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Pros: Nothing!

Cons: Everything! Flight was cancelled, only could get us on another flight 3 days later then that flight was delayed! Wth!

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

Pros: Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

Pros: Nothing

Cons: N/a

Pros: Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again.

Pros: Good vegetarian meal. Great price.

Cons: Those seats might be ok on a short hop, but a five-hour intercontinental in the middle of the night? Price is cheap, but personally never again.

Pros: airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day.

Cons: Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane

Cons: A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4.

Pros: Short duration and cheap price.

Cons: I wish there was a larger selection of food to order and that the portions were larger. The beverage cart only came by once during the trip, though water was offered twice. The entertainment selection was mediocre with mostly old movies and many movies offered only in Icelandic.

Pros: Nice clean plane, more roomy plane than first flight from Toronto

Cons: The IcelandAir staff were very friendly and the seats were comfortable. I will definitely be traveling with IcelandAir again.

Cons: Older movies; no modern ones to choose from, limited selection

Cons: Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear.

Pros: Was on time! Not croweded!

Cons: Unwashed pillow and blankets, stains on the pillow

Pros: everything

Pros: Liked that the flight was not full and therefore could use 3 seats to stretch a bit. Modern plane and smooth flight. Cheap!

Cons: Tight leg space. No food or drinks besides water. Sits could be more padded. My screen didn't allow me to order food or drinks. It was broken and there was no effort from the crew to offer to get at least a menu or pay with my visa for even a cup of coffee. I could have gone to the middle area to deal with it but it was not worth the effort. Not the most pleasing crew IMO. Just doing their jobs.

Cons: The Norwegian staff were completely incompetent. It took me 1.5 hours just to check in. Almost missed the flight.

Cons: We were trying to connect from Denver through Newark to Barcelona. Our flight from Denver was delayed. We still could have made the Norwegian flight if they had allowed us to ticket the segment from Newark to Barcelona in Denver. We tried, knowing the connection was going to be tight, to no avail.

Pros: Disembarking from both front and back is nice and efficient. Wish more airlines did that.

Cons: Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather.

Cons: I originally booked a straight flight from KEF to SFO 2 months in advance and all of a sudden WOW sent me an email saying that they changed my flight to a different one with 6 hour lay-over in LAX due to overbooking. And the email notice was sent < 24 hours before the actual departure. So if I didn’t check in online, I would never find out before coming to the airport. When called to inquire more info and request to change to a different flight that would work better for my schedule than the one WOW automatically decided to switch me to, the representative was not very helpful and giving push back. I had to talk to a manager... Long story short, the flight itself, the seats, and attendant crew were all fine, but the booking/scheduling is a bit of uncertainty (like they can change flight on you whenever and to whatever they want).

Pros: More leg room

Cons: No movie or entertainment

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Cons: Disorganized and horribly untransparent. The flight left the airport more than an hour after we were supposed to, but we were given no updates. Instead, we stood in a hot tunnel for an hour, then in a hot shuttle, and then sat on the plane.

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Pros: Lovely planes, crew, airports. All went well.

Cons: Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

Pros: My kids loved the hot sandwiches, they said, hey this is the best airline food we've ever had!

Cons: Seats the seats were very hard. I had an extra cushion with me to sit on since that was my experience with Wow in the past, but even with the cushion the seat felt very hard.

Pros: The flight was smooth and on time. The crew was competent.

Cons: For the second time my luggage was missing on arrival at Baltimore too. Didn't receive it until seven days after arrival.

Pros: In time. Plane half full. Perfect.

Pros: Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again.

Pros: I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific african destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. Never again they will see me.

Cons: TAP's stupid rules against my destination. Not faire!

Pros: airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day.

Cons: Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane

Pros: The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others.

Cons: I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!

Cons: The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes.

Pros: Nothing!!!

Cons: Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it.

Cons: Plane was full thus carry on roller bags had to be checked- big security concern re theft

Pros: Nothing

Cons: N/a

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Pros: My kids loved the hot sandwiches, they said, hey this is the best airline food we've ever had!

Cons: Seats the seats were very hard. I had an extra cushion with me to sit on since that was my experience with Wow in the past, but even with the cushion the seat felt very hard.

Pros: Nothing

Cons: Lost my bag, took 3 days to deliver it to hotel ruined my holiday.

Pros: The crew was very helpful and kind.

Cons: I wish there were more movies to choose from and a little more room in the seats.

Pros: great crew, on time. seatback entertainment.

Cons: very uncomfortable, cramped seats. gate assignments always a crapshoot with this airline.

Pros: Everything was punctuated!

Cons: It was a long flight so they should give a snack or something to eat!

Pros: Leg room. Help with connecting flight.

Cons: Good was ok. Could have been better

Cons: Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken.

Pros: Crew service was excellent, food even hetter

Pros: First time flying with TAP PORTUGAL and it was a great experience

Cons: Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.

Cons: The seats on my flight were very hard. I found it almost impossible to sit through the flight. I normally enjoy flying but find myself dreading the trip home. I am planning to bring an extra cushion to sit on in hopes that it will make a difference.

Pros: Nothing

Cons: N/a

Pros: My kids loved the hot sandwiches, they said, hey this is the best airline food we've ever had!

Cons: Seats the seats were very hard. I had an extra cushion with me to sit on since that was my experience with Wow in the past, but even with the cushion the seat felt very hard.

Cons: Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken.

Pros: Crew service was excellent, food even hetter

Cons: We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is

Pros: I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific african destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. Never again they will see me.

Cons: TAP's stupid rules against my destination. Not faire!

Cons: Wish they served ANY free food

Pros: Boarding was fast

Cons: There were no snacks and crew wasn’t friendly.

Pros: Very speedy embarkation process

Cons: The seats weren’t comfortable, no snacks were offered at all unless you paid for food, & we had to get off the plane in Iceland on the runway & walk to a bus that took us to the terminal.

Pros: Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air.

Cons: We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160