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Hospitality, friendly employees, decent impression
the staff were very welcoming and pleasant, the buffet breakfast was complete and delicious The room comfort did not match the wonderful charm of the hotel.
Friendly staff and good location Very small bathroom
Beautifull modern renovated hotel in the centre of Meiringen, with very friendly and helpfull staff. Great breakfast buffet and a fine restaurant. Our room was light, clean and pleasant to stay in. We would definitely recomend this hotel! A little fridge in the room would have been nice and the diner prices in the restaurant are relatively high. Because of perfect location in the centre it's easy to find an alternative restaurant nearby.
Clean hotel, great breakfast, friendly staff. Wish breakfast had started earlier so we could have caught an earlier train.
Center of village, staff attitude, close to tourist atractions, parking, clearness of room' rich breakfast room size very small
The hotel is kept very clean and in a good location to explore the surrounding mountains and lakes. Ample free parking for guests. If you plan on eating in the restaurant or bistro make sure you bring a book or because you will be in for a long wait. The food is really overpriced (chf 40.- for 6 shrimps in a plain curry) and some of the serving staff can't seem to motivate themselves to be friendly to their guests. Although in their rooms they promote the local water to be the best in the world, don't try to order a glass of tap water in the restaurant (with a 2 course meal and wine), they won't like it and will tell you so whilst pushing for you to order expensive bottled water. The hotel lobby gets used as an office by the management tohave difficult meetings with their staff, which can lead to awkward situations in which the guests are asked to leave!
Attention to detail on everything that would make guests feel very comfortable, at home; e.g. plates of dried/fresh fruits and nuts in various places give a very warm welcome to guests. Simon's cuisine was definitely the best, something to look forward to after a day's outing in the Alps.
The view of the falls from our window balcony
Good location (a short walk from the station and shops), plenty of storage space in the rooms, well equipped rooms (safe, fridge and electric stove).
excellent hotel, excellent service
Clean, owner always about and helpful, good breakfasts, pleasant English speaking staff WiFi expensive and only available in reception area, limited parking, over priced
view, food, pool main menu not translated
Ezcellent for dog owners We could only get luke warm water from the shower
Good location for a stop over en route to elsewhere. We ate in the restaurant and the food was excellent as was breakfast. Staff were very friendly.
clean, good restraurant got woke up at 5am by noise from other guests (or staff), noise continued for hours
honestly not much except proximity to cable car staff were a mixed bag. The one boiled egg looked too lonely to eat at breakfast and the staff didn't really care.
The location was unique! A view of beautiful mountains with water falls from our window was nice. It was well inside the swiss military airport, so we enjoyed watching aircrafts' landing and take off.The wooden room was beautifully decorated. Staff could have been friendlier. Terrible experience with dining in the restaurant: we had to eat and pay for an extra dish that we didn't order!!And had to pay for another dish which was different from the order and could not even eat cause it had pork!
The hotel is very close to Meiringen and offers a reasonable price/quality ratio. Rooms are simple but clean.
Clean, good value for money, location. poor breakfast, very small bathroom.
The hotel is beautifully situated with views of the Reichenbach Falls, surrounded by a small Swiss town and majestic mountains. The rooms were wonderfully comfortable, and the service was prompt and very friendly.
Staff was suggesting the best route to take for our trip to Italy.This was very positive.
Very clean hotel , food very good and some staff friendly Slightly dated decor
I was really surprised by the cleanliness of the room. There was no dust or whatever else anywhere in the room! There was a bit smell of cigarettes in the room but we opened the window and it got better. There is a streat going along the hotel, a bit noisy but again nothing too bad.
It was good except that all staff are not very good in English language. Location was best very close to falls.
Nothing worthy to mention Non politeness during registration Felt not welcome to use diner due to the hostess reaction if a table was available. An empty glass stays empty unless you ask, even while noticeable. Breakfast is really simple, don’t expect any luxury.