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We drove to your hotel from Williamsburg to tour Harpers Ferry and also go white water rafting. We were very pleased with our room, the adjoining restaurant, the fitness room (which I used) and the large breakfast. Also appreciated the free cookies, coffee and newspaper. Thank you for contributing to a fun weekend for me and my family. Can't think of a thing!
The Tavern was pretty cool. Open till 1am kitchen open till 11pm. Good food! Great People! Karaoke night! Hotel has friendly staff! Wouldn't Change a Thing!
Tell tale sign upon entry. Fan in foyer blowing out so leaves wouldn't fly in resultin in large blown leaf pile where guests would enter. No staff appeared to think it their job to take up and remove leaves--should have left right then dated sad hotel.
The food was amazing. The location was perfect. Lots to see and do in the vicinity. The rooms were very old. The pink tub and shower are in desperate need of an update.
Rooms was clean Arrived late for check-in and despite notifying the desk that we would be there at that time they were genuinely surprised to have us walk in at 8:30pm. To make matters worse, because we booked through a third party site via kayak, they had no record of our booking. We were told that those bookings come through their email and the manager checks the email but the manager is away. The two front desk employees both stated they were capable of checking the email but yet no one does so while the manager is away? While one of them started to search through what she said out loud was "hundreds of emails" to find the reservation, the other started checking us in. Asking if we were possibly at the wrong hotel and questioning why we were so late (we drove from 4+ hours away and sat in multiple traffic delays) before slowly entering the info into the computer. When we asked her if the restaurant was still open she said no. When we asked her if there were other places we could go to eat, even if it meant driving a bit, we would, as it was our anniversary--she responded by suggesting that we order dominos, "they have good pasta bowls." For our anniversary? I mean, I get that we were late and in a small town things will be closed, but, that seems like a last resort option. Finally, the person checking the emails finds our reservation (and the request to have chocolate covered strawberries added to our room) and says there won't be any strawberries in our room (no surprise there). There was no attempt to rectify the situation and the fact that it took over 20 minutes to check us in because no one checks the email, or that they were notified of our late arrival and still didn't have the room request ready, or that they were aware we were patronizing their hotel for a special occasion and they only served to make the day spent in traffic even more annoying by offering a room upgrade, refund, dining certificate...or even apologizing for any of the above! They were oblivious and had I paid for a one star hotel, none of this would have mattered but at over $250/night in the middle of no where, this place functioned horrifically. Add to that terrible food for room service breakfast and a broken jacuzzi bath and the experience was overall awful. Would not stay there again, and clearly, do not recommend it.
Coffee was weak. Coffee is crucial. Room service coffee was worse. Bringing your own coffee would be good advice, if you care about coffee. Some finishes were run down-tub surrounds, carpets.
Beautiful setting. The staff was very welcoming but not intrusive. Guests were made welcome with complimentary wine and spirits. Coffee always available. Lots of games, binoculars, birding books, etc. Tasty breakfast. Breakfast is at 9, a little late for early risers. Decorating a little country for our taste, but spaces were large and comfortable.
Staff was pleasant, the hot breakfast was well prepared and perk, the room was clean, and they accommodated our last minute reservation. The location was also convenient. The walls are VERY thin, you will be able to hear everything in the hallway and on either side of you including conversations, plumbing, TV, etc.
Continental breakfast was great! I stayed for 3 nights and when I returned to my room everyday the towels, etc hand been replenished. Very quiet. Nice and comfortable beds. I would definitely stay here again. Great area to stay-several restaurants in the area.
The room smelled terrible. We went and bought fabreeze.
Breakfast not included, a expensive rate for not having the breakfast.
Quite both inside and outside. convenient to downtown area. Staff that I spoke with was very friendly and helpful. Shower heads great, with one exception that it was shooting water at the wall, appeaed that the head was not fitted correctly. Safe was way to low. Toilet way to low. I am not a senior citizen and I was not able to even see the numbers on the bottom row of the safe unless I had gotten on the floor. As for the toilet the same with the height, those low things have gone out long ago, it was suitable for a child of 5 or 6 to use without help. I do not think that is the right age to cater to unless it is a family room. Then that should be asked on making the reservation are you traveling with young children. Microwave had sticky stuff on top and side of it. Refrigerator was not plugged in when we got to the room. Carpet was dirty, especially in area of coffee maker, small sink. As well as many stains in both rooms and hallways Room had a stale odor. The maps of the downtown had been copied so many times they where difficult to read. Ice machine one the first floor was not working and no sign posted. Some of these items may seem small and petty, but these are the little things that make the difference. For the room rates improvements/updates need to be made.
My husband and I like to visit the Charles Town Races and Slots, and this was our second time staying at the Holiday Inn Express. This is a fairly new facility that is within walking distance of the track. The rooms are immaculate and spacious, the staff is friendly and helpful, and the breakfast buffet is much more than you would expect. The pool was closed for the season with our last visit, but it's clean and a great place just to relax and get some sun. Towels are provided at poolside. In the past we have stayed at the Clarion Hotel and Conference Center, but got tired of the poor quality of the rooms, lax service, and the hotel restaurant not being open for breakfast because kitchen staff didn't show up for work.
If you book here don't try to cancel the booking, they still charge you the full amount. Staff was not very friendly. Did not even tell people we could use the shuttle service from the hotel to casino and back 24 hours a day. Would stay elsewhere for sure before ever coming back.
We decided to get away for just 1 night and go to Charles Town to the race track and casino. We wanted to stay somewhere close to the the race track and found the Holday Inn Express a wonderful choice. They bused us over to the casino and brought us back in a very efficient manner. We also enjoyed a breakfast buffet which was included in our price. We enjoyed our stay and have recommended it to our friends who might want to do the very same thing. We plan on doing a large group next time we go. We will stay at the Holiday Inn Express again.
This is a great place to stay when gambling at Charlestown. Shuttles take you back and forth. Room was very clean..never have seen a cleaner hotel. A++
Would stay here again. The staff was excellent and very accomodating to our needs.
clean room, quiet facility, new restaurants nearby
This was our 2nd stay at this hotel. Both visits were great. The rooms were also clean and neat. The breakfast bar was wonderful. The clerks at the front desk couldn't have been nicer. They seemed to go the extra mile to help us. We have found that staying at this Holiday Inn Express and others elsewhere, has been well worth the money. This one was real near the Charles Town Race and Casino which made our trip especially good. We plan to stay here again the next time we're in the area.
The place was very clean and welcoming, and the staff were pleasant. Mattress was a tad on the hard side. The complimentary hot breakfast was okay ... except for the hot part. There was the usual biscuits and gravy, except with little fakey biscuits. There were also some sort of little personal fakey omelette thingies, which seemed to consist of a frozen scrambled-egg mixture with Velveeta or Cheez Whiz. Very ... er ... interesting. Still, it was a lovely hotel and I would probably choose it again. (Hmmm ... maybe McDonalds for breakfast next time, though!!)
STAFF IS EXCELLENT. THEY ARE VERY HELPFUL. ROOMS ARE EXCELLENT.BREAKFAST IS VERY GOOD..OVERALL A GREAT HOTEL. CLEAN AND ACCOMODATING
This hotel was a great surprise. Never expected the value and space for the money. Rooms are very big and extremely clean. Hotel staff was more than accommodating and made you feel like you've known them forever.
very attentive staff; clean & comfortable rooms; nice breakfast; Rachel at the front desk was wonderful!!
Plus- Hallways smelled strongly of blueberry donuts. Minus- Hallways smelled strongly of blueberry donuts.
Friendly staff, delicious breakfast, nice location, very clean. Much nicer than the overly expensive Marriott I stayed at near Dulles Airport. I had no bad experience here. Everything about this place fully exceeded all my expectations. Highly recommend to others.
The staff was excellent The breakfast was no where near my experience from last year at this same hotel. The food was cold and very few choices. I love animals, but I do not have one. The hotel should designate 1st floor rooms for animals, due to the external doors, and Owners could walk their their their pets without disturbing other guest. I had to go purchase room spray to get the scent of animals out of my room. I am allergic to feather pillows, and I have to carry my own, there should be a choice.
The B&B has a charming relaxing feel to it and the innkeepers are warm and welcoming. Its location to the quaint town makes strolling the streets pleasant. My only regret was that my on-line reservation described the $--- a night room as having a gas fireplace in it. The room (#5), did not have a fireplace. So somewhere in the reservation, the ball was dropped and I was truly disappointed about this.
The staff was freindly and very helpful. My first time to the area and they gave me ideas of places to visit, even directions to those places. This was something I had never exprienced at any other hotel.
The staff was friendly when we checked in and out. The lady who was working the breakfast was very nice as well. We got snacks because my sister was a rewards member which was awesome. There was a bad smell in the hallway when we first arrived. Luckily, it went away.
Odd thing, but I am diabetic and I like to refridgerator to store my personal items. It has a freezer to recharge my travel packs. No downsides to this hotel
The location was perfect for my needs. The staff was very nice and the establishment was very clean and inviting. N/A
The staff .. Very friendly and helpful. How far away the toilet paper holder was from the toilet.
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Hotel is very close to my Daughter's place. It is clean and easy to get to, good breakfast, friendly staff, good price. Pretty much everything I hope a hotel to be No complaints at all.
Location, free breakfast, soft pillows Beds were too small(full size)for my average size family of four.
Friendly staff and exceptional clean room
The room was exceptionally clean. The staff was friendly and accommodating. The breakfast was delicious, with a variety to choose from. Good and safe location, with easy access to the interstate. The ice machine was empty one night on our floor.
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Rooms were clean, friendly staff, convenient location. None
The king size bed was great and the AC worked. Plus, there was wifi. And it was very cheap. The bathroom was dirty and it looked like nobody had vaccuumed in a long time. There was no phone, which seemed odd. The curtains don't close completely and need a clip or something weighted to keep them shut. Also we found a bug that looked a lot like a bedbug, which was worrying. I wish I'd spent a bit more money on a nicer place.
Closeness to casino. Angela the front desk clerk was rude and ignorant. If I had not already prepaid for room, I would have not stayed there. I called to change my room preference and she was practically screaming at me over the phone that she didn't know how to do that. When I got there there were only about 10 rooms rented!! There were bugs in the room, the remote didn't work and the bed and pillows were terrible! Worst stay I have ever had in a room! Stay anywhere but here.
The grounds were beautiful. We enjoyed reading in the Adirondak chairs on the lawn. We lucked out and had excellent weather. Breakfast and dinner were very good. The room we stayed in, Locke's Nest, needs to be upgraded. The furniture is in very poor condition. Internet access is poor. The shower pressure is poor. The decor/furnishings in the common areas were not what we would expect for what we paid either.
Close to everything. Very quiet
Staff milling around the parking lot watching guests.
We stayed on our way from NYC to SC. Easy off and on Highway. It was clean and modern.
The room was upgraded and comfortable overall. N/A