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Good breakfast buffet The customer service. The staff had no idea about our priceline reservation, and requested to charge my credit card again, despite the fact we already had paid for it through priceline. After requesting to talk to the hotel manager, they backed off.
Convenient location for an overnight stay on the way between Scandinavia and Central Europe. Young and friendly staff. Pay terminal didn't work. Had to drive to the nearest cash station to be able to pay. Our second room, booked as triple, only had a double and had to be redone. All this took quite much of the time we needed for relaxation after our late arrival. Some noise from a nearby party kept some of us awake. And breakfast started only 8 am on Sat. Having to leave early, we were offered only a "breakfast package", which the young ones disliked. No reduction for any of this.
I really enjoyed the peaceful area, specially at night, howerer the hotel is situated not far from highway.
The breakfast was good and hotel was easy to find.
super breakfast and very wonderfull atmosfer. staff wanted to chanrge for a child bed which did not work, they even did not have checked it before oyur arrival. so we did not accept to pay for this service.
Quite location, free parking, nice staff, nice breakfast. No elevator, no air condition.
Has triple / quad rooms -- good value for families - fairly basic, but comfortable with all core amenities. Walking distance to friendly/attractive small town of Harrislee with good selection of small restaurants, bars, shops & banks. Convenient by car for Flensburg & Sønderborg. Staff are friendly, but only one apparently on duty at any time -- so stretched between restaurant / bar or breakfast room and reception. Minor issue of this workload as a result was several breakfast supplies not replenished until specifically requested on first day. Generally, very happy.
nothing WiFi is uwful. there is no internet connection in the room. but they said there is!!
Spacious room and convenient parking. No elevator so had to lift heavy suitcases but we were lucky to stay on the second floor, it was not too bad. The heater in the bathroom was not working so quite cold.
Nice Family Room. Breakfast included. Provided a baby bed. Close to the autobahn and easy to get there. Parking available on site for free. Needs to have curtains that block the light. It does not get dark in the summer until late and it was difficult to put our son down to sleep with only sheer curtains available.
Very friendly staf I have to pay for wireless internet
Very good location for the steam festival
Close to downtown and to the Harbor Refrigirator did not work, Breakfast, 14 euros per person is insane when just around the corner you get it for under 6 euro buffets. Rooms where small if I had known there was Etap hotel just down the street for half the price I would have stayed there.
I would have preferred free parking
Parking facilities Bad beds - expensive breakfast
staff and brekfast was wery good. as supplement - when the bar has cloosed - it could be a good ide to set up an automat for warm drinks (coffe, the and others)
efficient and friendly english fluent reception staff, room clean and well maintained good value for a city stay.
I appreciated the friendly atmosphere, professionality of the staff,location of the hotel, quality of food. Nothing, only I had to leave soon. :-)
Room too hot.
I was very pleased with the possibility of a one bedroom suite since our two smaller children travelled with us. The hotel was a bit worndown, but overall ok at the price. The staff only spoke german and I prefer English.
There was a garage. Hard to get almost any information in english. We also bookes double room and got a twin room, beds separated by a drawer.
central location but still quiet. nice breakfast. The furnitures in the room are very uncomfortable and oldfashion.
Stayed here before. Close to city enter. Payed parking at 50 mtrs. Small room this time. No internet then through hotspot of T-Mobile (rather expensive)
Position near to the city It was a no-frills room compared to other hotels costing the same in Germany
The rooms badly need to be refurbished. They are dating from the late 1970's/early 1980s and look very tired. The carpet was old and stained, the TV didn't have a remote control...I would expect that for 92 euros a night. The shower was an old fashioned hot/cold mixer, impossible to get the right balance. The staff were fine, but the room was horrible and probably the worst I have stayed in for along time. Outrageous to charge 92 euros for rooms in this state. Having travelled around scandinanvia and stayed in places that are much cheaper and better presented.
Breakfast was bad,- juice was warm.
Its proximity to the shopping centre and to the sea and the approach of the waitresses When you come out of the lift on the first floor its a bit dusty and rugs on the passage could be replace with tiles.
God service - kind staff
The location was very convenient. The buffet breakfast, which was included in the price, was good and plentiful.
Cleaning and courtesy are first rules, beautiful hotel in fantastic place!
nothing! disaster....this so colled hotel shuldnt be recomended by booking.com at all! I was accomadated in stinky bungalov which was under renovation so floors were dirty, in the air was stink of chemicals, there were luck of basic equipment, etc...and price was complitly overdone due to standard...privately this place for that time shouldnt be permitted by local authorities to humans for living.
the old flair, individual breakfast time
we liked the quietnes and beautiful surroundings and the big trees.
Very nice place in the middle of nowhere. Obviously they still need to do some work (they just opened the place to guests) but they are on the right track. Very friendly people. Quiet location. Need a car to get to the beach (only 5 mins away) Internet connection was not that great, but this is due to the location. They already upgraded from DSL to satellite, which means a long ping of 1390 ms. But at least it is free.
free parking, good breakfast, cleanliness, free internet smoke in the corridoor got through into the room and lots of car noise
The possibility to park the car directly behind the hotel and to keep it there also after the cheking out, the central position in town, the room was large mand pleasant The breakfast was without croissant
We don't speak German and the staff were unfriendly and unhelpful. Our room was not serviced during our stay and all the toiletries/paper/tissues were empty.
Very pleased. Old European style hotel with nice comfortable rooms....outstanding selection at breakfast...very nice front desk personel...good internet connection and very resonable rate when booked on a discount site Nothing except it just irks me to have to pay for a hotel parking spot...but that's just my personal "thing"
I liked being in the very centre of town, as well as the good breakfast and friendly service. I was less enthusiastic about the very tiny shower room where I hurt my arm on the door handle because of lack of space for turning around..
everything was ok
three best things are together: location, staff, clean no
Very nice and friendly. All ok.
Location is perfect, very central, in earshot of the bells of the St Nikolai Church. Close to shopping, museum, the central bus station, and relatively quiet. The breakfast buffet is excellent. The staff was helpful, friendly and very accommodating. The decor and furniture of the room were lacking in style and minimum requirements. The mattress had no cover on it - you were basically facing an uncovered boxspring set with a thin cover mattress that was wrapped in a sheet. The round coffee table was draped in a clean white runner that trailed off both ends, a poor style choice. The tacky armchair had seen better years.
Reasonable size room Still could smell stale smoking oder
Very good breakfast and serviceminded personall.
Pleasant staff, good value
Friendly and helpful staff; excellent breakfast.
We were here only for a one night stay, but found the hotel staff very interested & friendly.
Flexible, I could check in the middle of night when the hotel was normally closed. Service minded representatives and good follow up. It is a bit difficult to find if you don't have a good map over Flensburg.
Family owned business that knew how to take care of your every comfort.
Friendly, helpful staff
The room and bathroom was very comfortable and clean. Outstanding breakfast. Very kind and friendly staff. No.
The Staff, The room. I would like to get som bacon with the breakfast... :)
Everything worked well and our pups were welcome. Beds were harder than we prefer
Michael and the crew take good care of their guests. A bit old, needs some upgrades.
The friendliness of the staff/owners.the hotel was extremely clean and well kept nothing seemed to be to much trouble for them. I would say the only problem was that it was a taxi journey into flensburg but this was not a disliking about the hotel,just a minor inconvenience.
Wonderful room, tasteful decor, friendly staff, great food, great location
Short proximity to the beach, very smooth and enabling personal, received a room-upgrade to premium due to shortage of rooms, fanatastic breakfast buffet with vast selection of fresh juices, fresh and dried fruit, fresh bread etc. (no additives, no industrial packaging on the food, all freshly prepared).
Nice rooms with good space, newly renovated bathroom, stylish. Excellent parking facility at no charge. Maybe at bit to simple breakfast.
Very clean and comfortable. Complete breakfast, fine service.
The location was great; close to everything we wanted to see. The breakfast was excellent.Staff were outstanding; welcoming and helpful.. Had there been a hairdryer and a shelf in the shower, the room would have been excellent!
Good location, easy to get to, nice breakfast, friendly/helpful staff. Internet connection dropped out frequently.
Free parking, and near town center Could have coffemaker in the room
really close to town, nice service staff, good parking possibility the street side rooms can be a little bit loud and light came in on the early morning as the windows were only covered by a sun blind
much space for relaxation, lobby's with coffee e.o., good rooms, good staff.
Spacious room and bath/toilet. Varied and delicious breakfast. Family-feel to decorating and hotel staff. Toilet leaked. Street noise at night with window open even on the 3rd floor.
Clean and nice bathroom -
friendly personell at the reception. the room was very small. My booking had not come through booking.com. After a stressfull period they were able to place me in a new (very very small) room. The breakfast was marginal.
While the Hotel am Rathaus is far from a design hotel, it is nice to see a house that has in large parts kept its 1960s charm and simplicity, undisturbed by needless remodelings. That does not mean it looks old or worn; on the contrary, everything is kept tidy and in very good condition and looks like new. Bathrooms are modern, though, as is the flat-screen TV set and other technical facilities. Staff is extremely friendly. Location directly at the beginning of the city's shopping area is excellent. Car parking is convenient and cheap. Water pressure from the shower was less than desirable.
Location and friendly staff. Cleanliness andf fair standard. Good parking possibilities with garage.
Garage for the car.
Clean, fresh & calm.
Unusully friendly and helpfull staff. Also, considering the price very, very good value for money Breakfast only until 9.30
Well situated at walking distance to the old part of the city.Very hospitable and helpful staff
Nice location, friendly staff, good room facilities.
Location of the hotel downtown was very good with parking available Sunday the hotel was locked up from 2 to 6pm. with no one at the reception.
Wery cordial and helpful staff. Nothing.
Relatively central, good parking facilities and easy access to rooms. Owner does not accept credit cards and had to pay in cash only!?
The staff and the restaurant close to the hotel greek specific
The apartments was nearly new, clean and modern, with a double and a single bed, and small kitchenet. The bath room was also modern, large and clean with an excellent shower. I would definatly stay there again. I was very surprised to find it was not possible to pay with a creditcard, only cash.
Brand new apartments, very clean, spacious including a kitchenette, quiet location and very close to Denmark and city centre.
Clean, modern room, and bathroom. The "free" wireless internet never worked at all. No English channels on the TV, I like a place with at least one English speaking news channel. Would probably look for a place that has both of these features next time.
After 9 nights in different hotels in Germany, France and Luxembourg Apartments Fruerlund was heaven. The familyroom was clean, cosy and it was spacious, and you had your own outdoor space. The staff was excellent, you felt very welcome. If you are staying here you MUST eat at the restaurant. They have Greek Specialities. Excellent food.
Big room. Brand new og very clean. Looking like the very nice pictures on their homepage On their homepage is written, that you can sit on the terrasse and that you can enjoy the look of the garden. The terrasse is at path along the appartments and the garden is the parkingarea. But, as we weren't staying at the hotel at day, it did'nt bother us
Big room and well equiped, kitchenette, table with chairs makes it comfortable. Nearby Greek kitchen makes the stay very pleasant. Very clean. Friendly staff. Calm area. Very convenient for travelling from/to Denmark/Germany. Slow internet.
Beautifully fitted and equipped to a high standard. Comfortable, quiet location and friendly owners. No charge for our dog. Parking outside the door. Restaurant/bar situated in the hotel adjacent to the apartment. Not a complaint - but a small table and chairs outside on the terrace would add to the excellence of the overall package.
Nice room, clean and friendly staff. Will not go to Flensburg again, but the appartment was good.
Extremely helpful owner
Good breakfast. Fair price. Depressing neighborhood, but it could have been the lousy weather..
Clean, our own bathroom, quiet, close to the university
clean and nice to "stop&fly" no
The very nice welcomming we felt from Mrs. Picker, and the very high standard of the room, and facilities
Location perfect directly at the beach Hard beds, wifi only works in restaurant not in the whole hotel as advertised, rooms are not quiet, tv very very small and old, no minibar, breakfast poorly and full of flies that was disgusting
We liked the big room, the location, the personal service we got and the atmosphere. Unfortunately we arrived very late at night because our cartrain from Narbonne was 10 hours delayed, so we did not have enough time to enjoy the place. I understand that they also have a great restaurant that we would have loved to try out. We would very much like to come back. In such a lovely place it would be very nice if we had a balcony, but you can't have everything!
The room was comfortable and the hotel provides free parking and free internet. Breakfast was not available early enough to allow us to eat before departing for work. However, the manager provided compensation in the form of a couple of beers left in our room, which was fair enough.
Lovely location and very friendly helpful English speaking staff who would ealp with anything asked of them. Rooms are clean, large and the bathroom was a high standard. The restaurant, which overlooks the sea is excellent and meals are big portions. The breakfast is continental and all ingrediants fresh. Cold fruit juices, plenty of hot coffee and crusty bread rolls. When I left on the last day I was too early for breakfast but the manager insisted they make me a lunch bag - and at no extra cost. The 3 nights I was there on business were really relaxing and I'd use this hotel again and recomend it. All in all I can't think of anything I didn't like