Pros (+) Great value for money
Cons (-) Breakfast was pretty poor
3 stars
Serenity Villa Hotel
Overview
Serenity Villa Hotel is a 3-star boutique hotel that offers free WiFi and affordable luxury accommodation in the heart of Hanoi’s downtown area. Hoan Kiem Lake is a short walk away. Serenity VIlla provides rooms that are spacious, modern and include LCD TVs. Breakfast is served daily from 7:00 to 10:00 at the hotel. Guest can enjoy cycling around the famous Old Quarter or short walks to explore Hanoi's architectural gems and experience the flavour of local food, the night market and shopping.
Amenities at Serenity Villa Hotel
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Valet parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
General
- Family rooms
- Hardwood or parquet floors
- Landmark view
- Lockers
- Storage available
- Quiet street view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Hypoallergenic
- No smoking
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Private entrance
- Elevator
- Accessible by elevator
- Allergy-free room
- Upper floors accessible by elevator
Bathroom
- Hairdryer
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Wine glasses
- Electric kettle
- Restaurant
- Bar/Lounge
- Minibar
- Shared kitchen
- Refrigerator
- Dining area
- Dining table
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Family friendly
- Babysitting or child care
- Complimentary breakfast
- Baby safety gates
- Child-safety socket covers
- Children's high chair
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Shuttle service (additional charge)
- Valet parking
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Outdoor
- Terrace/Patio
Things to do
- Cycling
Health and safety
- Safe
Reviews of Serenity Villa Hotel
8.0
Very good
2545 verified ratings
Wonderful
1551
Very good
446
Good
312
Okay
101
Fair
60
Mediocre
28
Poor
47
Summary of reviews
Guests say
Guests appreciated the friendly and helpful service, with many praising the staff for their assistance and hospitality. Cleanliness was also highlighted positively, with several reviews mentioning clean rooms and facilities. However, the location was a common concern, with many guests noting difficulties in accessing the hotel due to its position in an alley, as well as issues with noise and the surrounding area being messy.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8 out of 10
934 reviews
8.2 out of 10
65 reviews
7.4 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's location?
The hotel is situated in the heart of the Old Quarter, within walking distance to Hoan Kiem Lake and near many attractions and restaurants.
How are the hotel's staff and customer service?
The staff is known for being incredibly friendly, helpful, and accommodating, providing useful information and offering assistance with booking tours and airport transfers.
What are the hotel's unique amenities?
The hotel offers a cool sitting area for breakfast, a spacious junior suite at a nice price, and a rooftop bar nearby, providing a comfortable and budget-friendly stay.
What are the dining options like at the hotel?
The hotel provides a good selection for breakfast, and there are many cheap and good food options close by, making it convenient for guests to enjoy local cuisine.
What practical information should I know about the hotel's location?
The hotel is located in a quiet neighborhood in a narrow alley behind the main road, providing complete calm at night, but guests should be aware of potential noise from nearby bars and construction sites.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a view, as it offers a pleasant experience and a nice atmosphere.
Consider Noise Levels
Some guests mentioned noise issues, so if you're sensitive to noise, consider requesting a quiet room or bringing earplugs.
Be Mindful of Location
The hotel is located down an alley, which some guests found difficult to locate. Consider this when planning your arrival and departure, especially if you have heavy luggage.
Check Room Amenities
Some guests experienced issues with room amenities such as the shower and bathroom facilities. It's advisable to check these upon arrival and request a room change if needed.
Explore Nearby Dining Options
The hotel is surrounded by various dining options, including street food and local restaurants, providing a convenient and diverse culinary experience.
Inquire About Early Check-in
If you require early check-in, it's recommended to inquire in advance to avoid any additional charges and ensure a smooth check-in process.
Consider Transportation
Due to the hotel's location in a small alley, accessibility for vehicles is limited. Consider this when planning transportation and luggage handling.
Be Aware of Noise from Outside
Some guests experienced noise from outside the hotel, particularly from nearby bars and construction sites. Consider this if you are sensitive to noise disturbances.
Verify Wi-Fi Connectivity
Some guests encountered issues with Wi-Fi connectivity on certain floors. It's advisable to inquire about the best Wi-Fi access points to ensure a stable connection during your stay.
Check Bathroom Facilities
Some guests mentioned issues with bathroom facilities, including drainage and cleanliness. It's advisable to check the bathroom upon arrival and report any issues to the staff for prompt resolution.
Location
28 Ngo Huyen Street, Hanoi 844
What's nearby
- St. Joseph Cathedral69 yd
- National Library of Vietnam405 yd
- Hoan Kiem Lake0.3 mi
- Hoa Lo Prison Museum0.3 mi
- Hanoi City Centre0.3 mi
- Vietnam Military History Museum0.6 mi
- Dong Xuan Market0.7 mi
- Hanoi Opera House0.7 mi
- Hanoi Citadel0.7 mi
- National Museum of Vietnamese History0.8 mi
- Temple of Literature0.9 mi
- National Museum of Fine Arts0.9 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Serenity Villa Hotel
Low season | July |
|---|---|
High season | June |
Average price (weekend night) | $22 |
When to book a room at Serenity Villa Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Serenity Villa Hotel
FAQs when booking at Serenity Villa Hotel
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See most recommended stays in HanoiGood to know
Value for money | 8.3 |
|---|---|
Distance to city center | 2.2 mi |
Nearest Airport | Hanoi Noibai |
Distance to airport | 13.5 mi |
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