner, blender and coffee pot. The place felt very family friendly. It definitely felt like a ski lodge where families would stay for about a week at a time. All of the decor in the rooms were fall foliage which felt weird staying there in the summer. They have a large selection of dvds at the front desk that you can rent for free and have an indoor and outdoor swimming pool. The door to patio to our room was broken. The dvd player wouldn't work and it took forever for us to get it to reopen and spit out the dvd we placed in. They ask you to take all the linens off of the bed and place in the bath tub before checking out, which didn't make sense to us because we took a shower right before we left. It's in the middle of nowhere which is definitely apart of its appeal but there are no gas stations or grocery stores for at least a 15 minute drive.
Location in mountains. Friendly staff. Very clean and well appointed rooms.Warm and cozy fireplace. Condo did not have a stove or dishwasher.
The staff was amazingly accommodating! But when you book, make sure to request the NEW SIDE OF THE BUILDING. The old side is... Old. My fiancé and I wet first assigned to a room in the old side or the building. It just felt a little sad and tired. I called the front desk and the lovely clerk IMMEDIATELY switched our room to a new one which was great. Luckily we were there for a couple days that weren't too busy but if they can help you, they will. Seriously nice staff.
The staff is very friendly. The rooms are huge and very clean Breakfast is included and had a decent selection. A touch above a pure continental breakfast.
everything was superb, as always. There is no other place I would consider staying in the area.
Large room, good amenities provided, helpful staff, good location A little dated, but not a deterrent to staying there
Size of room. Surprise fire alarm after going to bed.
Excellent Frendly Staff and Top Quality Hotel
friendliness and adaptability of staff
Our room (Berkshire King) was fantastic. It was huge and very luxurious. The bathroom which included a jacuzzi tub and 2 vanity sinks was also very nice. We looked forward to the freshly baked chocolate chip cookies that were delivered to our room every night as part of the turndown service. Hotel staff was very friendly and helpful. We also enjoyed the iced tea and pastries in the lobby every afternoon. I definitely recommend this hotel to anyone who wants to stay in Williamstown. Carpets(both in the room and the common areas) need to be cleaned.
The staff went out of their way to be accommodating and pleasant. I would have liked it if the desk was able to give restaurant suggestions.
Pool and hot tub nice, Needed to upgrade room to main bldg, close to pool and breakfast Cost charged was $50 additional a night. Total aprox 150 /night a bit much, I thought. Breakfast staff work hard but bread, waffles, packaged oatmeal and cereals are minimum. News paper for both days was only one left for perhaps 15/20 breakfast patrons.
I liked the following : received text prior to check in telling me room was ready, staff very friendly and went out of way when they learned we ate at particular restaurant about the special relationship they have with them and suggested we could go back with hotel receipt for discount, rooms clean, comfortable beds with enough pillows, but mostly loved the family vibe you got from staff. You knew they cared. Nothing bad to say
Dated. Separate rooms (different building) from pool. Not described
The staff was great and efficient. There is a relaxed atmosphere in general and the rooms were comfortable and hadd just the right amount of amenities. We had adjacent rooms which made the stay all that more fun.
The staff was super friendly. We arrived early with friends and asked about possibly upgrading both rooms to the main building and they gave us a great deal for 2 rooms close together. The breakfasts offered custom omelets plus the usual fixings and more. It was very good! The whole place was clean and friendly and we will certainly return! This is not about the hotel per se, but it was a holiday weekends with lots of kids. We did complain about the kids on the 2nd floor running and stomping their feet well into the early hours of the morning. This is something the parents should have controlled. The Yankee Inn apologized and stated they did speak to the kids and parents multiple times, but got no results. To us on the first floor, it sounded like a herd of elephants above us. Either better behaved kids, or better expression to those staying above or put those with kids in the other building and adults only in the main building or more sound deadening material between the floors. This is our only complaint. Otherwise was an excellent stay.
We enjoyed the outdoor and indoor pools. We also liked the daily breakfast and thought the offerings were a good variety and generous. The housekeeping staff was efficient and were quick to respond to requests. The rooms are a bit small, and the air conditioning unit was difficult to get to due to the location of it in the room.
Perfect for a one or two night stay. The room ammenities in the adjacent building to the main Inn are small and older yet the rooms were clean. The hot tub and indoor pool were well kept and appreciated prior to my half marathon race in Tanglewood. The staff was accomodating however they neglected to provide me with a requested wake up call. The complimentary coffee and tea was a nice touch and the gal tending bar could not have been nicer or more insightful.
Significantly overpriced for what it offered!
I was ticketed to fly from WashDC to Albany, then drive on to Lenox. US Air overbooked & bumped me off the plane. I flew instead to Hartford. My bag, however, went to Albany. After a long, difficult travel day, I arrived @ the Yankee Inn @11:00pm w/ very sore knees & legs. Jordan, working overnight on the front desk, was kind enough to move my room from the 2nd to the ground floor. It turned out this was an "upgrade" & would be more expensive. Jordan, a younger & perhaps less-experienced staff member, hadn't made that clear to me. At check-out, the young lady @ the desk was very understanding & told me they'd try to work it out. Next day, she called & told me there would be no further charges & that Jordan would not get in trouble because of me. Incidentally, when my bag arrived @ 1:30 am, Jordan hand-carried it to my room. I though that was nice. The mattress was thin & uncomfortable. The synthetic pillows looked comfortable but weren't. The phone was completely broken. The folks in the room above me made a thumping racket most of the night.
The breakfast and the space for breakfast were both terrific. I liked being able to return from the Tanglewood Concert and enjoy coffee with a friend in a nice setting. Also great waffle making. The low rating on location above is not really for the location but the signage. Usually your hotels are very visible but this one was behind the trees (nice for the Berkshires) but a bit difficult to find the entrance.
Breakfast was quite good! Not having a restaurant & room service
The service was friendly, the hotel room was comfortable and the breakfast was good. No
room very clean and beds extremely comfortable Since the hotel is hidden behind trees and back from main road a more visible sign would be helpful at entrance from the busy road.
The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return! There wasn't one thing we disliked about this hotel and will be returning soon!
A lovely clean room with value for money
Size and comfort of room (including whirlpool!). Staff were extremely helpful in suggesting restaurants for dinner and contacting airline on our behalf. Voted best stay of our 2 weeks in New England and Niagra Falls Having accepted the lack of any dining facilities (this was not made apparent when booking) have no other negative comments (the lift was a bit slow!)
The owner was very nice. The home is very comfortable. The location is great. The furnishings need updating. The bedding needs updating with better quality pillows, down comforters, white duvets. Its a little old fashioned. Would like to see an updated kitchen and it would be helpful if the service understood the history of the home and surrounding areas. Would also be nice to have less sugary options for breakfast.
The location was convenient for our purpose which was to visit Tanglewood and other sites in the Berkshires
It was perfectly located. Staff didn't seem aware that we requested a smoke free room and we had to ask for the complimentary breakfast. They were willing to meet requests. We got charged for parking which we did not anticipate. We would not stay here again. Not our style.
The room was clean and comfortable. They had forgotton that the room came with breakfast included, but when we produced the email with this info, they gave it to us.
Clean - the room was very clean. People - staff were all wonderful. Location - good base point to go out an explore. Food - the restaurant was excellent. Was not expecting the road to have so much traffic. There are 3 buildings - one has the pool and the trade off is you have to cross the road to get to the restaurant. Not a big deal, just wasn't expecting that.
The free breakfast was excellent, and the restaurant the night before was extremely accommodating for dinner when we didn't have a reservation. The restaurant staff and the food were excellent. The room was poorly decorated in 1950's decor with a very unpleasant musty odor. Only 5 tv channels, The heat did not work. The temperature never got above 60 degrees all night long. Not worth the price we paid.
Our second visit to 1896. Staff pleasant and attentive to details. We chose the package with wine included. A bottle is delivered on your arrival. Nice touch after the drive. The Pub has a wonderful Chef and ambience! Great breakfast included. No.
Staff, pub. Claimed they had a heated pool...it was definitely not heated. Unusable as far as we were concerned. Charged $40 for 2 dogs. Should have listed this on reservations site. Only had 'may have additional charges for pets.'
Great breakfast, wonderful ambience. Beautiful location. Plenty of hot water. Plowed out quickly following snow!! Lightning in room. Second visit, roimsvreslky need brighter lights.
Great place! Great bar! Great food! We enjoyed it all.
Maybe the best non-resort hotel we've ever stayed in. The hotel was beautiful and furnished to perfection. Great staff. The staff was very friendly and helpful. We were there for a ski weekend, but it was far too cold the second day. The person at the front desk asked us what we were looking to do and made a list of things for us to do along our ride home. We loved the rooms. Bathrooms were great. We are now looking for an excuse to go back to Pittsfield so we can stay there again. Nothing. Perfect Hotel.
This new hotel is a gem. If there was an option for 6 stars I would have rated it a 6. The room was very large and comfortable, the common spaces in each floor we're inviting and unique. The staff was helpful and friendly. The attention to detail (cookies at turndown a vintage radio with Bluetooth, stocked refrigerator, and a spacious and well appointed bathroom) all made for a perfect stay. The location was not great. North Street is under construction and Pittsfield a little far afield from Tanglewood etc but honestly worth the drive for the comfort of the hotel.