Sheraton Grand Hangzhou Binjiang Hotel

The hotel is new and clean, with a club lounge that offers a nice atmosphere. However, some guests mentioned that the rooms smelled of smoke, which was a concern for them.

The hotel offers high standard overall, and guests appreciated the flexibility to change from twin room to double. However, some guests mentioned that the room smelled of smoke, which affected their experience.

The staff at the hotel were friendly, and the club lounge was nice. However, some guests found it challenging to communicate with the staff as they didn't speak English.

The hotel offers a restaurant, bar/lounge, and the option for food to be delivered to guest accommodation. Some guests mentioned a nice lounge and high standard overall, but others expressed a desire for different breakfast options during longer stays.

The hotel's high season is in October, offering a quiet place near the river with a nice view. However, some guests mentioned that the hotel did not look like a typical Sheraton.

Guests have praised the quiet location near the river and the nice views, making a river view room a desirable choice.

Some guests experienced issues with the Wi-Fi when using a VPN, so it's advisable to check the compatibility beforehand if you rely on VPN for internet access.

Some guests found it challenging to communicate with staff due to language barriers, so it's helpful to have translation tools or basic Mandarin phrases handy.

A few guests encountered smoke odors in their rooms, so if sensitive to smoke, it's recommended to request a non-smoking room in advance.

Guests appreciated the Club Lounge for its quality and nice amenities, making it worth considering for access during the stay.

The hotel offers flexibility in changing room types, so guests staying multiple nights can consider switching rooms if needed.

October is noted as the high season, so planning ahead and making reservations in advance can be beneficial during this time.

The hotel is conveniently located near various attractions such as the China Academy of Art, Leifeng Pagoda, and Huagang Garden, making it easy to explore these sites during the stay.

The hotel has implemented various health and safety measures, including the availability of face masks, hand sanitizer, and enhanced cleaning, providing reassurance to guests concerned about safety.

The hotel offers airport shuttle and car rental services, which can be convenient for guests needing transportation to and from the hotel or for exploring the surrounding area.